We have has a customer today drive from Carlisle which is 180 miles away from us to collect a Lytton and Brompton Limestone Package from us.
He wanted a Black lytton arched fireplace package for solid fuel use with the 51″ brompton limestone which is an item we keep in stock, when he rang last night around 8 o’clock just before we closed he couldnt believe we had the items in stock and he could collect them today (Saturday).
Anyway as i found out today he has ordered this package from his local fireplace shop and they told him it was going to be delivered monday so he had arranged his own fitter a friend of the family he said (i didn’t ask if he was HETAS registered) to fit it later this week in time to finish decorating for Christmas.
Anyway to cut a long story short and to save you from the excuses the fireplace shop gave him it turns out they can not now deliver it till 3rd week in January, now this presents some bit of a problem as he wants to get large hole filled with a nice new fireplace before the big day.
After phoning all of his local shops he switched to going online and came across us on Google whilst searching for “Gallery Limestone Fireplaces” for which he tells me we are on the 1st page (good seo) and was very pleased he could still have his fireplace and get it fitted.
He arrived around lunchtime and it was promptly loaded after being checked in has Vito Van and off he drove leaving me a bottle of Wolf Blass red wine as a thank you.
Now that really was a nice gesture it really is my job to meet customers and be as helpful as we can but when someone gives you a little present it really is nice so thanks for that i love red wine and yellow label is one of my favorites so im going to have a glass of that with my dinner this evening i cant drink the whole bottle as i normally would im delivering at 4am in the morning and need to be fresh and sober.
Posts Tagged ‘Gallery’
Customer let down by Fireplace shop drives 180 miles to collect from Us
Saturday, December 12th, 2009Firefox 5 Stoves are due to arrive tomorrow
Sunday, November 29th, 2009Hooray at last we are due to have another 12 Firefox 5 Stoves arrive on monday after having 4 delivered on Friday that we were not expecting, this allowed us to deliver two today to customers in London who were very pleased to get the stoves earlier than they and we expected.
Now we do have 12 coming into stock but we only have four left available to purchase as we have been taking pre orders of the Firefox 5 since we knew we would run short and we had presold the 12 we had allocated to us.
So these four are available and they are probably not going to be back in stock again untill early January after these have gone so if you are looking for a new multi fuel stove we do have stocks of all the others and do not expect to run out in the mad rush but you never know.
On another note it is again the last day of the month on ” Cyber Monday” and it again is time to feature some of the other items we sell on on our website that you might not be aware of its called our featured items section.
So keep your eyes out for these new posts and see what we have to offer
Firefox 5 Stove taking pre orders for December Delivery
Monday, November 16th, 2009As i told you the other day there is now a problem with the amount of Firefox 5 stoves we have in stock to be truthfull we know have none left we do have some on order with our suppliers and they are due in to stock around the first week in December between the 1st and 4th they are due to arrive.
This happened last year with this stove and we are now taking pre orders for this stove for when it arrives.
We do only have 12 of these coming to us so it really is first come first served, this system worked very well last year and we did manage to delivery over 50 stoves in 7 days all over the uk so you can rest assured as soon as we have the Firefox 5 back in stock it will be sent out straight to you.
I do know they are trying to source extra stocks of these little stoves so hopefully thing should be back to normal asap but as i am writing this we do only have 12 available to sell so please bear this in mind for delivery.
As last year it is pointless thinking im going to wait untill they come into stock as im sure they will all be sold before they arrive so click on the link in this text abd it will take you straight through to the item.
Thanks for bearing with us on this and make that 11 for sale now somebody must have read my mind and ordered one on our website whilst i was loading this blog
How weird must get them to do my lottery numbers on Wednesday
Gallery Fireplace Firefox 5 Multi Fuel Stove Shortage
Saturday, November 14th, 2009It looks like the Firefox 5 Multi Fuel stove is again going to be in short supply in the run up to Christmas we are due a small delivery at the end of November and we have sold the last one we have in stock to a customer in Lincoln on Thursday we did have over 20 in stock in the last week of October but they have now all been sold in we are awaiting them arriving from China.
We did double the amount of Stoves we have in stock but sales of the Firefox 5 have again gone mad and left our suppliers without stock too even after they had ordered extra in too after last years fiasco when we ran out of all stoves.
Luckily this year it is only the Firefox 5 upto now which is in very short supply.
