Today i have recieved a package through the post marked Fragile Photos please do not bend. As soon as i saw this i began to wonder what it was as it was addressed to Our Company name and not me.
When recieving mail like this your mind goes into overdrive and i soon had this padded envelope open and all was revealed.
A few weeks ago we delivered a Bolton Highlighted Fireplace and Hearth to a Mrs Hathaway from Amlwch which is right at the top of the Isle of Anglesey and the letter and photographs were from her.
“Dear Mark Adams
Thankyou so much for all your help, i am very pleased with ny Bolton Highlighted Fireplaces to which is now installed please find enclosed photos of it fitted”
She also asks if we can supply replacement ashpan and grate for another fireplace and asks general cleaning advice for the Bolton.
Also enlcosed are 6 different photos of the fireplace working away burning logs and various different stages of fitting the fireplace.
It just goes to show how much thought is put into responding to us and the fact they have taken the time to thank us and even having photos processed and sent to us too.
We really appreciate all feedback given to us and are always striving to make our customer service second to none so thanks again to all of you that do send us emails and i really do enjoy the odd letter or so and we always appreciate the time and effort you have taken to respond to us.
All your comments are displayed on our website so future customers can see just how good we really are
