Posts Tagged ‘Gas insert’

New range of Gas Fires arrive at Castfireplaces

Wednesday, September 1st, 2010

Little bit of news to tell you we have had into stock our new range of gas fires that have been made for Castfireplaces as our own brand and we have today been altering all our prices to add these to our fireplace packages.
This gas fire is a class 2 flame effect fire very similar to the Nuflame fire we already stock, also they come in a range of LPG Options which have reduced the price hugely so check these out too.
The good thing for you our customers is the fact that they are £30 cheaper and we have today been altering our package prices so they are onsale straight away.
So when you choose you fuel option so they are online now ready to order.
We will also beadding them to our combination and arched fireplaces too so we really expect them to take off and have already got some more on order.
Those customers still requiring a UK Branded Gas fire can choose the Nuflame gas fire we have as an option too.
So order away and see what you think to the Castfireplaces Our Brand of Gas Insert.


1st day off and im back at Fireplace Factory

Tuesday, December 22nd, 2009

Well at the start of our Christmas holidays i have been to the factory this afternoon to wrap and send out a gas insert by Parcelforce to a customer in Cumbria who we bent over backwards for to get delivery to before christmas sending it on a courier who collected from us at 10pm at night just so they can have it fitted.
Now as it turns out the gas insert has a missing knob and a one of the matrix that holds the coals in place is broken too, we do not open all of our gas inserts before dispatch as i can honestly say this is only the second time this year something has been wrong with them so we trust our suppliers to check them.
Now we normally insist on having items returned to us before dispatching new replacement item (postage paid by us) as in the past we have had customers not return items when they have had their new one and this is very costly to us as they are £165 retail price.
Now for this customer we have sent replacement gas insert out as we felt it was unfair being so close to Christmas not to send gas insert as there is no way they can return and us dispatch new item in time so i really do hope the original gets sent back.
Now anyway they were not too pleased at it not being correct when the fitter had come to fit so please bear this in mind if you have a fitter booked please check over all the items so they are ready to fit when he comes, dont get me wrong damages are very rare but sometimes customers order the wrong tiles or order wrong size mantel and when the fitter is stood there all ready to fit it and its not right there is not much we can do that same day.
Anyway moan over we have sorted it out at our expense and hopefully it will arrive Christams eve and get fitted in time for the big day so back to my relaxing with family and im just starting to feel tired from yesterdays all day drinking with the Fireplace Lads.


Gas Fireplaces on the rise again due to steady prices

Thursday, July 23rd, 2009

With the prices of our gas supplies remaining at a consistent level without the price hikes we have seen in recent years we are now seeing more movement again towards the use of gas inserts again. When we were suffering energy companies rising prices every 6 months it really struck fear into people using a gas fire as part of there fireplace and we saw a huge surge towards solid fuel as an alternative source in the winter however now the sales of stoves is not as mad as it was before Christmas but that is normal as the fireplace trade is exceptionally busy in the winter months.
With this return to gas sales we have increased our stock of gas hearths and gas inserts for all our fireplaces so we are sure we can have a constant supply from the manufacturers so we never run short of anything.
We do have a section on our website for Fires and Frets where you can buy these gas fires and frets as individual items if you just wish to replace your Gas Fireplace for something more modern or more realistic.
As usual we still offer all our packages for gas use so you can choose any package we offer and select the gas option and be assure it will fit the item you have ordered.
So if you do need any more help choosing a fire option please contact us we are always here to help