We do have plenty of Firefox 8s and 12s in stocks and also have plenty of the Tiger Classic and Tiger Plus so it is not all doom and gloom on the stove front yet but the way things are going i expect to run short of all of those too before santa arrives.
So basically my advice is if you are thinking of buying a Multi Fuel Stove please bear this in mind and order as soon as you can both toget it delivered and also to ensure it can be fitted in time for Christmas too i know it sound daft but fitting dates are running short too and we only have 3rd week in December left now for all our local fits.
We are taking forward orders for the remaiing firefox 5 stoves we have coming into stock so we will again be taking forward orders on Monday when i know how many we have available.
Just to add insult to injury the price of the stoves are due to rise 1st week in December as we impliment gallery price increase across the whole range so take advantage of our pre ordering of the Firefox 5 stoves and we will honour the price at the time of order
Firefox 5 Stove Orders being Taken Monday for December
Mr Wing Adds his Edwardian Fireplace and Kingston Marble to our Gallery
Thursday, November 12th, 2009 Having supplied two fireplace orders to Mr Wing from Peterborough who i met on the last delivery early in the morning to deliver a Henley and Kingston Marble Package to i was very impressed by the Edwardain fireplace he had installed in one of his rooms.
Living in a lovely victorian house as he does both these fireplaces we have supplied him look fantastic now they are fitted.
Here below are the comments he left for our website
Dear all at Cast Fireplaces,
I would like to tell you how happy I am with the fireplaces you supplied. Excellent and friendly service both with order, delivery and advice. Both fireplaces top quality products at a very reasonable price.
I would not hesitate in recommending your company. 10/10
Andrew Wing
Peterborough
As you can see he is very happy with his fireplaces and i commented on seeing the Edwardian as i delivered the Henley that it looked really good he told me he had fitted it himself which we normally do not advise.
A few days after delivering i recieved photos of the Edwardian and also a picture of The Henley and Kingston have a look at the following pictures and see what effect can be achieved by having a fireplace installed.
Both Fireplaces we have supplied are for solid fuel use (Real Fire) and he has taken a photo of the both burning away very nicely so hope this gives you some idea of another fireplace and how it will look fitted in your home
Gallery Fireplaces Firefox 8 Multi Fuel Stove in Customer Gallery
Monday, October 19th, 2009So i said i was going to return to our customer gallery feature and show you a few of our range of Gallery Fireplaces and Stoves that previous customers of ours have fitted in their own homes.
I did a little blog about this particular stove before because when i had got home from delivering it in the morning i had on my pc an email from the Customer
Mark Adams.
Hi
I recently purchased a Firefox stove from you which was burning within 3 hours of delivery.
We are very pleased with it and more importantly we were very impressed that it arrived when you said it would and that it was delivered right to the Hearth!
Thank you for your reliability
Now that is impressive by any imagination they were enjoying a nice fire in a stove i had only just delivered before i had even arrived home also attached to the email was a picture of Firefox 8 Multifuel stove with ash in it.
I think that is quite amusing no sooner had i delivered onto the hearth in the friont room and driven off were they there unboxing it an connecting it up to use so i thought i will add this picure of this to our customer gallery to see if it gives anyone inspiration to try and beat this installation time im pretty sure it will be a hard act to follow so have a look at this Firefox 8 stove heating up Jennys house 3 hours after delivery
Cast Fireplaces are stumped over Fire Fender Question
Wednesday, September 23rd, 2009Somebody ringing me asking if we do wooden fenders has stumped me today.
A fender is an item that sits in front of the hearth as a decorative item I have seen many fancy ones in cast iron and brass and plenty of antique ones in wood.
We said we could manufacture one fro oak to match the hearth size but then she explained she wanted barley twists and it to be very ornate.
This is not the sort of job we can do so for the first time in a long while we could not help them out I pointed them in a few directions as to where they could get this made.
Collection of Stoves again today has been popular with two people collecting both Firefox 5 stoves with 500m flues. One customer was from Stoke and the other from Stone strange that there only a few miles apart and they arrived 20 minutes apart so it made me smile thinking two separate people who don’t know each other both driving down the A50 with identical stoves and flues in the back of their cars how odd.
I have been busy at the Factory this morning unloading vans full to the brim with fireplaces that we have on order. A mountain of gas inserts have arrived too so I have been there since 8.30 am this morning unloading and stacking, and loading our smaller van for trip around the East and West Midlands on local deliveries tomorrow.
