As with all internet shopping it is sometimes difficult to get the real feel and texture for a product and a lot of people do like to touch and feel before purchase.
Thats the main reason we have a showroom at our Factory in Langley Mill where we invite everyone to view our products before purchase.
I also understand some of our customers have seen the very same fireplaces in a local showroom and viewed them there before searching online and already know exactly what they want.
Even though all our images are of a good standard we do also offer samples of all our Stone Surrounds including Limestone in both Agean and Portuguese.
The full range of Jura-Stone and carrara marble are also available and we do offer timber samples too from the range of wooden mantels we manufacture.
These include Oak in both natural and oiled finish and the Pine we sell in unwaxed and our antique hand waxed finish.
To top this all off Slate, Granite and Tiled hearth samples are also available so you can order any of these free of charge and we will post them out to you so you can see and feel exactly what your new fireplace is made of if you decide not to visit our showroom.
So anybody wanting a sample please contact us with your details and we will wrap and send off to you to help you decide on your fireplace choice.
Yet again this is all part of the unique shopping service you get here at Castfireplaces thats why we are the number one place online to order your fireplace
Posts Tagged ‘limestone’
Limestone Sample for your Fireplaces Required
Thursday, May 13th, 2010Granite Panel And Hearths Sets from Castfireplaces
Thursday, May 6th, 2010Here at Castfireplaces we offer a good range of Granite panels and hearth sets which are listed in our Modern Packages section under Granite.
What we offer here is a range of fireplace surrounds all with a granite panel and hearth set offered in various sizes and different materials from Wood to Limestone and even our Longford Jura-stone mantel.
Each package has the option of being chosen on its own with the surround and then to compliment it we offer a range of electric and gas fireplaces and also with the option of solid fuel.
All the Granite we supply is Grade A Aboslute Black which is the finest granite you can buy, it is smooth shiny polished finish and comes with a 22″ x 16″ standard cut out so will accept any gas or electric fireplace from the gallery range or any other fire you have seen.
This range we have offers you the largest choice on the internet for panel and hearth sets and is very popular due to the easy choice options.
Most places sell them as packages and do not offer you the option of changing fire but again with our new website choice and ease of use is king.
So if you are looking for a new granite fireplace and wish to view our range just head over too our Granite Modern Fireplaces Section and browse the range we do.
If we do not have your perfect fireplace listed just contact us and we can get you a package price for it.
Can you Alter Brompton Agean Limestone Mantel
Friday, April 16th, 2010We supply the Brompton Agean Limestone Fireplace Mantel from the gallery range in various sizes including a 54″ mantel that has been done by our suppliers in the same material which is agean limestone.
So we already have a better size choice than most other websites and offer these on our website.
Anyway today a customer has asked us whether we can have one custome made to a particular size with a non standard opening.
Now as we do not manufacture the limestone ourselves (unlike timber mantels) there is not much we can do to alter them.
We can reduce shelf widths and reduce header sizes to alter the width of the opening is no problem but to make the opening height smaller is a step too far im afraid for us.
With the range we offer we normally find that something can normally be sorted out but to reduce the height opening to 30″ is something we would not attempt to do.
So after explaining this to the customer how difficult it was they have decided to buy the Brompton Limestone Mantel in a 54″ size and have it altered by a stone mason they know.
I explained it wasn’t that simple but after calling back they said he was more than happy to attempt it for them.
So for the 1st time in a while we have failed to find a solution for the customer but they are sure they can get it done so i really hope it all works out for them and they get exactly what they need
Why do Customers choose other Fireplace Retailers
Wednesday, March 10th, 2010Today i had a phonecall at 8.30 am from a customer in Acomb York enquiring as to whether we had an Asquith Limestone mantel in stock and if they could come and collect one which luckily for them is a stock item.
To be honest we get asked regurlarly for limestone surrounds on there own as we find customer sometimes just replace the surround to give an existing fireplace a new lease of life so i enquired as to what dimensions the existing fire place was just to make sure it was suitable.
Over the years us asking our customers various things has saved a huge amount of costly mistakes or wrong ordered items etc.
