Archive for April, 2010

Stove Dimensions details give best information on Website

Friday, April 30th, 2010

As a lot of you know we have been adding dimension tab to all our items with comprehensive drawings and details so our customers can have all the information they want on 1 easy to naviagate page
The Stoves Section on our website is no different and we have come up with the best information tab to be found on the internet.
Alot of other companies just list Height, Width and Depth but thats not relly good enough customers want to know measurement to Flues and leg widths etc so we have devised a system which supplies all this information with the aid of a simple drawing and also we list measurements to Allow for airgaps and also distances to flammable objects.
All these things have to be taken into account when measuring up for your new solid fuel or Gas Stove its very important.
For all our fireplace suites we will be listing all stove sizes and also all the sizes for relative chamber sizes and of course mantel sizes.
We believe us explaining sizes in simple easy terms will mean our customers benefit from having correct information at hand to enable them to choose the correct size of stove and opening you need so it can be fiited with the minimum of fuss.
Have alook at the diagram below which will be appearing on our website items over the next week or so im sure you will agree it really does offer more than other site online

New Shopping Cart on test for Fireplace Website

Thursday, April 29th, 2010

As we all know checking out on a website has to be the most simple thing your website does and here at Castfireplaces we are no different.
There are things we need like postcodes contact phone numbers etc they cant be avoided and we have been tweaking a new cart on our test pages we run to see how it responds in normal website running conditions to improve our checkout process.
This fireplace test site is a full working site as our own is and this is where we have been trying out the new tile selection format too.
We are just adding the final bits to make the shopping cart even easier to see and navigate too instead of being just at the top of the page i think it really looks great and works a treat.
So with a little bit of luck it should all be ready to impliment next week which will make our website even easier to use again.
If any of our customers would like to send us any information on ways we can improve our service and website we will always have a look at them as different minds see things in a different way.
We do have further things planned to improve your shopping experience with us and ill tell you more about them when they are ready to go live.
Othere website retailers do visit our site (normally everyday) to view various things and see what we are doing i suppose they will really seeing as we are one of if not the best fireplace website on the internet
So ill keep you all informed when things are ready to go
Bye for Now Mark

Jubilee and Brompton Limestone Package

Thursday, April 29th, 2010

Fantastic Solid Limestone Mantel which is extremely heavy.
The arch fireplace is of great quality too im really pleased with our fireplace thanks again
Sally Fullerton

Lyon Limestone and Elan Basket to High Wycombe

Thursday, April 29th, 2010

Hi Mark,

Sorry for the delay in getting back to you on this.

We are really delighted with our new fireplace, it looks fantastic and has totally transformed our dining room. I was really impressed with the help and advice I received when I phoned Castfireplaces to arrange my order and the speed with which the fireplace was delivered (and the fact it came on a weekend!). I was also impressed with the coordination between castfireplaces and our extremely efficient fireplace fitters. If I had one criticism it would be that I think it was probably pretty clear from my emails that I wasn’t really sure how to go about ordering a fireplace, what the jargon meant or of what I needed, and it would have really helped and speeded things up if you had perhaps helped clarify things at the start and maybe even given me a ring. However, admittedly I could also have rung you straight away to ask a lot of questions, so that’s as much my fault. We got there in the end, and we love the result. I would definitely recommend Castfireplaces to others.

I have just one question though. Could you please recommed a good natural stone sealant for a limestone fireplace? I am conscious I need to get on with sealing it but am not sure what to get. Is it something I can buy from you?