Rhian has again been toiling in the office and I was given a pile of orders to arrange delivery with along with a chicken sandwich when I returned at 2.30pm.
So I am planning our Delivery Runs now for Friday and the weekend.
I am not sure where this month has gone again it is already the 23rd and we still have not got round to adding new products to our website I may have to persuade my brother who has done work for our website before to lend a hand I keep reminding him that’s what families are for
Fireplace Customer reads Article and Books late Viewing
Tuesday, September 22nd, 2009No sooner had I posted yesterdays article we had a builder from Nottingham ring us as to whether he could visit our showroom to look at the Tiger Plus Stove at 7.30 pm.
He said he had read our articles section and that we offered late viewing and if possible could he come today.
That was fine with us we had not got anything planned for a rainy Monday evening so I met him there showed him all the stoves we have in stock in our showroom worked out the heating requirements he needed and he chose the Tiger Plus and a 500mm length of flue pipe.
This was all loaded straight into his van and away he went into the night taking away brochures to show his customers what we offer.
It is always pleasing to know customers and people viewing our website read our articles section regularly as we do spend a lot of time writing blogs and articles to keep people informed of what we are doing at what we have coming up on special offer.
One such item is a new pine timber surround and Regal black arched fireplace that we have bought and will be listing at a ridiculous give away price for both solid fuel and gas use, we only have 12 sets of these in stock and we expect them to move very quickly on this never to be repeated offer so keep your eyes on the left hand column of our website and it will appear there over this weekend.
All these offers and items we want to offer at sale prices will appear in a new section on our website Clearance Corner We do have lots of items ready for this section which will offer Gallery Fireplaces at trade price so be sure to keep a look out for this new section.
I wanted to call it Credit Crunch Corner but it sounds like yoghurt so we went with clearance corner, which is what we are doing with this section.
We have huge delivery arriving tomorrow so I am off to the workshop to make even more space and stack things even higher with the forklift bye for now
Surprise Collection Of Gallery Fireplaces Firefox 5 Stove
Monday, September 21st, 2009Mondays are always busy days in the office and I am always around to help Rhian out answering the phones and emails whenever I can.
I was sat at my desk this morning adding to our website update some new text they required when there was a knock on the door.
I answered it expecting to see our postman with a pile of letters but it was a man who had come from Wirksworth to collect a Firefox 5 Stove.
As most of you know we only do viewings by appointments only but he said he didn’t realise that and had just turned up.
This was not a problem for me as I was in and not out delivering etc so he followed me to the factory and he collected stove and paid cash.
Another happy customer who said he wanted to fit today ASAP as its dropping cold I am not sure whether they have the same weather in Wirksworth which is only a few miles from us but its been really nice here in Ripley.
So please be aware I am not always available for viewing as I’m out delivering during the week too helping Stu out as its very busy at the moment and our vans are always up and down the Motorways delivering.
This week we have delivery runs planned to Sunderland and Newcastle, Leicestershire and Norfolk and finally Wrexham and the North West then of course both vans to the South on Sunday.
Im not moaning this time of year is always busy until Christmas when we get a deserved 10 day or so break to recharge celebrate and then start all over again in Early January.
So to be sure I am here when you wish to visit us and see our great range of Gallery Fireplaces just contact me and make an appointment.
We do offer late night viewing for those people struggling to escape work just ring me to arrange.
Day off watching Forest Rhian has been working Selling Fireplaces
Saturday, September 12th, 2009Hello to you all I have been off today and Rhian has been in the office answering emails and taking orders I have been to watch Forest play Sheffield Wednesday which was a 1-1 draw.
Anyway back to our little fireplace world I am convinced the world has gone Stove mad again and the amount of Solid Fuel Fireplaces we have sold this week has been crazy so much for our thinking gas sales are on the rise again this week has seen nothing but solid fuel use fireplaces with a few gas fireplace sets thrown in too.
We do have to monitor sales patterns to make sure we keep enough items in stock and are in contact with our suppliers to see which items to stock and which Fireplaces we intend to sell over the next few months.
All this forward planning we bulk order items to ensure we remain one if not the most competitive on or offline for all your gallery fireplace needs.
I am out delivering to London in the morning but I have the easy run and will be back in time for out three customer appointments we have booked in to view tomorrow we really do work 7 days a week and will arrange viewing by appointment to suit our customers please contact us to arrange viewing