Good Evening a simple question with a simple answer
Yes we do charge for delivery of our fireplaces and stoves and this depends how much on how far away from us you are
You can check out all our current delivery prices on our Delivery Page using our postcode system
Prices start from £25 depending on location.
As for collection we keep our prices low and charge for delivery so customers who do collect from us do not pay anything towards delivery.
There is no such thing as FREE DELIVERY it is just basically built in to the price of the Fireplace or Stove you are buying, i know of one site recently who states free delivery but has infact increased all there fireplace packages by around £50 so really its not free.
Our system is the fairest online and im sure the cheapest too if you buy say a Celtic Fireplace Package from us at a price of £375 and live in Nottingham NG postcode it will cost you £25 to have it delivered.
If you collect from us it is still £375 and if you live as far away as Brighton BN postcode for instance it will cost you £50 for delivery.
No hidden gimmicks of free delivery it is simple and easy to use and those customers closest to us pay less as all our fireplaces and stoves are delivered in our own vans.
We never charge for collections and tomorrow have customers coming to collect from Sherwood, Mansfield and Shrewsbury so as you can see they have all saved money not having it delivered.
We do get asked alot if we charge for collections or the standard question are your prices the same in your shop as they are online the answer is YES and always will be YES.
We really are different to all other shops online so give us a try and save your hard earned cash for your new Fireplace and Stove and just remember FREE DELIVERY NEVER IS FREE
Posts Tagged ‘Collection’
Do you charge for Fireplace Delivery and Collection
Tuesday, September 14th, 2010Where has this week Gone at Castfireplaces
Thursday, September 2nd, 2010Well its late now on Thursday evening now i have finished for the day after a lovely 4.30am start this morning to be in Llandrindod Wells this morning at 7am for our legendary early morning delivery.
This was follwed by a quick trip to Shrewsbury and then to Litchfield on my way back.
Stuart has been off today as we are both out again this weekend and both out tomorrow again i in the North East and Stuart to Norwich,cambs etc.
If things continue like this i will be looking for another Full time Delivery van driver as i really need to spend more time in the office.
Its not that i do not enjoy driving about and meeting our customers i love it its just that im not finishing till late in the evening and its only the start of September.
So really this week has been a blur i know we are on short time with only 4 day week but it really has flown by.
What with collections and deliveries of our fireplaces and stoves im sure it has been the busiest week since the tail end of Winter.
So i will see how the next few weeks go and if it gets busier as im sure it will it looks like another van and driver will have to be added to our little company.
Im running out of family to help us out we may have to add a stranger to our ranks.
Customer coming to collect Fireplace from Plymouth
Monday, August 30th, 2010Back at work again tomorrow after a nice Bank Holiday Monday off and ive been recovering from last nights venture out to the pub.
To be honest im only just feeling ok now.
So it has been nice just relaxing the day away and we have had a few people ring us but thats self employment for you.
One of the phonecalls was from Mrs K in Plymouth who enquired as to how long it would take for a Lytton and Brompton Limestone Fireplace package for solid fuel to be delivered.
Unfortunately for her we delivered to the South West inc Plymouth on Friday and were not going that way this week.
So after explaining this she asked if it was all in stock and if she could get someone to collect it for her Tuesday as new carpets were being fitted Friday and after decorating this weekend they decided as last change of mind to have new fireplace too.
So ten minutes later she was back on the phone saying her Dad is coming sometime Tuesday morning to collect it and then have it fitted Wednesday by her builder.
So if you are looking for a fireplace we do have loads of them in stock to take away and if we cant deliver them to you quickly enough you are always welcome to come and collect from our warehouse and showroom in Langley Mill.
Tiled Fireplace Collected then Visited Derbyshire
Thursday, March 11th, 2010Im not sure what has been happening over the last couple of days but we have sold 7 tiled fireplace sets and 5 of them have been sold today via sales from our showroom and our website.
We do offer the full range of Tiled Inserts from gallery and they are all on our website but for some reason today it has gone mad on them.
Most have been sold with traditional style surrounds from the Bedford in Pine throught to the Flat Victorian Brompton Limestone.
Only 1 of these inserts was sold on its own and a Mrs Brown from Dalton in Furness who drove down today to view and collect it.
Dalton is a fair way from us but after finding out if we had the Northmoor Black in stock they decided to have an afternoon in the Derbyshire Countryside before heading off home.
