Cast and Pine Direct

Fully Stocked Fireplace Factory except Granite

admin — Fri, 12 Mar 2010 17:07:28 +0000

Well over the past two days we have had well over 100 cast iron fireplaces delivered to us to replenish our stocks and this now means we have all our stock items in bulk again ready to supply all over the UK via our fantastic delivery service.
John from our suppliers has been unloading them using our forklift as i have been in the office they are in temporary accomadation in the Unit next too ours until i get chance next week to remove all empty crates and restack these.
The only thing we are now short of is 48″ Granite hearths for solid fuel use and with those not arriving till the 1st week of April we will run out early next week, again with the cold winter we have had, all the stocks accoss the major stockists have run dry.
As these come from China there is not alot that can be done to speed up the process so we will just have to offer alteranative hearths or people will have to wait untill they arrive.
We do have plenty of 54″ hearths so please keep ordering the larger fireplace packages we do and it wont be a problem.
One of the main reasons we have run out is the amount of Black Pembroke Fireplace packages for solid fuel use we have sold everyone goes with a 48″ granite hearth and these have been selling so fast we ran out of Pembrokes too but we now have those back in stock so we may have to swap to offering tiled hearths untill the granite returns to stock.
Anyway ill keep you all posted as to stock situation…
Oooh nearly forgot the Oak mantel with the Fancy moulding has been done today it will be ready monday so ill keep you posted about that too

Fully Stocked Fireplace Factory except Granite is a post from: Cast and Pine Direct

Tiled Fireplace Collected then Visited Derbyshire

admin — Thu, 11 Mar 2010 20:50:01 +0000

Im not sure what has been happening over the last couple of days but we have sold 7 tiled fireplace sets and 5 of them have been sold today via sales from our showroom and our website.
We do offer the full range of Tiled Inserts from gallery and they are all on our website but for some reason today it has gone mad on them.
Most have been sold with traditional style surrounds from the Bedford in Pine throught to the Flat Victorian Brompton Limestone.
Only 1 of these inserts was sold on its own and a Mrs Brown from Dalton in Furness who drove down today to view and collect it.
Dalton is a fair way from us but after finding out if we had the Northmoor Black in stock they decided to have an afternoon in the Derbyshire Countryside before heading off home.
As we are close to Matlock Bath and the Gateway to the Peak District quite a few of our customers tie a visit to us with day out some even go to Denby Pottery which is a mile from my house.We have even have customers visit us at Langley Mill and go to Ikea and the DH Lawrence centre at Eastwood which is close to us too.
We are lucky where we are situated with good road links and being in the centre of the Uk we have customers travel from miles to view and Collect our range of Fireplaces and Stoves.
So next time your after a fire why not pick up a map or use your satnav to find some local attraction you can visit whilst out his way and make a full day of it exploring Derbyshire and Nottinghamshire there really is so much to see not just our beautiful Fireplaces

Tiled Fireplace Collected then Visited Derbyshire is a post from: Cast and Pine Direct

Pembroke Black Combiantion

admin — Wed, 10 Mar 2010 22:02:26 +0000

Hi Mark,

Sorry for not getting back earlier. To be honest, we have yet to install the fireplace, but the service we have received from your company has been excellent. The fireplace was delivered on time and was well packed. Once it has been fitted I’m sure I will have no hestitation in giving your company excellent fedback

Kind regards,
Jonathan Sellers London

Related Products
Pembroke Black Gallery Combination

Pembroke Black Combiantion is a post from: Cast and Pine Direct

Pembroke Black Fireplace Package

admin — Wed, 10 Mar 2010 21:57:56 +0000

Hi Mark,

The fireplace is GORGEOUS, thank you so much.

Your company was excellent to deal with, the delivery chap was thoroughly nice and arrived on time, on a SUNDAY! Very impressive, you richly deserve your 100% feedback for the past 6 years. I would definitely recommend you, all round a highly satisfied customer, thank you.

Nina Collins Farnborough 10/03/10

Related Products
Pembroke Black Fireplace Package

Pembroke Black Fireplace Package is a post from: Cast and Pine Direct

Why do Customers choose other Fireplace Retailers

admin — Wed, 10 Mar 2010 21:31:11 +0000

Today i had a phonecall at 8.30 am from a customer in Acomb York enquiring as to whether we had an Asquith Limestone mantel in stock and if they could come and collect one which luckily for them is a stock item.
To be honest we get asked regurlarly for limestone surrounds on there own as we find customer sometimes just replace the surround to give an existing fireplace a new lease of life so i enquired as to what dimensions the existing fire place was just to make sure it was suitable.
Over the years us asking our customers various things has saved a huge amount of costly mistakes or wrong ordered items etc.
So half way through i found out they had ordered a fireplace from someone known to us who is a regular bandit and name of this particular company has loads of bad reviews online and beleive it or not can only be contacted by email for faults etc.
I find this disgusting if you have a problem you want to speak to someone not email them its just very rude
It turns out the Limestone they ordered was smashed to pieces and they are refusing to supply new one as customer signed delivery notes as ok and they have no comeback on the haulage company.
After telling him what consumer rights he has he still wanted to order Limestone as he had fitter coming Thursday Morning.
As we are short staffed this week with Rhian being in Hospital for once we could not deliver it before then so he drove down and we unboxed the mantel and he took it away in his car.
Damages do happen more often than not when sending by pallet delivery Fireplaces are fragile items and need handling with care thats why we deliver all over the Uk ourselves and never entrust them to pallet delivery.
So please bear this in mind when ordering your fireplace and Stove who will it be delivered by how am i covered if its damaged and what are my rights
We offer a transparent simple service if your not happy tell us and w ewill work as hard as we can to sort it out not just say sorry its not our fault.
But anyway with our fantastic personal home delivery service we dont do damages we inspect all items prior to delivery so im confident everything will arrive in one piece and if it doesnt were here to sort it out.

