As you all know we sell the gallery range of Fireplaces, Stoves and Tiles on our website, the tiles we sell are tube line tiles and are all hand made.
We do recommend going with a neutral colour when choosing these as once they are fitted they are hard to change, as you need to remove fireplace.
Last week we had a customer return a set of tiles to us, as they wanted a different colour but the same pattern. We told the customer to return them by parcel force then we could send them the new set when they arrived.
The customer did not think to wrap any bubble wrap around these tiles when returning them to us and when the postman knocked on the door to deliver them he just looked at me and said “Don’t think these will be much use to you there rattling”
The postie always smiles when he delivers to us he knows what we sell and couldn’t believe they had returned them with no wrapping around them.
I contacted the customer and he didn’t seem to bothered about paying £90 for new set with postage if it was me id be gutted about losing £90 for some bubble wrap.
Ant way at the end of the day its not really his fault parcel force must take the blame in bad handling its not the first time we have had broken things back even when well wrapped that’s why we deliver all of our own goods by our own vehicles to ensure safe delivery so please bear this in mind if you ever do need to send anything back to us wrap it up well and it should arrive in 1 piece and if your not sure please take out postal insurance to cover any problems.
Tags: Fireplace, Fireplaces, Gallery, Tiles