I have been out delivering Fireplaces this morning to Hampshire, Salisbury, London and Bedfordshire and I returned back at 2.30 pm to meet a customer at the workshop who wanted to swap some Tiles as he wasn’t sure about the colour of the tiles and wanted another set.
He came from Shepshed, which is only 25 miles from our factory, and I met him there and showed him alternatives, which he went away with another set saying how pleased he was with our service.
I saw another two customers and we had one appointment who did not appear and my builder mate who collected the stove right on time said I looked tired I replied its your fault making me work later on a Sunday. He smiled and gave me a pat on the back and said go home and get to bed (I wish I could).
So when I Got back to the office and had this email I could not believe it

Mark Adams.
Hi
I recently purchased a Firefox stove from you which was burning within 3 hours of delivery.
We are very pleased with it and more importantly we were very impressed that it arrived when you said it would and that it was delivered right to the Hearth!
Thank you for your reliability.

Jenny

Now that is from Mrs Briggs in Salisbury who we delivered the stove to this morning at 9am they even had it fitted and running before id even got to drop number 5 in Harpenden at 12.30.
They must have unpacked it and started the minute I left the house I have never had anybody reply saying they had it working before I had even got home.
Emails and comments like that always make us feel special that we have done our best and we have delivered yet again a great service word of mouth is one of our best forms of advertising and certainly the cheapest so we want you to be happy with the goods and service we offer if not please inform us and we can do something about it and we take all comments whether good or bad very seriously.