Why do Customers choose other Fireplace Retailers is a post from: Cast and Pine Direct

Fulham Cast Iron Package

admin — Tue, 09 Mar 2010 21:51:06 +0000

Hi Mark, I would just like to say my Fulham Full Polish Fireplace arrived within 1 week of me ordering and im realy pleased as it looks just like the photos on the website. From the moment i placed the order your customer services has been excellent and the driver who delivered my fireplace was very cheerful and helpful, and it arrived within the 1hour slot given. I have recomended you to a friend. Anyone ordering from Castfireplaces will not be disapointed.

Many Thanks
Carol Faulkner London 09/03/10

Related Products
Fulham Full Polish Fireplace Package

Fulham Cast Iron Package is a post from: Cast and Pine Direct

Day off From Fireplace Factory

admin — Tue, 09 Mar 2010 21:31:59 +0000

Today i have been off so apologies to anyone who tried to contact us regarding our Fireplaces or Stoves and i also apologise for all the late emails i sent yesterday late evening.
Rhian has been in Hospital today and is there for a few days yet before returning home so im afraid there is only me here at the office till shes fit and well again.
Thanks for everyones patience in me returning calls and emails and thanks to everyone who ordered online after listening to answerphone message saying we were closed.
I am back in the ofice and Factory tomorrow and will catch up with everything then so if you do have to wait a little longer than normal for an answer or price im not ignoring you im just working my way through a big long list but i will be back up to speed by the ned of Wednesday.
I am very proud of our Family Based company and what service we offer and the traditional customer values we have so we do not employ any other staff, we just work our way through it to make sure our customers get the correct advice from someone who knows what there talking about not some Office Man with no Fireplace experiance so please bear with me and i look forward to answering all your enquirys as fast as i can.

Day off From Fireplace Factory is a post from: Cast and Pine Direct

Barcelona Black Fireplace

admin — Mon, 08 Mar 2010 21:43:56 +0000

Delivery was spot on even with the fire coming such a long way.Just wish all other companies were so reliable!Fireplace is excellent & i would recommend any of my friends or workmates who were thinking of buying a fireplace to check out castfireplaces first.Any questions i had were also answered clearly

Steven Hay Glenrothes 08/03/10

Related Products
Barcelona Black Fireplace

Barcelona Black Fireplace is a post from: Cast and Pine Direct

Fireplace Dimension Layout started to be added

admin — Mon, 08 Mar 2010 18:53:03 +0000

When we swopped websites we lost all the dimension drawings and sizes that our customers use to decide which size fireplace and mantel they require and also what size opning dimesnions they require.
Our website has been without this for a few weeks as we have been designing new templates which offer the clearest information available for all our fireplaces.

These dimensions are to be found on any product screen and can be viewed by clicking on the Dimensions tab as shown below this will then take you on to another page where the diagrams will appear with all the relevant dimensions associated with each item

When you have clicked on that tab you will be presented with a screen that looks like this which as you can see contains details of the size of the Cast Iron Fireplace insert which is followed by the dimesnions of all the surrounds which are availble with this package (three in this case) and finally it shows you the opening dimesnions that are required in your chimney breast for this fireplace to be a perfect fit

I think we have this perfectly set out and im 100% sure our customers will appreciate all this info on hand and the fact it is so easy to understand.
Also im very pleased we have managed to add it on its own page as it looks far neater than it being on one page we have always done it like this even on our old website so our customers are used to using the info we offer in this way so it really makes sense to continue to make our website the simplest to use online and to offer our customers the most information in the best format online and to top it all off we still offer the best Service so why shop elsewhere

Fireplace Dimension Layout started to be added is a post from: Cast and Pine Direct

Coronet and Pine Bedford

admin — Sun, 07 Mar 2010 18:31:01 +0000

Since our new website has gone live we seem to have had a little run on this fireplace package in both 42″ and 48″ mantel sizes but strangely enough most of them have been for solid fuel use.
I say strangely as the coronet does not have the widest opening for solid fuel use and is more suited to burning coal than wood due to the restricted opening width.
Dont get me wrong you can burn logs on this fireplace but something larger like the Jubilee or Henley etc is more useable as a solid fuel fireplace.
I do understand that a lot of our customers but them for solid fuel so they light them on a few occasions and do not rely on them as a main heat source.
Im sure the attraction of this fireplace is its simple polished band and the fact it can be used in a small timber surround of around 42″ which is perfect for even the smallest chimney breast.
We do offer a 48″ version to but dont tend to supply it in 54″ as the insert looks a little lost in a mantel opening width of 36″
So if you want too take advantage of this weeks hottest fireplace just click on the photo below and it will take you straight throught to the item with all the Fuel options and mantel sizes you could require and as with all our featured fireplaces it is in stock in all sizes,fuel options and mantel widths ready to be delivered or collected

Coronet and Pine Bedford

Coronet and Pine Bedford is a post from: Cast and Pine Direct