Mondays are always busy days in the office and I am always around to help Rhian out answering the phones and emails whenever I can.
I was sat at my desk this morning adding to our website update some new text they required when there was a knock on the door.
I answered it expecting to see our postman with a pile of letters but it was a man who had come from Wirksworth to collect a Firefox 5 Stove.
As most of you know we only do viewings by appointments only but he said he didn’t realise that and had just turned up.
This was not a problem for me as I was in and not out delivering etc so he followed me to the factory and he collected stove and paid cash.
Another happy customer who said he wanted to fit today ASAP as its dropping cold I am not sure whether they have the same weather in Wirksworth which is only a few miles from us but its been really nice here in Ripley.
So please be aware I am not always available for viewing as I’m out delivering during the week too helping Stu out as its very busy at the moment and our vans are always up and down the Motorways delivering.
This week we have delivery runs planned to Sunderland and Newcastle, Leicestershire and Norfolk and finally Wrexham and the North West then of course both vans to the South on Sunday.
Im not moaning this time of year is always busy until Christmas when we get a deserved 10 day or so break to recharge celebrate and then start all over again in Early January.
So to be sure I am here when you wish to visit us and see our great range of Gallery Fireplaces just contact me and make an appointment.
We do offer late night viewing for those people struggling to escape work just ring me to arrange.
Posts Tagged ‘Collection’
Surprise Collection Of Gallery Fireplaces Firefox 5 Stove
Monday, September 21st, 2009Do you charge to collect fireplaces and Stoves from your factory?
Tuesday, September 8th, 2009We have had two calls today to ask if collection of goods from our factory is ok and whether we charge to allow customers to collect.
On hearing this from the 1st customer I questioned him as to why he thought we might charge and he replied that he had seen a Firefox 12 Multi Fuel Stove on another website who are based in Yorkshire somewhere and when he asked them about collecting the stove they said there would be a £25 collection fee as they would have to get it sent to them instead of the customer.
I burst out laughing (which is not professional) but I couldn’t help it how strange is that charging people to collect items?
Anyway after I had composed myself I explained we keep the items in stock and collection of items is fine and we don’t charge for collection we only charge for delivery.
So he duly arrived in a little Escort van and stove was promptly loaded on to his van and away he went he even left me £5 tip for being so helpful he also told me there stove was £20 more expensive than ours but they were 30 miles closer for him to travel too but the £25 collection charge made it worthwhile having a run out to collect one from us.
So remember we don’t hide delivery charges and call it free delivery we do charge for delivery but collection from us is always free and will remain free of charge I really think they have a cheek charging customers to collect items so beware who you order your fireplace and stove from there really are some bandits out there