Well i managed to sort out Mr C’s order for his Black 54″ Palmerston which is now ordered and on its way to us from our fantastic suppliers after yesterdays article about a 12 week wait from another online company.
I have been to said suppliers today to collect a few items that were needed for another rush job for a customer in Solihull im delivering to in the morning after he came to our showroom yesterday he ordered a Jubilee and Brompton and a Hamilton and Brompton package
The Hamilton we didnt have in stock but i collected it today and is being delivered in the morning at 8am so they can start fitting.
We do try our best to work with our customers and if we can get it there in what sometimes is very short notice we will thats one of the reasons why we keep so much in stock we really are a fireplace Cash and Carry.
It now brings me on to website update news which has somewhat stalled the last couple of days as we just seem to have been so busy, i have approved the new dimension layout which we are going to test tomorrow on a few items and see what our customers think before rolling out to all our items and im pleased to say it will have its own tab like we first mentioned and how it was on our old website.
Im really pleased about that and for a while i dint think it would be ok but ive tried a formaty out on the Black Pembroke Fireplace Package and it works perfectly on there so all is good.
So expect this and other new items to be finished by the end of next week when im pretty sure we should have everything done.
Posts Tagged ‘Palmerston’
General Fireplace News and Updates
Thursday, February 25th, 2010Can you get me a Black Palmerston Mantel
Wednesday, February 24th, 2010Early this evening at 6.30 pm we had a call from a Mr C in Herefordshire asking if we have a 54″ Black Palmerston cast iron surround in stock and when is the earliest we can deliver.
This is not a stock item for us as they weigh a ton and are quite fragile being a full cast iron surround so we order them in when ordered from our website.
As our suppliers close at 5pm i can not find out until the morning if we can get one in time for next Fridays Devon, Gloucs and South West run,after enquiring with him whether he was in a rush he told me he had ordered one form another company at the Start of December and they still had not delivered it.
I told him it would have come from China quicker than that and he laughed and i now we have had some of them in the last few weeks and are not aware as to if they are short in supply or out of stock.
If i were the said D***** Fireplace company i would be ashamed of myself not being able to turn around an item within nearly 12 weeks its disgusting service and the type of cowboy antics that give online retailers a bad name.
So hopefully i will be able to get hold of the item and deliver next week he certainly seemed happy that we are going to ring him in the morning and let him know either way he obviously has had no customer service from them either.
Well thats what makes us different here at Cast Fireplaces we care about the service we offer and customers are valued when shopping with us so why would you shop anywhere that does not offer this.
Coronet and Palmerston is Septembers best selling Cast Iron Fireplace
Monday, October 5th, 2009So the next Category we feature is the best selling Cast iron Fireplace of the month this month it is a draw between the Black Pembroke and the Full Polished Pembroke both of which we have featured before so we are going to feature the third best seller which is the Coronet and Palmerston I really like this package and its perfect for fireplaces that need to be larger than a standard cast iron combination fireplace to make more of a feature.
The Palmerston 48” in Full Polish finish looks at home best with a smaller arch such as the coronet and the feature of the matt black insert with the Full polish of the surround really sets it off.
We have sold both solid fuel and gas versions of this package this month and this package is featured on display in our showroom and we have sold two from this display when customers had originally come to view an alternative fireplace.
Gallery have decided to discontinue the black version of the 48” Palmerston mantel but the 48” full polish version will still continue to be sold by us here at Castfireplaces so take a look at the picture below and order yourself Septembers 3rd best selling Cast Iron Fireplace