As we are close to Matlock Bath and the Gateway to the Peak District quite a few of our customers tie a visit to us with day out some even go to Denby Pottery which is a mile from my house.We have even have customers visit us at Langley Mill and go to Ikea and the DH Lawrence centre at Eastwood which is close to us too.
We are lucky where we are situated with good road links and being in the centre of the Uk we have customers travel from miles to view and Collect our range of Fireplaces and Stoves.
So next time your after a fire why not pick up a map or use your satnav to find some local attraction you can visit whilst out his way and make a full day of it exploring Derbyshire and Nottinghamshire there really is so much to see not just our beautiful Fireplaces
Why do Customers choose other Fireplace Retailers
Wednesday, March 10th, 2010Today i had a phonecall at 8.30 am from a customer in Acomb York enquiring as to whether we had an Asquith Limestone mantel in stock and if they could come and collect one which luckily for them is a stock item.
To be honest we get asked regurlarly for limestone surrounds on there own as we find customer sometimes just replace the surround to give an existing fireplace a new lease of life so i enquired as to what dimensions the existing fire place was just to make sure it was suitable.
Over the years us asking our customers various things has saved a huge amount of costly mistakes or wrong ordered items etc.
So half way through i found out they had ordered a fireplace from someone known to us who is a regular bandit and name of this particular company has loads of bad reviews online and beleive it or not can only be contacted by email for faults etc.
I find this disgusting if you have a problem you want to speak to someone not email them its just very rude
It turns out the Limestone they ordered was smashed to pieces and they are refusing to supply new one as customer signed delivery notes as ok and they have no comeback on the haulage company.
After telling him what consumer rights he has he still wanted to order Limestone as he had fitter coming Thursday Morning.
As we are short staffed this week with Rhian being in Hospital for once we could not deliver it before then so he drove down and we unboxed the mantel and he took it away in his car.
Damages do happen more often than not when sending by pallet delivery Fireplaces are fragile items and need handling with care thats why we deliver all over the Uk ourselves and never entrust them to pallet delivery.
So please bear this in mind when ordering your fireplace and Stove who will it be delivered by how am i covered if its damaged and what are my rights
We offer a transparent simple service if your not happy tell us and w ewill work as hard as we can to sort it out not just say sorry its not our fault.
But anyway with our fantastic personal home delivery service we dont do damages we inspect all items prior to delivery so im confident everything will arrive in one piece and if it doesnt were here to sort it out.
Same Customers come two weeks on the trot to buy Stoves
Sunday, February 7th, 2010Today we have had the same four customers come to our Factory and Showroom in Langley mill to collect some of our fireplace products.
Last week they arrived at 12.30 to collect a Tiger Plus stove and flue pipe and today it was like deja vu exactly the same time and exactly the same products,they had only come from Sheffield and this wekk they had come in another 4×4 where the door opened wider than the one last week.
We had a quick laugh about making it a regular trip and after finding out they were Sheff Utd fans had a smile about them scoring late against Derby and Forest beating Sheff Wednesday.
They said they had researched many companies on the internet and found ours to be the cheapest and also one of the closest for them and as they could collect saving them £40 it was fantastic value for them to come and collect.
As they came with friends last week they too have decided to have the same stove and colected it today so thanks again to Mr Adams (no relation) and also to Mrs Taylor thanks again for your business we do appreciate it
All Fireplace deliverys and collections are complete
Sunday, December 20th, 2009Hooray we have managed it and delivered everything we said we would before our Christmas break, both sleighs i mean vans are now back safe and sound after snow tried to ruin our last attempt at delivery before Christmas.
I have had two people say to me they didnt think we would be arriving today with there items due to the weather and thought we would ring to cancel, in all our time here at Castfireplaces i can honestly only remember not doing two deliverys and thats when Stu was struck down a few weeks ago and i did two delivery runs and put back two deliverys to the following Sunday.
It has not been a nice drive today and we were both around two hours late getting home due to the bad weather and funnily enough the closer we got home the worse the weather was.
My last job of the day was to meet a customer at our factory who had come to collect a firefox 12 stove (the heavy one) which also happens to be our last in stock luckily for them, they had come from Chester and were surprised at how heavily it was snowing at 4pm when they came.
