Hello Mark
Thank you for your prompt delivery of my replacement firebrick. I didn’t think I would receive it until next week.
Thank you
Michelle Thompson Great Yarmouth 27/08/10
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Replacement Cast Iron Firebrick
Posts Tagged ‘Replacement’
Replacement Firebrick Delivered Great Yarmouth
Friday, August 27th, 2010How do i replace bulb in Electric Fireplace
Saturday, July 10th, 2010A small problem that is simply solved and this little problem has oocured in one of our electric inserts that was supplied over 2 years ago now thats not bad lifespan for a simple bulb.
Anyway the electric inserts we supply with our gallery cast iron fireplaces all sit behind the bars and ashpan covers and the controls are accesed behind the removable aspan cover at the base of your fireplace.
It has 3 settings Effect only and Heat 1 and 2 settings, most of our customers tend to use the effect only and sitting in a darkened room at night with it glowiing away is quite effective as the the spinner above it creates flickering look.
Now when the bulb goes it is not a sealed unit but is a little tricky to replace as it all needs to be removed.
All the coals thats surround the unit have to be removed and as its real coal you may wish to put some paper down.
Once the coal has been removed just lift the unit out and at the back you will see where the red bulb goes it is a standard fitting and is just simply swapped over.
After fitting new bulb just briefly switch effect on to make sure it works if all is good replace unit back into the fireplace and then recover with all the coal to make it look like a real fire.
If in any doubt please ring us or consult a fireplace fitter.
Fireplace not backfilled this is what happens
Friday, June 25th, 2010So when using a fireplace for solid fuel use we have stated many time before that it needs to be backfilled to stop any damage to the cast iron back.
I know some of you are now saying what is back filling and how do i do it.
Any profesional fireplace fitter would have done this already for you and you will not need to worry about it, for those that have fitted it themselves or had DIY Dan the I can do anything man you may need to pay a little attention.
Backfilling is filling the inside chamber of the chimney breast so that it is packed full and very tight with no air pockets with vermiculite or small pieces of rubble.
This is an essential part of fitting a fireplace and for all open back fireplaces it must also be sloped so soot falls into the fireplace opening its a little harder with fireplaces with damper flaps as these still have to operate backwards and forwards.
So if you have not backfilled correctly or have air pockets there you can expect over time to have some damage to your cast iron back and hopefully just the Replacement Firebrick like in this photo supplied by one of our customers.
Luckily its not the end of the world we do supply replacement bricks for our fireplaces as they will will warp and crack over time but not wihin 8 months like the one shown below.
So check your fireplace is fitted correctly to avoid any damage to the working parts of it.
Can you send my Fireplace back to Gallery for me
Saturday, April 3rd, 2010Is it me or have i missed Aprils fools day and am i stuck in a groundhog day type nightmare.
Today my whole thought of people has been changed some folk really are a little weird and heres why.
Saturday morning just sat relaxing watching tv with my son when the goes in the office if i had known what i know now i wish i had ignored it.
Mr C from St Helens is asking to speak to returns department and i ask how i can help him he then goes on to explain he has taken delivery of a fireplace 4 weeks ago and has unwrapped the item and the top right hand lug is broken on the Edinburgh fireplace.
I apologise for this wondering how that has happened as we do very rarely have damages i ask him for invoice number and he then tells me oh we didn’t buy it from you.
MMMMMmmm now what has this really got to do with me then i ask and he then says the company he had it from will not exchange it as he signed the pallet note unchecked and has left it past the time to check for damages etc and they will not accept liability.
So he google searched “Gallery Fireplaces” and came across us and thought he would see if we could return it to the manufacturer and sort him out a replacement.
Now in my thinking its not really my problem seeing as we didnt supply it or deliver it or have anything to do with his order.
Yes we all buy the same fireplaces from the same source but im not sure where his logic is in thinking we could help.
I told him to contact the people he bought it from asking for there help in to what they could do for him and he then said i wasn’t being very helpful.
Well what can you say to that ive told him its not my fault and we have nothing to do with the company he bought it from and he then says but its a Gallery Fireplace and you stock them so why cant you replace it.
Because you didn’t purchase it from us was my reply.
Now by this time im getting fed up of the same answer coming back and decide to be a little firm with him
1 You have not bought it from us
2 We are not associated with the Company you bought it from
3 Is This a wind up
Out of the blue he says ok ill try someone else then i just keep quiet and say goodbye so everyone who is listed in Google for Gallery Fireplaces may have had a call from this madman ive noted his number incase he calls back im sure he will get the Answer machine
Customer damages tiled fireplace hearth whilst fitting
Wednesday, March 17th, 2010There is nothing worse and a you get a real sinking feeling when you damage something whilst putting it together ive done it with an american fridge trying to squeeze it through a narrow doorway and i know how frustrating it is.
Well today we have had a customer ring us to see if they can buy a single fireplace tile for a 54″ x 18″ ebony black hearth they were fitting they went to get the spirit level to check all was level and crash it came down on one of the tiles knocoking a ten pence piece size whole out of it.
Luckily it is the front tiles with a single rolled edge on it so they could continue fitting the fireplace and surround so the day hasnt been wasted.
It is no problem to supply spare tiles so its now on its way by 24 hour parcelforce to Haverfordwest. The damaged one has been removed and the new one is supplied with some matching black grout so it will be an invisible repair once done.
Its not dififcult to do just use some tile adhesive to bond it to the clean area press into place and allow to dry then grout up using plastic spreader and remove all excess then wash down after that has dried too.
Sometimes the corner tiles do work loose in the wrapping too so most fireplace fitters are quite used to tacking these back on so dont despair if you do damage a tile there only £2.50 each so its not exactly going to break the bank.
It could have been alot worse it could have been a granite hearth but there alot tougher i know ive dropped the poker on mine at home and fearing the worst checked the hearth and there wasnt even a scatch.
So another happy relieved customer whose not going to get grief from his wife this evening as i bet the fireplace is fitted and in the morning the hearth will be as good as new.