Today we have again come across the bad face of the internet in a fireplace online retailer this time who sent out the wrong fireplace which the customer had to return at there expense only to be told the reason they sent Highlighted was because they hadn’t got Black one in stock and cant get hold of it till May.
Now the item in question is a Black Edinburgh Combination Fireplace which is quite a popular selling fireplace and although not a stock item for us im not sure why it can not be supplied until May.
So a quick call to our fantastic suppliers and its been ordered with solid fuel kit and is on it is way to us which will arrive Wednesday next week.
Now where is the hassle in that our new customer needs it before 13th April so we are delivering it to West Sussex on the 11th.
Why companies do this im not sure it just makes you look stupid we are transparent here at Castfireplaces if we can not supply in time or can not get hold of the item you want we will tell you so, we never substitute items and always supply exactly wht you have ordered and to expect customer to pay to return item when its your fault sending out wrong one im sure will be against the law.
Anyway she is in touch with Trading Standards so i hope they sort it out for her.
It just goes to show you i have visited the website in question today and it again has lack of contact details and who and where they are etc so ALARM BELLS TIME.
So please be careful when buying anything online if the company in question does not tell you who they are where they are and you can not speak to anyone before ordering click the little cross at the top right hand of the screen and move on its bound to be a disaster
Posts Tagged ‘Cast’
Another Customer let down by a Fireplace Retailer
Thursday, April 1st, 2010Local Developer Orders Six Jubilee and Brompton Limestone Fireplaces
Saturday, February 20th, 2010Hello good evening to you all im sat again at my desk at 8.30 pm writing a few thoughts about whats going on in our little fireplace bubble.
Today has again been very busy with the first call this morning bang on 9am from Mr Barker asking if he can collect a basket today he had ordered instead of Sunday this turned out to be de ja vu an hour later as Mr Hein said exactly the same it must have been the sunny morning people wanting to get jobs done.
I must admit i was the same i set out to tidy up my front tool shed and in between answering calls and meeting people at the factory i finished it at 4pm after a run to the tip i wouldn’t mind its only an old toilet and is not that big.
Anyway that sorted i sat down with a nice cup of tea and the phone rang again so off back to the office i went, it turned out to be a local developer from Crich who is completing some new builds in Ashover and had seen my van on his way to Denby Pottery and took down website address.
He had visited our Website and chosen the Jubilee and Brompton Limestone Packages for the houses he is finishing and ordered six full gas packages after a little negotiation.
These Packages are to be delivered over the next three weeks two at a time so his fitters can fit them as they are delivered.
As we keep them in stock he was very pleased we could send the first batch out Tuesday next week so they could make a start.
Asking where he found us from he told me about going to Denby Pottery and seeing our sign written van so it just goes to proove it does work having a well sign written van people can see who we are and exactly what we do.
So another nice order placed all thanks to our Van living next to a main road and the way i park it on our drive it really does stand out you really cant miss it
Jubilee and Brompton Limestone
1st day off and im back at Fireplace Factory
Tuesday, December 22nd, 2009Well at the start of our Christmas holidays i have been to the factory this afternoon to wrap and send out a gas insert by Parcelforce to a customer in Cumbria who we bent over backwards for to get delivery to before christmas sending it on a courier who collected from us at 10pm at night just so they can have it fitted.
Now as it turns out the gas insert has a missing knob and a one of the matrix that holds the coals in place is broken too, we do not open all of our gas inserts before dispatch as i can honestly say this is only the second time this year something has been wrong with them so we trust our suppliers to check them.
Now we normally insist on having items returned to us before dispatching new replacement item (postage paid by us) as in the past we have had customers not return items when they have had their new one and this is very costly to us as they are £165 retail price.
Now for this customer we have sent replacement gas insert out as we felt it was unfair being so close to Christmas not to send gas insert as there is no way they can return and us dispatch new item in time so i really do hope the original gets sent back.
Now anyway they were not too pleased at it not being correct when the fitter had come to fit so please bear this in mind if you have a fitter booked please check over all the items so they are ready to fit when he comes, dont get me wrong damages are very rare but sometimes customers order the wrong tiles or order wrong size mantel and when the fitter is stood there all ready to fit it and its not right there is not much we can do that same day.
Anyway moan over we have sorted it out at our expense and hopefully it will arrive Christams eve and get fitted in time for the big day so back to my relaxing with family and im just starting to feel tired from yesterdays all day drinking with the Fireplace Lads.
We are running low on Lytton and Jubilee Fireplaces and Firefox 5 Stoves
Monday, December 7th, 2009Well what a mad month we are having and the gallery group the people whose range of Fireplaces and Stoves we stock are very busy too.
As always at this time of year we always seem to run short of certain items due to stock shortage us here at Castfireplaces are in a better position than most fireplace shops as we do hold large amounts of stock at our factory.
However this has not proved enough and again we have run out of Firefox 5 Stoves, we also only have 2 Lytton Highlighted fireplaces and 3 Jubilee fireplaces left till after Christmas infact the new year.
Gallery themselves also have none of these items till January so thats it really 1st come 1st served gets the last of thses items.
Im not 100% sure why they have run out im told it is down to order levels and they did not expect to move some many in the Credit crunch crisis.
Well that seems not have hit our trade too hard and as we have seen a large shift again to solid fuel stoves and fireplaces this seems to have carried on right through “Heating Season”
Last week we had hearth deliverys to replace all our sold stock and these arrived just in time as we were down to the last few in stock.
Still only two weeks to go till Party day with the Fireplace Lads looking forward to it again a full day boozing in my home town of Nottingham.
Anyway if we do run out completely of any fireplaces or stoves i will let you know and offer an alternative to the option you have chosen so fingers crossed it wont be too bad but at the rate there going we will be out of lyttons and Jubilees by the end of this week but what can i do about it they are on the way from China.
Fireplace Delivery and Show Room Update
Monday, July 13th, 2009Our new fireplace showroom has really started to take shape now all the joinery framework and boarding has been completed and it now has lights and sockets and the new stairs have been installed. The decorator is coming Thursday and expects to be done for Monday followed by carpet fitter Tuesday or Wednesday which then means we can start to install all the Featured Fireplaces we have decided on. The solid fuel option we really wanted has been abolished due to “fire risk†problems it really is just too much trouble to convince the people in charge that it’s a good idea.
Anyway enough of the moaning all the sales brochures, stone sample displays and posters have been ordered and the large display photos we have in our workshop area are being moved to the Showroom area to create an impressive focal point.
This little project seems to have consumed so much of my working days we have come to a slight stall in listing all our new Fireplace products we have photographed and new items we haven’t even listed so please bear with me on this I will be updating our Website very shortly with all the new products so keep your eye out for all these new items.
After a mad week delivering all over the country from Saltash in Cornwall to Kilmarnock in Scotland we have now cleared the backlog of orders that had built up whilst we were away on holiday so you can rest assured when you order from Cast Fireplaces it arrives in quick time and is delivered on time every time.
Thanks again to all the customers some of whom got up early so we could complete all our deliveries over the past 12 Days it seems we have done nothing since returning from holidays except load our two vans with fireplaces that have been going in all different directions at some really early hours to deliver these products to there new homes.