We have had two calls today to ask if collection of goods from our factory is ok and whether we charge to allow customers to collect.
On hearing this from the 1st customer I questioned him as to why he thought we might charge and he replied that he had seen a Firefox 12 Multi Fuel Stove on another website who are based in Yorkshire somewhere and when he asked them about collecting the stove they said there would be a £25 collection fee as they would have to get it sent to them instead of the customer.
I burst out laughing (which is not professional) but I couldn’t help it how strange is that charging people to collect items?
Anyway after I had composed myself I explained we keep the items in stock and collection of items is fine and we don’t charge for collection we only charge for delivery.
So he duly arrived in a little Escort van and stove was promptly loaded on to his van and away he went he even left me £5 tip for being so helpful he also told me there stove was £20 more expensive than ours but they were 30 miles closer for him to travel too but the £25 collection charge made it worthwhile having a run out to collect one from us.
So remember we don’t hide delivery charges and call it free delivery we do charge for delivery but collection from us is always free and will remain free of charge I really think they have a cheek charging customers to collect items so beware who you order your fireplace and stove from there really are some bandits out there
Tags: Collection, Firefox 12, Fireplace, Fireplaces, Gallery, Stoves