I enquired if they were going to drive back home but it turns out thay are stopping at her parents in Derby tonight hence the reason for collection.
So one more heave and it was loaded in his car with a 1000mm length of flue and then lock and alarm Factory and Showroom, im now back at home with a large grin on my face ready to open a bottle of Wine (Thanks TT) and sit back and relax for the 1st time in a few months knowing that our work is done for two weeks i am really so looking forward to Christmas and a nice rest.
Customers Collect Stoves and we collect Fireplace Customer
Friday, October 23rd, 2009Another very busy day here at Cast fireplaces has seen two customers collecting Firefox 5 Stoves again one from Breaston in Nottingham which is fairly local but the other customer Mr Lawson was from Street in Somerset who called in on his way back from Congleton to collect.
Both customers were amazed at the amount of stock we keep and were very happy to take the stoves away after viewing them in our showroom.
Another customer this morning we collected from Heanor to bring him to our showroom as he does not have a car and was going to walk.
I said give me 5 minutes and I will come and pick you up to save your legs and he gave me some directions where to collect him from.
On the way back in the van we were chatting about the internet and how strange it was he found us searching on google for fireplaces and was surprised to find a shop 2 miles from his house offering the Pembroke Full Polish Fireplace Package at a price that he confirmed was the cheapest online and was amazed we were so close.
Fifteen minutes later he was on his way back home after declining a lift back he had ordered his new fireplace and its being delivered on Monday for him how is that for service.
So all in all another set of happy customers and Rhian has been hard at work in the office too, I am off again tomorrow watching football and then delivering in London on Sunday so if you do ring the office this weekend the lovely Rhian will look after you. Off for a beer now I deserve it.
Early Morning call to collect Gallery Fireplaces Tiger Stove
Wednesday, September 30th, 2009I had a customer awake me at 6.30 this morning to see if he can come and collect a stove from us today at around lunchtime I know we have long opening hours but 6.30 am that’s just not right.
Anyway after my head had come round I rang him back and it turned out he worked nights and had not thought about the time and was keen to get stove fitted today, I said it was no problem and he duly arrived at our factory at 12.30 just after I had finished packing away all this mornings delivery of Fireplaces which we have every Wednesday and as normal for this time of year we had 2 box vans full of goods.
After looking at our stoves in the showroom part of our factory he chose the Tiger Multi Fuel Stove and a 1000mm length of flue pipe.
Now I did try and advise him as I do with all our customers to have the Tiger Plus as it has an improved air wash system and is a better stove but he was happy with the Tiger and away he went a happy man.
Don’t get me wrong the Tiger is a great stove and at £300 a real bargain too but for an extra £25 it makes sense to have an improved model but who I ma to judge some people prefer the Tiger Classic look without the Air wash grill at the top.
So we do answer the phone sometimes out of hours and we always answer emails when we get them but please don’t ring at 6.30 am as I am not always awake or I am out delivering and you do not want to cross Rhian at that time of the morning, we do open at 9am and will answer phone till 8pm to answer all your queries or to arrange collections and viewings just please contact us.
Today we have sold all Firefox Gallery Fireplaces Stoves and Tiger Plus
Saturday, September 26th, 2009Today is stove day Saturday we have sold every type of Firefox stove we sell and a Tiger Plus we only now need to sell the Tiger Stove to complete the full set.
This is very strange we have sold 1 of each up until 16.30 when I am sat writing this article I am not sure if this has happened before but we have been putting a lot of optimisation work into the range of stoves we offer and this has been showing results over the last few weeks.
I am really pleased we have increased our stock levels of all stoves we supply to keep up with demand this now sees us with around 40 – 50 stoves in stock at any one time which as you can imagine takes up a fair amount of room but we do double stack them to avoid us tripping over them.
Over the last few weeks we have seen a lot of people collect our stoves as they can simply be loaded in the crate into most hatchbacks and all estate cars so our customers are being canny and saving the delivery charge.
In this times of financial turmoil it makes sense to shop around for the best price and to be able to come and view and then take away sets us apart from our competitors.
We are proud of the way we operate our business and will never charge people to collect like we discovered a company doing last month so keep your money in your wallet and come and collect one of Cast Fireplaces great range of Tiger and Firefox Gallery Stoves we really do have them all in stock to view then take away along with 100s of fireplaces in stock