So half way through i found out they had ordered a fireplace from someone known to us who is a regular bandit and name of this particular company has loads of bad reviews online and beleive it or not can only be contacted by email for faults etc.
I find this disgusting if you have a problem you want to speak to someone not email them its just very rude
It turns out the Limestone they ordered was smashed to pieces and they are refusing to supply new one as customer signed delivery notes as ok and they have no comeback on the haulage company.
After telling him what consumer rights he has he still wanted to order Limestone as he had fitter coming Thursday Morning.
As we are short staffed this week with Rhian being in Hospital for once we could not deliver it before then so he drove down and we unboxed the mantel and he took it away in his car.
Damages do happen more often than not when sending by pallet delivery Fireplaces are fragile items and need handling with care thats why we deliver all over the Uk ourselves and never entrust them to pallet delivery.
So please bear this in mind when ordering your fireplace and Stove who will it be delivered by how am i covered if its damaged and what are my rights
We offer a transparent simple service if your not happy tell us and w ewill work as hard as we can to sort it out not just say sorry its not our fault.
But anyway with our fantastic personal home delivery service we dont do damages we inspect all items prior to delivery so im confident everything will arrive in one piece and if it doesnt were here to sort it out.
General Fireplace News and Updates
Thursday, February 25th, 2010Well i managed to sort out Mr C’s order for his Black 54″ Palmerston which is now ordered and on its way to us from our fantastic suppliers after yesterdays article about a 12 week wait from another online company.
I have been to said suppliers today to collect a few items that were needed for another rush job for a customer in Solihull im delivering to in the morning after he came to our showroom yesterday he ordered a Jubilee and Brompton and a Hamilton and Brompton package
The Hamilton we didnt have in stock but i collected it today and is being delivered in the morning at 8am so they can start fitting.
We do try our best to work with our customers and if we can get it there in what sometimes is very short notice we will thats one of the reasons why we keep so much in stock we really are a fireplace Cash and Carry.
It now brings me on to website update news which has somewhat stalled the last couple of days as we just seem to have been so busy, i have approved the new dimension layout which we are going to test tomorrow on a few items and see what our customers think before rolling out to all our items and im pleased to say it will have its own tab like we first mentioned and how it was on our old website.
Im really pleased about that and for a while i dint think it would be ok but ive tried a formaty out on the Black Pembroke Fireplace Package and it works perfectly on there so all is good.
So expect this and other new items to be finished by the end of next week when im pretty sure we should have everything done.
Local Developer Orders Six Jubilee and Brompton Limestone Fireplaces
Saturday, February 20th, 2010Hello good evening to you all im sat again at my desk at 8.30 pm writing a few thoughts about whats going on in our little fireplace bubble.
Today has again been very busy with the first call this morning bang on 9am from Mr Barker asking if he can collect a basket today he had ordered instead of Sunday this turned out to be de ja vu an hour later as Mr Hein said exactly the same it must have been the sunny morning people wanting to get jobs done.
I must admit i was the same i set out to tidy up my front tool shed and in between answering calls and meeting people at the factory i finished it at 4pm after a run to the tip i wouldn’t mind its only an old toilet and is not that big.
Anyway that sorted i sat down with a nice cup of tea and the phone rang again so off back to the office i went, it turned out to be a local developer from Crich who is completing some new builds in Ashover and had seen my van on his way to Denby Pottery and took down website address.
He had visited our Website and chosen the Jubilee and Brompton Limestone Packages for the houses he is finishing and ordered six full gas packages after a little negotiation.
These Packages are to be delivered over the next three weeks two at a time so his fitters can fit them as they are delivered.
As we keep them in stock he was very pleased we could send the first batch out Tuesday next week so they could make a start.
Asking where he found us from he told me about going to Denby Pottery and seeing our sign written van so it just goes to proove it does work having a well sign written van people can see who we are and exactly what we do.
So another nice order placed all thanks to our Van living next to a main road and the way i park it on our drive it really does stand out you really cant miss it
Jubilee and Brompton Limestone
Wooden Fireplaces Section is Next
Thursday, February 18th, 2010Another busy day sat in front of the pc has seen our care products section updated along with half of the Limestone Fireplaces added too, the website is growing nicely with more sections planned to be increased over the next week.
