Today we have had two customers visit our factory only from Chesterfield which is a short drive to our factory and Showroom in Langley Mill.
They were unsure when they came as to what type of fireplace they wanted in the house but they knew the rough dimensions they wanted it to be, im quite used to this now and went through various options and styles and explained what was on offer for them.
After discarding the more modern type fireplaces they decided they wanted something more traditional for there 1960s built home and it had to be a gas fire.
After finding out they only really wanted it for decorative purposes i explained about the living flame fires, on this he asked where they were made which is quite normal as his fitter had told him only to buy a british made gas insert as you can not get spares fro the foreign fires.
This is quite true im afraid thats why all the gas fires we use are made in the UK and we can get sapres for any of these.
Not so important when the fire is brand new but a few years down the line when you require matrix sets or coals etc you do not want to be replacing fires because you can not obtain parts for it.
After i explained all this he was quite happy with the Jubilee and Brompton suite and wanted to order this, as he was a little unsure whether to choose 54″ or 51″ i told him to go home and draw both mantels on his wall to check which one would work best with his Television which is sat in the corner of the room near the fireplace.
We are never pushy with sales and our customers enjoy this when shopping with us, i want our customers to get it right as when it is fitted you will have to look at it everyday as your main focal point of the room so spend a little time taking and checking measurements and then if your happy with it we are too.
Both fireplaces would have fitted but you dont want a mantel shelf to come into view whilst watching Coronation Street and as for gas fires make sure you buy a british made one as mistakes will be costly in the future.
Posts Tagged ‘Coals’
Can we buy spares for gas fireplace
Saturday, July 24th, 2010Do we sell replacement gas fire coals
Tuesday, March 23rd, 2010I wonder if you can help me came the question just after i had finished eating my tea early this evening, we have had this gas fireplace in for nearly six years and use it daily in winter.
We have tried using the matt black coal paint which works fine but now they are really starting to look tired and need replacing.
As i listened to this story unfolding i knew exactly what they were talking about Ceramic Fibre Coals is that what you are after i asked.
Hooray came the reply you know what i mean we have tried our local shop and they don’t want to know, im suprised about this as they are an item that is easy to get hold of but some shops dont care about after service or spares.
Anyway to cut a long story short its just a standard 16″ gas taper tray from some brand ive never heard of and the coals are square in two slightly different sizes.
After a visit to the factory this afternoon and a phonecall to the customer 20 medium coals (which were very close size) are now on the re way to Newcastle (small lie its Consett but that isnt the phrase)
So when calling us here at Castfireplaces we normally can source items you think not possible so dont be afraid to ask any questions we will only laugh if its impossible