Today i have been asked if we can do made to measure Bedford Surround unwaxed and delivered to Truro Cornwall by Friday.
Now this is really to much short notice and the Customer seemed surprised when i said it would not get delievered until January they actually said well why can’t you make it Monday and deliver it Tuesday or Wednesday.
Now 1st off do they think we are sat twiddling our thumbs at the busiest time of year waiting for orders to come through and seeing as they are 302 miles way from us too even if we could have made it in time how could we possibly go down there with just one surround.
Now we do try our best to juggle things round to help our customers but this really is a step to far and they honestly did seem annoyed when i told them it could not be done.
So it just goes to show how ever hard we try we just can’t please everyone.
So if ordering a made to measure Timber Surround or Hearth please allow a couple of weeks to get it ready for you and bear this in mind when placing your order.
As i have said before if we can get it done we will just like Peter from a building company in East London who ordered a Valencia 21″ firebasket and gas insert and needed it tomorrow to fit in customers house it is now on a carrier and being delivered before 12 o’clock so they can complete the job. So as you can see we will try and make sure your fireplace items get delivered when you want them most of the time.
Tags: Bedford, Made to measure, Mantel, Pine