Alice Nixon High Wycombe 29/04/10

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Elan Firebasket

CastFireplaces is closing earlier today

Wednesday, April 28th, 2010

Hello today we are closing a little earlier than our normal time of 8PM but i have transferred all phone calls to my mobile so you can get us if you need any advice.
The reason for us bunking off early is because we are going to Manchester to watch Peter Kay, i am so much looking forward to this the man is a genius.
So to make up for early finsih i was at the factory this morning restacking all the carron timber mantels we had come into stock last week awaiting for our normal wednesday delivery of Gallery Fireplaces from our suppliers.
More heavy limestone crates such as the Asquith and Modena (we love delivering them a real treat) were simply lifted off with the forklift it really does make life simple as these crates are over 150KG which is a real weight and is uncomforatble to carry between even two strong men.
Those safely tucked away we then hand unloaded plenty of granite and a few casts that we do not keep in stock which was all put away ready for delivery this and early next week.
It makes you think as to when we started we had two lockups on a farm how we coped without forklifts and multi stacking etc.
Thinking back though we didnt have 200+ cast iron fireplaces in stock and surrounds and hearths stacked everywhere.
Anyhow i was back in the office for lunchtime arraging all the deliverys for Friday and Sunday along with a load of collections customers are waiting certain items coming into stock.
So im out the door at 4pm (just like a normal job again) and if you do ring me you will get a reply although im not near a pc for any prices etc.
Peter Kay were on our way please dont start without us.

Do you have Coronet Black in Stock For Collection

Tuesday, April 27th, 2010

A nice simple question asked by a customer at 4pm today as to whether we have the particular black arched insert in stock and to see if he could pop over and collect it.
So a nice end to the day was a call again to The Factory to meet the couple who had travelled form Leics, payment taken item was quickly loaded up after viewing it in our showroom just to be sure it was the one they wanted and they were on their way.
Very nice and easy they knew exactly what they wanted and found us by google search which we pay a small fortune for to appear on the first few pages for various fireplace phrases.
So its always nice to see our advertising working and even better to have a collection so if you are local to us or indeed wish to travel out to see us (theres plenty to visit our way) just give us a ring prior to your arrival and we can meet you at our Showroom and Factory and show the some of the best fireplaces in the UK and as you will see all of the items in our showroom we have in stock for you to take way so if you come in a large car or even a van like todays late evening customers you can save on the delivery charge too.

Jubilee and Brompton LPG Gas Package to Saltash

Tuesday, April 27th, 2010

Mark

My account of your service.

Fantastic, I ordered a Jubilee and Brompton on a Tuesday by email and was informed that it would be arriving at 0800 on the following Friday. The driver arrived at 0755 which amazed us and was polite and efficient and the product is exactly as described and incredibly well packed. This product was recommended by my son who has purchased a unit for each of the three housed he has lived which says it all.

Regards

Paul Bryant Saltash 27/04/10

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Jubilee and Brompton LPG Package

Firefox 5 Multi Fuel Stove

Tuesday, April 27th, 2010

Excellent stove, the cheapest price I could find (and I looked everywhere!). Great communication and a friendly service to arrange collection. Warehouse is also well located for transport links: Would definitely use again.”

Steve, Worcs.

Carron Fireplace Mantels come into stock

Monday, April 26th, 2010

Today i have been nursing a hangover from our bbq yesterday and its not just me everyone who came has awoken this morning with a sore head.
Now the phone in my office is very loud and has made my head pound all day but thats all my own fault.
Anway We have taken delivery from Carron (which used to be called Jig) another load of Oak Surrounds and in this batch are two new ones we are going to add to our range.
Apart from the Large Corbel in both oak and pine the rest of them are manufactured by us so we have complete control of quality and design and also our fantastic bespoke made to measure service.
So these surrounds have been on order for a while and they have arrived today so we shall be doing some new photos and have a few new items on our website shortly.
We are always looking at new products to see if they compliment the range we already do and i do know the Carron range well and their stoves will also be shortly available on our website.
Today along with the surrounds we have taken into stock a few casts from the Carron range we will be stocking to compliment the gallery ones we do so these will have asection all of their own very shortly so keep checking back to see our ever changing range.

Black Pembroke Fireplace To Bath

Monday, April 26th, 2010

Hi Mark

The fireplace arrived bang on time on Friday morning and is great. Everything from seeing the fireplace on your website through to unpacking it at home was excellent and we are really impressed with your service and the quality of the fireplace. It was great to deal with such a friendly, personable and professional company and we would not hesitate to recommend you to others.

Many thanks for everything

Kind regards

Richard and Rebecca Roth Bath 26/04/10

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Black Pembroke Fireplace Package