Today i had a phonecall at 8.30 am from a customer in Acomb York enquiring as to whether we had an Asquith Limestone mantel in stock and if they could come and collect one which luckily for them is a stock item.
To be honest we get asked regurlarly for limestone surrounds on there own as we find customer sometimes just replace the surround to give an existing fireplace a new lease of life so i enquired as to what dimensions the existing fire place was just to make sure it was suitable.
Over the years us asking our customers various things has saved a huge amount of costly mistakes or wrong ordered items etc.
So half way through i found out they had ordered a fireplace from someone known to us who is a regular bandit and name of this particular company has loads of bad reviews online and beleive it or not can only be contacted by email for faults etc.
I find this disgusting if you have a problem you want to speak to someone not email them its just very rude
It turns out the Limestone they ordered was smashed to pieces and they are refusing to supply new one as customer signed delivery notes as ok and they have no comeback on the haulage company.
After telling him what consumer rights he has he still wanted to order Limestone as he had fitter coming Thursday Morning.
As we are short staffed this week with Rhian being in Hospital for once we could not deliver it before then so he drove down and we unboxed the mantel and he took it away in his car.
Damages do happen more often than not when sending by pallet delivery Fireplaces are fragile items and need handling with care thats why we deliver all over the Uk ourselves and never entrust them to pallet delivery.
So please bear this in mind when ordering your fireplace and Stove who will it be delivered by how am i covered if its damaged and what are my rights
We offer a transparent simple service if your not happy tell us and w ewill work as hard as we can to sort it out not just say sorry its not our fault.
But anyway with our fantastic personal home delivery service we dont do damages we inspect all items prior to delivery so im confident everything will arrive in one piece and if it doesnt were here to sort it out.
Posts Tagged ‘limestone’
Why do Customers choose other Fireplace Retailers
Wednesday, March 10th, 2010General Fireplace News and Updates
Thursday, February 25th, 2010Well i managed to sort out Mr C’s order for his Black 54″ Palmerston which is now ordered and on its way to us from our fantastic suppliers after yesterdays article about a 12 week wait from another online company.
I have been to said suppliers today to collect a few items that were needed for another rush job for a customer in Solihull im delivering to in the morning after he came to our showroom yesterday he ordered a Jubilee and Brompton and a Hamilton and Brompton package
The Hamilton we didnt have in stock but i collected it today and is being delivered in the morning at 8am so they can start fitting.
We do try our best to work with our customers and if we can get it there in what sometimes is very short notice we will thats one of the reasons why we keep so much in stock we really are a fireplace Cash and Carry.
It now brings me on to website update news which has somewhat stalled the last couple of days as we just seem to have been so busy, i have approved the new dimension layout which we are going to test tomorrow on a few items and see what our customers think before rolling out to all our items and im pleased to say it will have its own tab like we first mentioned and how it was on our old website.
Im really pleased about that and for a while i dint think it would be ok but ive tried a formaty out on the Black Pembroke Fireplace Package and it works perfectly on there so all is good.
So expect this and other new items to be finished by the end of next week when im pretty sure we should have everything done.
Local Developer Orders Six Jubilee and Brompton Limestone Fireplaces
Saturday, February 20th, 2010Hello good evening to you all im sat again at my desk at 8.30 pm writing a few thoughts about whats going on in our little fireplace bubble.
Today has again been very busy with the first call this morning bang on 9am from Mr Barker asking if he can collect a basket today he had ordered instead of Sunday this turned out to be de ja vu an hour later as Mr Hein said exactly the same it must have been the sunny morning people wanting to get jobs done.
I must admit i was the same i set out to tidy up my front tool shed and in between answering calls and meeting people at the factory i finished it at 4pm after a run to the tip i wouldn’t mind its only an old toilet and is not that big.
Anyway that sorted i sat down with a nice cup of tea and the phone rang again so off back to the office i went, it turned out to be a local developer from Crich who is completing some new builds in Ashover and had seen my van on his way to Denby Pottery and took down website address.
He had visited our Website and chosen the Jubilee and Brompton Limestone Packages for the houses he is finishing and ordered six full gas packages after a little negotiation.