The Wooden Fireplaces we offer are made by us and we only buy in the Malton MDF (Gallery Collection) and the Large Corbel (Jig Collection) so you can rest assured we only have the best quality to put our name to as its our reputation that goes with these mantels.
So we have around another 20 wooden packages to go onto our site tomorrow which will give us one fo the largest ranges available on or offline.
As you would expect from Cast Fireplaces we do keep all these items in stock so they can be delivered or collected with great speed to ensure our customers get the best service too.
The other ranges we are ready to offer are a selection of JIG Fireplaces and a huge range of buckets companion sets and fire guards.
Our Firebasket section is due to be done with all the new gallery baskets and firebasket suites also ready to be listed so as you can see we are aiming to have the most comprehensive range of Fireplace related products online.
Please remember we dont sell Bathrooms, Furniture or Doors so you can rest assured we only concentrate on one thing supplying the Best Fireplaces at the Best Prices
Modern Fireplace Suites Materials Explained
Saturday, January 30th, 2010This is a quick guide to the materials we use in the manufacture of the modern Fireplace suites we sell from the Gallery Range
PORTUGUESE LIMESTONE
This is natural stone, cut straight from the earth. The stone is sedimentary limestone formed over 50 million years ago. The characteristic darker veins on the light background intermingled with fossils of plants and animal life all add to the beauty and individuality of this great material. To find ‘blooms’, lighter and darker veins, ’whisps’ of fossilized fern leaves and other unique features are not considered as defects but are part of the experience of owning a Portuguese Limestone suite. All the suites shown in this brochure can be purchased, made from PORTUGUESE LIMESTONE and come complete with matching hearth and three-piece back panel
MICROMARBLE MOCHA BEIGE – MARFIL & PERLA
An engineered stone, manufactured from crushed marble and specially developed resins, is used to make the suites shown in this brochure. The Clifton, The Durrington 42 and The Cranbourne are supplied with a three-piece back panel whilst the remainder can be supplied with single piece back panels. Each suite is sold with its matching hearth.
JURA-STONE COTSWOLD - CHILTERN – PERLA
Another natural product, marble, is used in the construction of these suites. JURA STONE is made from aesthetically unappealing sheets of solid marble and then coated with one of two great finishes. These finishes are the smooth Cotswold and the slightly textured Chiltern. Both finishes give a consistent appearance of stone. The Clifton, The Durrington 42 and The Cranbourne are supplied with a three-piece back panel whilst the remainder can be supplied with single piece or three-piece back panels. Each suite is sold with its matching hearth.
Customer let down by Fireplace shop drives 180 miles to collect from Us
Saturday, December 12th, 2009We have has a customer today drive from Carlisle which is 180 miles away from us to collect a Lytton and Brompton Limestone Package from us.
He wanted a Black lytton arched fireplace package for solid fuel use with the 51″ brompton limestone which is an item we keep in stock, when he rang last night around 8 o’clock just before we closed he couldnt believe we had the items in stock and he could collect them today (Saturday).
Anyway as i found out today he has ordered this package from his local fireplace shop and they told him it was going to be delivered monday so he had arranged his own fitter a friend of the family he said (i didn’t ask if he was HETAS registered) to fit it later this week in time to finish decorating for Christmas.
Anyway to cut a long story short and to save you from the excuses the fireplace shop gave him it turns out they can not now deliver it till 3rd week in January, now this presents some bit of a problem as he wants to get large hole filled with a nice new fireplace before the big day.
After phoning all of his local shops he switched to going online and came across us on Google whilst searching for “Gallery Limestone Fireplaces” for which he tells me we are on the 1st page (good seo) and was very pleased he could still have his fireplace and get it fitted.
He arrived around lunchtime and it was promptly loaded after being checked in has Vito Van and off he drove leaving me a bottle of Wolf Blass red wine as a thank you.
Now that really was a nice gesture it really is my job to meet customers and be as helpful as we can but when someone gives you a little present it really is nice so thanks for that i love red wine and yellow label is one of my favorites so im going to have a glass of that with my dinner this evening i cant drink the whole bottle as i normally would im delivering at 4am in the morning and need to be fresh and sober.