There is nothing worse and a you get a real sinking feeling when you damage something whilst putting it together ive done it with an american fridge trying to squeeze it through a narrow doorway and i know how frustrating it is.
Well today we have had a customer ring us to see if they can buy a single fireplace tile for a 54″ x 18″ ebony black hearth they were fitting they went to get the spirit level to check all was level and crash it came down on one of the tiles knocoking a ten pence piece size whole out of it.
Luckily it is the front tiles with a single rolled edge on it so they could continue fitting the fireplace and surround so the day hasnt been wasted.
It is no problem to supply spare tiles so its now on its way by 24 hour parcelforce to Haverfordwest. The damaged one has been removed and the new one is supplied with some matching black grout so it will be an invisible repair once done.
Its not dififcult to do just use some tile adhesive to bond it to the clean area press into place and allow to dry then grout up using plastic spreader and remove all excess then wash down after that has dried too.
Sometimes the corner tiles do work loose in the wrapping too so most fireplace fitters are quite used to tacking these back on so dont despair if you do damage a tile there only £2.50 each so its not exactly going to break the bank.
It could have been alot worse it could have been a granite hearth but there alot tougher i know ive dropped the poker on mine at home and fearing the worst checked the hearth and there wasnt even a scatch.
So another happy relieved customer whose not going to get grief from his wife this evening as i bet the fireplace is fitted and in the morning the hearth will be as good as new.
Archive for the ‘Fireplace help and advice’ Category
Customer damages tiled fireplace hearth whilst fitting
Wednesday, March 17th, 2010We just Sell Fireplaces and Stoves
Tuesday, March 16th, 2010Recently we have a had a few customers order items of us saying they felt more comfortable dealing with a company that only sells fireplaces and stoves.
I have visited most fireplace sites online and it seems quite a few of them sell other items including Bathrooms,Furniture,Doors and one even sells cast iron garden furniture too.
Call me old fashioned but i believe to be an expert in the field you work in you should stick to that item i can understand people selling cast iron radiators as its heat and home related but doors, garden furniture and bathrooms.
You do not see a heart surgeon mending broken bones do you its all about being profesional and being good at what you do and offering the customer the best service you can.
Thats why i can state we never will sell other non fireplace related items we concentrate solely on the fireplace and heating related items so you our customers can be sure we know what we are talking about and when you speak to us you can rest assured you will get the correct advice
Some companies customer service is a joke with people with no fireplace experiance all they want to do is sell you what they have on their websites or what the boss says is this months best deal.
We are different here we find out what our customers want and where they want it to fit and offer advice based on this thats why we have a high percentage of returning customers
So if you want the best advice from the best fireplace company with some of the best prices online you are already at the right place so search our online shop or even better ring us to discuss your fireplace or stove and get advice from someone who knows exactly what there on about based on 15 years knowledge.
Fireplace Dimension Layout started to be added
Monday, March 8th, 2010When we swopped websites we lost all the dimension drawings and sizes that our customers use to decide which size fireplace and mantel they require and also what size opning dimesnions they require.
Our website has been without this for a few weeks as we have been designing new templates which offer the clearest information available for all our fireplaces.
These dimensions are to be found on any product screen and can be viewed by clicking on the Dimensions tab as shown below this will then take you on to another page where the diagrams will appear with all the relevant dimensions associated with each item
When you have clicked on that tab you will be presented with a screen that looks like this which as you can see contains details of the size of the Cast Iron Fireplace insert which is followed by the dimesnions of all the surrounds which are availble with this package (three in this case) and finally it shows you the opening dimesnions that are required in your chimney breast for this fireplace to be a perfect fit
I think we have this perfectly set out and im 100% sure our customers will appreciate all this info on hand and the fact it is so easy to understand.
