Early this evening at 6.30 pm we had a call from a Mr C in Herefordshire asking if we have a 54″ Black Palmerston cast iron surround in stock and when is the earliest we can deliver.
This is not a stock item for us as they weigh a ton and are quite fragile being a full cast iron surround so we order them in when ordered from our website.
As our suppliers close at 5pm i can not find out until the morning if we can get one in time for next Fridays Devon, Gloucs and South West run,after enquiring with him whether he was in a rush he told me he had ordered one form another company at the Start of December and they still had not delivered it.
I told him it would have come from China quicker than that and he laughed and i now we have had some of them in the last few weeks and are not aware as to if they are short in supply or out of stock.
If i were the said D***** Fireplace company i would be ashamed of myself not being able to turn around an item within nearly 12 weeks its disgusting service and the type of cowboy antics that give online retailers a bad name.
So hopefully i will be able to get hold of the item and deliver next week he certainly seemed happy that we are going to ring him in the morning and let him know either way he obviously has had no customer service from them either.
Well thats what makes us different here at Cast Fireplaces we care about the service we offer and customers are valued when shopping with us so why would you shop anywhere that does not offer this.
Tags: Cast Iron, Palmerston, Surround