So the ugly head of the fireplace company bandit raises its head again today as we were contacted this morning by a man in Manchester who had ordered a Bolton Fireplace from another company online somebody we are aware of and have heard numerous complaints from customers and have read bad feedback on various review sites about them.
They failed to deliver the cast iron back and this is what was emailed to me
“I’ve Bought A Gallery Bolton Cast Iron Fire From Another Retailer Who Has Failed To Deliver The Optional Back Which We Need In Order To Get It Fitted Before Christmas. Whilst I’m Fighting With The Other Retailer (who Won’t Return Calls) Is There Any Way I Might Be Able To Buy This Seperately From Yourselves Whilst I Try And Get A Refund From Them? If So, When Would You Be Able To Deliver To An Address In Manchester And For How Much?”
I replied by email straight away as i was sat at my pc working through delivery notes for Tomorrows trip to Norfolk and he repied saying
“Thanks for your quick response – not something I’ve been used to in
this debacle!
I’ll seriously have to consider doing this if I don’t get any response
from them by the end of this week as I have a whole front room to
decorate around the fire before Christmas so need it fitted sharpish.
Its a shame as the service we got at their showroom was excellent but
since then it’s all been downhill!”
Now this we hear all to often it is ok having a showroom and ideal for serving customers face to face but online retailing is a specialist business and not every one is good at cutomer service and responding to peoples needs and requirements and having the infrastructure to deal with any problems that arise.
Yes we do have a showroom but we are mainly online retail based and whilst we do have a good flow of people visiting our showroom most are local to us and come because they have found us online and wish to simply view products before purchase.
So please when choosing your new fireplace be carefull who you buy it from and there all some terrible companies online who just take your money and then deliver shoddy goods and have even worse customer service.
They know who they are and if you ask me i will tell you who they are but i do not think it is fair to name and shame them in our article section so if you do want to know just contact me