Cast and Pine Direct

New Tile selection choice is running in our test area

admin — Fri, 19 Mar 2010 17:09:39 +0000

As most of our customers know with our tiled fireplace packages we offer a selction of gallery Fireplace tiles for our customers to choose.
At the moment they are only listed by name but were not 100% happy with that and are working on a format to show them in picture format so our customers can see exactly which set they are adding to there order.
On our old site we did have a link to view tile choices but found it a hassle clicking backwards and forwards to view different tiles so again with customers ease of use a priority on our website we are intending to have the best option available from any website online.
So please bear with us whilst we test this feature before its up and running and then added to all our tiled products it really will be worth the wait and then our customers will be able to see the tiles as they add them to the order.
Another great feature we are working on is when customers choose a particular fireplace the image will change to the item selected this really is work in progress as there are so many photos and options available it will take a while before this is up and running but ill inform you more when its all ready for you to use.
As always at Castfireplaces we are trying to make our site the most simple to use anywhere online and if you have any suggestions please drop us an email.

New Tile selection choice is running in our test area is a post from: Cast and Pine Direct

Pembroke Black Fireplace

admin — Thu, 18 Mar 2010 19:06:58 +0000

The Pembroke Black Fireplace package is this weeks featured fireplace and this just happens to be our best selling cast iron Fireplace package by far.
The Pembroke is available in Black as shown here and also a full polished finish which is availble on our website too.
So a little bit more about this fantastic fireplace, it has a 48″ shelf width and is a 41″ x 41″ square of cast iron. Its very simple in design but thats does not mean its a plain looking fireplace.
In my opinion it is the best looking fireplace in the gallery range and from our customers point of view they agree with me as it appears in our best sellers list on the right hand side of our front page.
For customer swith smaller chimney breasts it does have a smaller brother called the Celtic which has shelf width of 36″.
The Pembroke Black is ideal for solid fuel use and now availble with the Deeper back (extra £100) it creates an area big enough to throw on some large logs.
Most of the black ones we sell are for solid fuel use and with prices at £420 with a 48″ granite hearth to match its an absolute bargain which you would be mad to miss out on.
We do have plenty of these in stock so if you wish to buy this weeks featured fireplace product click on the picture link below to take you straight through to the item

Pembroke Black Fireplace is a post from: Cast and Pine Direct

Customer damages tiled fireplace hearth whilst fitting

admin — Wed, 17 Mar 2010 19:09:48 +0000

There is nothing worse and a you get a real sinking feeling when you damage something whilst putting it together ive done it with an american fridge trying to squeeze it through a narrow doorway and i know how frustrating it is.
Well today we have had a customer ring us to see if they can buy a single fireplace tile for a 54″ x 18″ ebony black hearth they were fitting they went to get the spirit level to check all was level and crash it came down on one of the tiles knocoking a ten pence piece size whole out of it.
Luckily it is the front tiles with a single rolled edge on it so they could continue fitting the fireplace and surround so the day hasnt been wasted.
It is no problem to supply spare tiles so its now on its way by 24 hour parcelforce to Haverfordwest. The damaged one has been removed and the new one is supplied with some matching black grout so it will be an invisible repair once done.
Its not dififcult to do just use some tile adhesive to bond it to the clean area press into place and allow to dry then grout up using plastic spreader and remove all excess then wash down after that has dried too.
Sometimes the corner tiles do work loose in the wrapping too so most fireplace fitters are quite used to tacking these back on so dont despair if you do damage a tile there only £2.50 each so its not exactly going to break the bank.
It could have been alot worse it could have been a granite hearth but there alot tougher i know ive dropped the poker on mine at home and fearing the worst checked the hearth and there wasnt even a scatch.
So another happy relieved customer whose not going to get grief from his wife this evening as i bet the fireplace is fitted and in the morning the hearth will be as good as new.

Customer damages tiled fireplace hearth whilst fitting is a post from: Cast and Pine Direct

We just Sell Fireplaces and Stoves

admin — Tue, 16 Mar 2010 19:44:31 +0000

Recently we have a had a few customers order items of us saying they felt more comfortable dealing with a company that only sells fireplaces and stoves.
I have visited most fireplace sites online and it seems quite a few of them sell other items including Bathrooms,Furniture,Doors and one even sells cast iron garden furniture too.
Call me old fashioned but i believe to be an expert in the field you work in you should stick to that item i can understand people selling cast iron radiators as its heat and home related but doors, garden furniture and bathrooms.
You do not see a heart surgeon mending broken bones do you its all about being profesional and being good at what you do and offering the customer the best service you can.
Thats why i can state we never will sell other non fireplace related items we concentrate solely on the fireplace and heating related items so you our customers can be sure we know what we are talking about and when you speak to us you can rest assured you will get the correct advice
Some companies customer service is a joke with people with no fireplace experiance all they want to do is sell you what they have on their websites or what the boss says is this months best deal.
We are different here we find out what our customers want and where they want it to fit and offer advice based on this thats why we have a high percentage of returning customers
So if you want the best advice from the best fireplace company with some of the best prices online you are already at the right place so search our online shop or even better ring us to discuss your fireplace or stove and get advice from someone who knows exactly what there on about based on 15 years knowledge.