Also im very pleased we have managed to add it on its own page as it looks far neater than it being on one page we have always done it like this even on our old website so our customers are used to using the info we offer in this way so it really makes sense to continue to make our website the simplest to use online and to offer our customers the most information in the best format online and to top it all off we still offer the best Service so why shop elsewhere
Local fireplace deliveries from a internet based company
Tuesday, March 2nd, 2010Today i have been at our Factory in Langley Mill to meet two different sets of customers and they both ordered the same items Tiger Plus Stoves and to top it all off they both live in Newthorpe which is around 3 miles away from our Langley Mill Showroom.
Both customers found us on the internet searching for tiger plus stoves and found us on the front page of google.
Really thats a strange thing (not us being on 1st page) but to find one of the best suppliers of gallery fireplaces right on your doorstep found on the internet.
We do not advertise locally or in any papers we just concentrate on internet sales and base our business around this.
Thats one of the main reasons we are succesful we are not a shop that has a website we are an interent based company that has a showroom stocked with items for all our customers to come and view prior to purchase.
Dont get me wrong we welcome people to our showroom to view and ask advice about our fireplaces and stoves, but first and foremost we are an online based retailer and intend to concentrate on what we believe and many of our customers can testify too that we are the best comapny to deal with online.
Bolton Highlighted Arched Fireplace Insert Photos Sent
Monday, February 22nd, 2010Today i have recieved a package through the post marked Fragile Photos please do not bend. As soon as i saw this i began to wonder what it was as it was addressed to Our Company name and not me.
When recieving mail like this your mind goes into overdrive and i soon had this padded envelope open and all was revealed.
A few weeks ago we delivered a Bolton Highlighted Fireplace and Hearth to a Mrs Hathaway from Amlwch which is right at the top of the Isle of Anglesey and the letter and photographs were from her.
“Dear Mark Adams
Thankyou so much for all your help, i am very pleased with ny Bolton Highlighted Fireplaces to which is now installed please find enclosed photos of it fitted”
She also asks if we can supply replacement ashpan and grate for another fireplace and asks general cleaning advice for the Bolton.
Also enlcosed are 6 different photos of the fireplace working away burning logs and various different stages of fitting the fireplace.
It just goes to show how much thought is put into responding to us and the fact they have taken the time to thank us and even having photos processed and sent to us too.
We really appreciate all feedback given to us and are always striving to make our customer service second to none so thanks again to all of you that do send us emails and i really do enjoy the odd letter or so and we always appreciate the time and effort you have taken to respond to us.
All your comments are displayed on our website so future customers can see just how good we really are
Do you sell Genuine Gallery Fireplace Products
Sunday, February 21st, 2010A strange question i know but today we were asked whether the fireplaces we supply were genuine Gallery Fireplaces products, after confirming to the person on the phone that we are Gallery Stockists and that all the fireplaces we supply are the genuine article they explained a little further.
They were enquiring as to whether a Tiger Multi Fuel Stove they had seen on our website was infact the correct article.
It turns our they had visited a fireplace shop in London and they had told them they had read an article in the Fireplace trade magazine that internet companies have been selling the Tiger stove copy which is not approved for solid fuel use and thats why they are so cheap.
The actual article was about another brand of stoves not Gallery Stoves and basically they had only copied the design of the door and never made any suggestion internet firms were to blame.
It is all still wrong as huge amounts of money are spent on development and for some dodgy company just to copy an item is wrong, anyway there was a huge pile of these doors and stoves that had been broken up for scrap and the problem had been solved.
According to Mr London Fireplace salesman this is why internet based companies are selling Tiger stoves so cheap.
Well let me tell you he is wrong we only ever sell 1st grade genuine products and the reason we are cheaper than the rest is because we buy in larger quantities and do not work on huge margins thats the only reason why our prices are cheaper.
So infact the same Tiger Stove you see sat in their or even our showroom is the same tiger stove that will arrive delivered to your home no ifs no buts just genuine items at the best prices simple.
Can we do made to measure Granite Hearths
Friday, February 12th, 2010Hi all another busy day again with deliveries to Torquay and Middlesborough two vans though not 1 big run ive had the easy Middlesborough run Stuart has been to Torquay and worked his way home with seven drops i only had four.