These Packages are to be delivered over the next three weeks two at a time so his fitters can fit them as they are delivered.
As we keep them in stock he was very pleased we could send the first batch out Tuesday next week so they could make a start.
Asking where he found us from he told me about going to Denby Pottery and seeing our sign written van so it just goes to proove it does work having a well sign written van people can see who we are and exactly what we do.
So another nice order placed all thanks to our Van living next to a main road and the way i park it on our drive it really does stand out you really cant miss it
Jubilee and Brompton Limestone
Wooden Fireplaces Section is Next
Thursday, February 18th, 2010Another busy day sat in front of the pc has seen our care products section updated along with half of the Limestone Fireplaces added too, the website is growing nicely with more sections planned to be increased over the next week.
The Wooden Fireplaces we offer are made by us and we only buy in the Malton MDF (Gallery Collection) and the Large Corbel (Jig Collection) so you can rest assured we only have the best quality to put our name to as its our reputation that goes with these mantels.
So we have around another 20 wooden packages to go onto our site tomorrow which will give us one fo the largest ranges available on or offline.
As you would expect from Cast Fireplaces we do keep all these items in stock so they can be delivered or collected with great speed to ensure our customers get the best service too.
The other ranges we are ready to offer are a selection of JIG Fireplaces and a huge range of buckets companion sets and fire guards.
Our Firebasket section is due to be done with all the new gallery baskets and firebasket suites also ready to be listed so as you can see we are aiming to have the most comprehensive range of Fireplace related products online.
Please remember we dont sell Bathrooms, Furniture or Doors so you can rest assured we only concentrate on one thing supplying the Best Fireplaces at the Best Prices
Modern Fireplace Suites Materials Explained
Saturday, January 30th, 2010This is a quick guide to the materials we use in the manufacture of the modern Fireplace suites we sell from the Gallery Range
PORTUGUESE LIMESTONE
This is natural stone, cut straight from the earth. The stone is sedimentary limestone formed over 50 million years ago. The characteristic darker veins on the light background intermingled with fossils of plants and animal life all add to the beauty and individuality of this great material. To find ‘blooms’, lighter and darker veins, ’whisps’ of fossilized fern leaves and other unique features are not considered as defects but are part of the experience of owning a Portuguese Limestone suite. All the suites shown in this brochure can be purchased, made from PORTUGUESE LIMESTONE and come complete with matching hearth and three-piece back panel
MICROMARBLE MOCHA BEIGE – MARFIL & PERLA
An engineered stone, manufactured from crushed marble and specially developed resins, is used to make the suites shown in this brochure. The Clifton, The Durrington 42 and The Cranbourne are supplied with a three-piece back panel whilst the remainder can be supplied with single piece back panels. Each suite is sold with its matching hearth.
JURA-STONE COTSWOLD - CHILTERN – PERLA
Another natural product, marble, is used in the construction of these suites. JURA STONE is made from aesthetically unappealing sheets of solid marble and then coated with one of two great finishes. These finishes are the smooth Cotswold and the slightly textured Chiltern. Both finishes give a consistent appearance of stone. The Clifton, The Durrington 42 and The Cranbourne are supplied with a three-piece back panel whilst the remainder can be supplied with single piece or three-piece back panels. Each suite is sold with its matching hearth.
Customer let down by Fireplace shop drives 180 miles to collect from Us
Saturday, December 12th, 2009We have has a customer today drive from Carlisle which is 180 miles away from us to collect a Lytton and Brompton Limestone Package from us.
He wanted a Black lytton arched fireplace package for solid fuel use with the 51″ brompton limestone which is an item we keep in stock, when he rang last night around 8 o’clock just before we closed he couldnt believe we had the items in stock and he could collect them today (Saturday).
Anyway as i found out today he has ordered this package from his local fireplace shop and they told him it was going to be delivered monday so he had arranged his own fitter a friend of the family he said (i didn’t ask if he was HETAS registered) to fit it later this week in time to finish decorating for Christmas.
Anyway to cut a long story short and to save you from the excuses the fireplace shop gave him it turns out they can not now deliver it till 3rd week in January, now this presents some bit of a problem as he wants to get large hole filled with a nice new fireplace before the big day.