We just Sell Fireplaces and Stoves is a post from: Cast and Pine Direct

Replacement Cast Iron Firebrick

admin — Tue, 16 Mar 2010 13:58:27 +0000

Hi – just wanted to say thanks for the super quick delivery the back arrived today and it fitted a treat!

Sally Peet Newark 16/03/10

Replacement Firebricks for my Celtic Fireplace

admin — Mon, 15 Mar 2010 19:46:02 +0000

Today we have had a phonecall about the cast iron back firebrick in the celtic fireplace and why does it move up and down and do i have to seal it shut.
The idea is to have this little replacement brick as when the fireplace is being used for solid fuel use there is a little expansion and contraction but primarily this firebrick is where all the heat is contained and as these are proper working fireplaces the brick is designed to be replaced when it shows sign of wear and tear.
Now recently we have had one or two customers ring up saying that the replacement brick has bowed in towards the fire and it is really damaged.
This basically is though not backfilling the fireplace as the area behind the cast iron back needs to be packed tightly with vermiculite or rubble making sure that no air pockets are left.
Heats registered fitters will enusre this job is done properly and its normally DIY people we find who have not backfilled at all or done it wrong.
Its not the end of the world as the bricks are replaceable and cost £25.
So back to the original question leave the firebrick with its cast iron brackets that hold it in place and do not overtighten and make sure it moves up and down backfill the fireplace properly and all will be good for years to come.

Replacement Firebricks for my Celtic Fireplace is a post from: Cast and Pine Direct

Firefox 5 Multi Fuel Stove Slough

admin — Mon, 15 Mar 2010 19:25:45 +0000

I was very impressed & delighted with your speedy response after placing my order.
Placed my order, phone call from you within a couple of hours to arrange delivery within a one hour slot, delivered in that time period (on a Sunday) with no disruption to my day. Brilliant.
I have told the company working on the chimney & installing the stove and they seem impressed with yor service and prices, I hope contact you for future jobs.
Thankyou

J Jackson Slough 15/03/10

Related Products
Firefox 5 Mulit Fuel Stove

Firefox 5 Multi Fuel Stove Slough is a post from: Cast and Pine Direct

Derby Black Combination Fireplace

admin — Mon, 15 Mar 2010 12:55:00 +0000

Mark,

The customer service received from your company was efficient and friendly, to a much higher standard than recent dealings I have had with a certain well known UK department store. My fireplace looks amazing and was carried up to a second floor flat by a friendly delivery driver within 4 working days of placing my order. I would definitely recommend Cast Fireplaces to anyone; an excellent company to deal with from start to finish.

Thanks again Mark

Stuart Jamieson Glasgow 15/03/10

Related Products
Derby Combination Cast Iron Fireplace

Derby Black Combination Fireplace is a post from: Cast and Pine Direct

Crown and Asquith, Edinburgh, Gas Tiger Stove

admin — Mon, 15 Mar 2010 12:50:37 +0000

Hi Mark

From beginning to end your service has been superb. We bought an old house to update last year and have dealt with many trades and suppliers since then. Some good, some ok and a lot, sadly hopeless.What a pleasure it is to deal with someone who does what they promise on their website. You sorted out my mistake with the order with just one call on a Sunday afternoon! Your driver turned up on time, (a lovely bloke who is an asset to your company) and all the bits were there.

Our fireplace fitter has a section on his website for customers to recommend fireplace suppliers. Checkout www.fireplacesreading.co.uk in the next few weeks as I’ll recommend you to him.

Please feel free to use these comments in your marketing. Quality operations like yours deserve every success.

Regards

Martin Murray Itchen Stoke 15/03/10

Crown and Asquith, Edinburgh, Gas Tiger Stove is a post from: Cast and Pine Direct

Crown and Brompton Limestone Package

admin — Mon, 15 Mar 2010 12:41:25 +0000

Hi Mark,

Yes we were very happy with the service we received.

I was phoned and told on two separate occasions to confirm delivery time and date, which was kept too.

I have been told however, that the fitting instructions are not very good and was asked by my site engineers to enquire if you had any more detailed instructions.

Other than that we are very happy and would recommend you to others and will use your company again.

Gary Martin Ilford 15/03/10

Related Products
Crown and Brompton Limestone

Crown and Brompton Limestone Package is a post from: Cast and Pine Direct