When we swopped websites we lost all the dimension drawings and sizes that our customers use to decide which size fireplace and mantel they require and also what size opning dimesnions they require.
Our website has been without this for a few weeks as we have been designing new templates which offer the clearest information available for all our fireplaces.

These dimensions are to be found on any product screen and can be viewed by clicking on the Dimensions tab as shown below this will then take you on to another page where the diagrams will appear with all the relevant dimensions associated with each item

When you have clicked on that tab you will be presented with a screen that looks like this which as you can see contains details of the size of the Cast Iron Fireplace insert which is followed by the dimesnions of all the surrounds which are availble with this package (three in this case) and finally it shows you the opening dimesnions that are required in your chimney breast for this fireplace to be a perfect fit

I think we have this perfectly set out and im 100% sure our customers will appreciate all this info on hand and the fact it is so easy to understand.
Also im very pleased we have managed to add it on its own page as it looks far neater than it being on one page we have always done it like this even on our old website so our customers are used to using the info we offer in this way so it really makes sense to continue to make our website the simplest to use online and to offer our customers the most information in the best format online and to top it all off we still offer the best Service so why shop elsewhere

Today i have been at our Factory in Langley Mill to meet two different sets of customers and they both ordered the same items Tiger Plus Stoves and to top it all off they both live in Newthorpe which is around 3 miles away from our Langley Mill Showroom.
Both customers found us on the internet searching for tiger plus stoves and found us on the front page of google.
Really thats a strange thing (not us being on 1st page) but to find one of the best suppliers of gallery fireplaces right on your doorstep found on the internet.
We do not advertise locally or in any papers we just concentrate on internet sales and base our business around this.
Thats one of the main reasons we are succesful we are not a shop that has a website we are an interent based company that has a showroom stocked with items for all our customers to come and view prior to purchase.
Dont get me wrong we welcome people to our showroom to view and ask advice about our fireplaces and stoves, but first and foremost we are an online based retailer and intend to concentrate on what we believe and many of our customers can testify too that we are the best comapny to deal with online.

Today i have recieved a package through the post marked Fragile Photos please do not bend. As soon as i saw this i began to wonder what it was as it was addressed to Our Company name and not me.
When recieving mail like this your mind goes into overdrive and i soon had this padded envelope open and all was revealed.
A few weeks ago we delivered a Bolton Highlighted Fireplace and Hearth to a Mrs Hathaway from Amlwch which is right at the top of the Isle of Anglesey and the letter and photographs were from her.
“Dear Mark Adams
Thankyou so much for all your help, i am very pleased with ny Bolton Highlighted Fireplaces to which is now installed please find enclosed photos of it fitted”
She also asks if we can supply replacement ashpan and grate for another fireplace and asks general cleaning advice for the Bolton.
Also enlcosed are 6 different photos of the fireplace working away burning logs and various different stages of fitting the fireplace.
It just goes to show how much thought is put into responding to us and the fact they have taken the time to thank us and even having photos processed and sent to us too.
We really appreciate all feedback given to us and are always striving to make our customer service second to none so thanks again to all of you that do send us emails and i really do enjoy the odd letter or so and we always appreciate the time and effort you have taken to respond to us.
All your comments are displayed on our website so future customers can see just how good we really are

The old saga of who can fit my fireplace has come to our attention again today with a customer of ours asking if his builder can fit it and then apply for Building inspector to pass it off.
This can be done but is an expensive way of going round it because i think they charge around £175 to come and inspect and sign it off.
This is ok for solid fuel use but never let anyone touch a gas fireplace unless they are Gas Safe Registered.
We really can not stress the importance of having your new fireplace or stove installed by a proffesional please always use a HETAS Registered fitter for solid fuel fireplaces and a GAS SAFE Registered fitter for gas use.
Dont forget to ask if they do fit fireplaces not just boilers etc as it is better to have a proper fireplace fitter, if you cant find anyone let us know we do have various fitters in a lot of areas and can often supply you there details regarding fitting our fireplaces.
We do understand alot of our customers do fit the fires themselves and although we do not recommend it we are here to give general assembly advice we do not however advise on fitting except to your fitters or any qualified person.
So if in doubt get a proper fitter with the relevant insurance and qualifications to do a proper job then sit back and enjoy your fireplace or stove knowing it has been installed correctly

Ok this is quite a normal question asked by our customers and today i have been asked it again so i thought i would write a little article about it.
With the sales of solid fuel fireplaces and stoves increasing all the time as we the British public return to cheaper ways of heating our homes or adding extra heat i write this as the rest of my family are sat watching tv in our middle room huddling round our multi fuel stove.
So anyway it really depends on which type of fireplace you have an open fire basket or open fire has no way of restricting the air flow so they burn at a faster rate i have heard of people keeping the ashpan full to restrict the amount of air coming underneath in an attempt to slow it down refueling for this type of fireplace is Hourly for wood and around 2 hours for coal.
Obviously this depends on the type of wood and coal and how dry it is.
Stoves are a different creature as the conditions in which fuel is burnt can be altered to suit the amount of heat you require
On all good stoves there is an air intake slide which is basically the control button more air in eqauls hotter fire but quicker refueling it is trail and error to get it perfect.
So with it slowly set wood can last 2-3 Hours and Anthracite around 5-6 Hours they way we have ours burning at home is fairly hot and burning oak and cherry it gets refilled around every hour to hour and a half.
Again this depends on what type of fuel you are burning and if it is seasoned or not.
So theres a rough guide to the times of refueling but dont forget this can alter as to the draw of your chimney too.