After phoning all of his local shops he switched to going online and came across us on Google whilst searching for “Gallery Limestone Fireplaces” for which he tells me we are on the 1st page (good seo) and was very pleased he could still have his fireplace and get it fitted.
He arrived around lunchtime and it was promptly loaded after being checked in has Vito Van and off he drove leaving me a bottle of Wolf Blass red wine as a thank you.
Now that really was a nice gesture it really is my job to meet customers and be as helpful as we can but when someone gives you a little present it really is nice so thanks for that i love red wine and yellow label is one of my favorites so im going to have a glass of that with my dinner this evening i cant drink the whole bottle as i normally would im delivering at 4am in the morning and need to be fresh and sober.
Durrington Gallery Fireplaces Suite Modern Featured Item
Friday, December 4th, 2009The Durrington Modern Fireplace Suite is a fantastically versatile fireplace suite and comes in a variety of finishes
Portuguse Limestone (100% solid limestone)
Mocha Beige (micro marble)
Chiltern (coated marble)
These finishes have been expalined before and exactly what they are so im not going to bore you and repeat myself.
The Durrington is available in two sizes with the widths of
42″ Shelf and Hearth
48″ Shelf and Hearth
The suite comes compete with a panel and hearth to match in your chosen material and can also be used without the panel too so you can use it as a simple surround and hearth to sit a stove on as seen in the photos below with the Firefox 5 Gas Stove and reeded fire chamber.
It can also be used with the panel to fit an electric, gas or convector fire in and comes with the industry standard 22″ x 16″ opening so will fit most fires on the market.
So with this Durrington Fireplace Suite the choices are endless and it can be used with so many different options from a simple surround and hearth to a fully working convector fireplace package with H/E output fire there really is a durrington fireplace suite to fit any chiney breast or flat wall if using for electric use.
We do have this fireplace on show at our factory showroom for anyone wishing to view before purchase
Regal And Brompton Limestone Fireplace Package
Tuesday, December 1st, 2009This months featured limestone fireplace is the Regal and Brompton Limestone Package this particular arched insert is one of the smaller inserts we do which is suitable for using in a limestone or timber mantel of smaller sizes to suit the chimney breasts where either they are smaller than average or in aroom where space is tight.
The Regal arch is actually one of our most decorative arched inserts and is only available in the Highlighted finish as shown so it really brings the decorative features in the band to life,it alsohas a smaller cast iron back so the chmaber size in your chimney breast does not ahve to be so large.
It can be used for Solid fuel gas and electric use and is available as a fireplace package in all options.
The Brompton surround we sell with this package is available in a 51″ shelf width only as this is the Surround which is most suitable for this particular arched insert. All made form 100% solid agean limestone i amsure you will agree that this makes a fantastic looking victorian styled fireplace that is suitable for chimney breasts of around 52″ and above.
If this is still to large have a look at the Henlow or Ripley Limestone mantel which is available with a shelf width of 48″ which is ideal for even the smallest chimney breast wanting a limestone feature fireplace.
Do i have to have specialist Fireplace Fitter for Electric Use
Sunday, November 15th, 2009When i returned from London today after delivering all our fireplaces and stoves the 1st call i took when back in the office asked me if they had to have specialist fitter to fit a limestone fireplace for electric use.
Now there are no rules governing the fitting of an electric insert as they all come prewired and have a 13 amp plug on them to plug straight into a socket so with that it mind the answer is No
You can fit this fireplace yourself as you are not likely to be gassed by any toxic fumes form solid fuel or gas use as the electric fire does not need a flue and these are the reasons we never recommend DIY jobs for solid fuel or gas.
So in reality it is ok to fit this type of fireplace fo electirc use but to ensure a good job you must be competent at diy or we would still recommend having it installed by a proper fireplace fitter and be prepared to haggle on the fitting price as they do not have to commision and conduct spillage tests on this item or test the rest of your system and also there is no certificate to produce so it should be cheaper than insattling for gas or solid fuel if fitting electric yourself gives us a ring we can help you out