Just got back into the office to finish off the day after an early start this morning due to the amount of goods arriving at our Fireplace Warehouse today.
Believe me it is now groaning at the seams and the doors are only just shut.
So again i have been to the showroom this evening to show customers some of the fireplaces and stoves we have in our showroom with 1 customer who was from Codnor which is just round the corner collecting a Firefox 8 Stove after veiwing them in the showroom.
He was very pleased he could take it away with him and was very happy about the late night viewing after work.
The second customer was from Northampton who had come to view the 48″ Brompton Limestone after i had emailed her yesterday to say they were coming into stock.
Quite a drive on a Tuesday evening but well worth it im sure, it also turns out she reads our blog and knows all about our company which is nice to hear.
Too many people shop online without knowing who they are dealing with and she remarked on how good it was to deal with a proper family firm and felt she could trust us and our advice.
Anyway back to business just speaking to people alters things and i know when we ask you questions on the phone or at the showroom we do it for a reason.
She had her mind set on 48″ brompton which turns out is to small for the 58″ chimney breast she has is now looking at 51″ or 54″ as an alternative.
Also the benefits of the Deeper Cast back for solid fuel were explained and she was shown the difference and how logs fitted in etc.
We try to be very thourough in the advice we give as unless you want to make an expensive mistake it really is worth listening.
So she has headed off back home with our fitters telephone number and some ideas to make carboard cut out for the chimney breast to confirm sizes etc to see which fits best.
All hearth options were also explained i can honestly say if she hadnt spoke to us and just ordered online from us or any other company the fireplace would have been wrong for what she needs.
Thats what we are here for Free Advice with no sales patter or pressure we just want to offer you the Best Fireplaces at the best prices with no Ifs or Buts
Thats why shopping at Castfireplaces is so good.