Anyway when i got back to the office i answered a few made to measure Hearth emails which we do have quite frequently infact now every other day but there were four of them wanting prices within a couple of hours which is very unusual.
All of them were for solid fuel ranging from a small sectional hearth for a multi fuel stove to sit on to a large 64″ x 18″ hearth for an original marble surround.
Anway all of them have been emailed back with prices and manufacture times and writing this at 20.25 we have had an order all ready for a box flusehed hearth.
Thats the joy of made to measure items and indeed hearths you dont have to put up with standard hearth not covering the constructional hearth or where existing flooring has been laid up to a hearth you are replacing you can have what you want in any size you want.
Also if you are buying a fireplace package from us and require a made to measure hearth do not worry we can still supply made to measure at the additional price to the package saving you a fortune.
So if you do want made to measure hearth just visit our Contact page and send us an email.
Fireplace Deliveries we can send items anywhere
Monday, February 8th, 2010We have today been asked if we can send Four fireplaces and hearth sets to the Isle of Man as they had seen them on our website and liked what they saw.
We can arrange delivery of items to this island but it will arrive by pallet as we do not do our own van deliveries there as it takes too much time and expense on the ferry etc.
We are more than happy to arrange this service for all our customers or can otherwise deliver it straight to the shipping agent of your choice.
Speaking of Collections we had an American customer arrange collection of a fireplace order that was going to in the USA while he was visiting the Newark Antiques Fair and had his shipping agent collect and take away to put on container along with some original antiques he had bought.
So we can arrange deliveries to places further afield of our normal delivery runs whether it be by pallet delivery or separate courier or shipper so if in doubt please ask us what we can arrange for you and for our normal home delivery service please have a look at our Delivery Page for further details and prices of what we believe to be the best service on or offline.
Fireplace Fitters Who to get to Fit Yours
Thursday, January 28th, 2010The old saga of who can fit my fireplace has come to our attention again today with a customer of ours asking if his builder can fit it and then apply for Building inspector to pass it off.
This can be done but is an expensive way of going round it because i think they charge around £175 to come and inspect and sign it off.
This is ok for solid fuel use but never let anyone touch a gas fireplace unless they are Gas Safe Registered.
We really can not stress the importance of having your new fireplace or stove installed by a proffesional please always use a HETAS Registered fitter for solid fuel fireplaces and a GAS SAFE Registered fitter for gas use.
Dont forget to ask if they do fit fireplaces not just boilers etc as it is better to have a proper fireplace fitter, if you cant find anyone let us know we do have various fitters in a lot of areas and can often supply you there details regarding fitting our fireplaces.
We do understand alot of our customers do fit the fires themselves and although we do not recommend it we are here to give general assembly advice we do not however advise on fitting except to your fitters or any qualified person.
So if in doubt get a proper fitter with the relevant insurance and qualifications to do a proper job then sit back and enjoy your fireplace or stove knowing it has been installed correctly
How can i control my Gallery Fireplaces Tiger Stove
Monday, January 18th, 2010How do you control the Stove It just seems to be roaring away and even when i reduce air into the stove it still roars is there anything you can suggest.
This is an unusual question as based on our experaince Tiger Stoves can be controlled very well.
I made enquires as to who had fitted his stove how old it was and did he have an invoice number from us.
It turned out he had bought it from a shop near Buxton who now do not want to know or help him with a solution to this problem and he fitted it himself.
Well its not really our problem but after finding out chimney had not been lined as he didnt want the extra expense it sounds to me like his fireplace chimney breast has one hell of a drawer on it as the stove is nearly new and the seals around the door are fine.
The only solution we can offer is a damper pipe which is a small pipe 250mm in length which has an adjustable damper inline which can be altered to reduce the draw from the chimney.
The original stove pipe does have to be removed and then this item placed inline but it is a solution to his problem and he has gone away to think about ordering one.
So the moral of the story is when ordering a stove or Fireplace from someone please make sure they have the background knowledge or experiance to sort out any small problems you may have as our friend found out some companies do not want to know after you have bought items from them.