5.30 AM this morning i was on the Road from Ripley in Derbyshire to Pudsey in Leeds for one of our legendary early morning delivery calls with a Firefox 5 Stove for a Customer who had ordered the day before asking if we could deliver very quickly as he needs to get it fitted this week.
As luck would have it we were going to Bridlington, Hull, Saltfleet, Wragby and Nottingham today so i told him the only way we could do it would be 7 AM Delivery which suited him fine as he was off to work at 8 so i dueley arrived early at 6.50 and unloaded it and then dissapeared into the thick Fog on my way to Bridlington.
On the way there i was thinking to myself how unique our delivery service is with its early morning calls, 1 hour timed delivery slots,weekend delivery to London and the South just to mention a few of the main points.
We do put a huge amount of effort into our delivery service making it the best to be found anywhere with all our products no matter how big taken into your home (not dumped outside or doorstep delivery) it really is unusual to find this level of service.
This i am sure is one of the main reasons and of course our prices is why many people order with Cast Fireplaces i can not think of any other company on or offline who comes anywhere near our service.
Yes it plays havoc with all our home lives especially the Sunday run which is not nice week in week out when others are out enjoying themselves on Saturdays but thats the service we have chosen to offer and we intend to continue with it.
So if you want to order a fireplace or Stove from a online company who offers better than High Street Service look no further than us here at Cast fireplaces
Posts Tagged ‘Service’
We offer the Best Fireplace Delivery On or Offline
Tuesday, January 19th, 2010Fireplace Delivery service still running even in Bad Weather
Sunday, January 10th, 2010Well everyone knows how cold and how much snow we have had recently and we did delay a few deliverys last week but today we have been to london and around M25 area with a load of Fireplaces and Stoves we had to deliver we set of a little later to allow the roads to clear if there was any snow and we arrived at our 1st drop in South east London at 9am (normally 8am) right on time.
The forecast today was for light snow so i was sure we could make it round before the Weather interefered with our plans.
Deliverys followed in Sw London,Guildford,Aldershot,Bourne End,Hoddesden and finally Cople before returning back to base all in one piece it did snow whilst we were out but nothing really settled so we now have another 7 happy customers with their Fireplaces and Stoves delivered and two have rung me to say thankyou for a wonderful service and they couldn’t believe we had delivered when snow was again forecast.
To be honest we have so much to do it would have caused us a few problems delaying this run as we have two full vans for next week already so it was a little calculated gamble that paid off.
Again this week we are out in South Wales, The North West and the North East there seems to be no end to the mad rush which has started again after Christmas after a very busy few months.
Hey im not moaning it just goes to show here at Castfireplaces we must be doing something right and offering a better service than all the rest.
So if you wish to order a Fireplace or Stove from the best company with the best service look no further than Cast and Pine Direct.
Fireplace delivery from hell upstairs on top floor
Thursday, September 17th, 2009Today I have had the delivery from hell to do normally we do not struggle with deliveries and we always say we can take the fireplace into any room of your choice and wherever you want it.
Well today I have been to Preston and Liverpool delivering and came to my 3rd drop of the morning to be told its going up stairs my heart sank when I heard it was the top floor looking up at these beautiful Victorian terrace houses.
Not one to be mardy I grabbed the cast iron and marched up 48 stairs yes I counted them on the fourth time up just to remind me what hard work it was and continued with the rest of the fireplace bits inc the granite hearth.
The highlight of this trip was carrying a Kingston Marble surround that I had unboxed on the pavement also upstairs too by the time I had finished I was pouring with sweat and my legs felt like jelly. Now I would say I am quite strong but this nearly killed me and Mrs Hanley even brought me an orange drink, which was very welcome.
So as you can see we do deliver the fireplace anywhere you want it but please inform us if it is upstairs so we can add extra time onto our route for unloading we do not charge extra for this fantastic delivery service of ours so why would you shop anywhere else no body else offers this service and would be surprised if anybody else was mad enough thank god the delivery in Huyton after that went into his garage im not joking I was still shaking when I arrived there and delivered yet another stone fireplace. Really must ring gallery to see if they can make them out of paper mache it would be far easier for us here.
Ooh forgot to say thanks again to Mrs Hanley for my £10 tip I am out to dinner tonight with my wife and will have nice bottle of wine with it then ill forget all about the steps.
How are you so accurate with fireplace delivery time
Friday, August 21st, 2009Good Morning I am sat at my desk this morning just organizing and ringing customers with the delivery times for Sunday for their new Fireplaces and two of them have said to me how do we get our times so accurate. The answer is simple we plan all our routes by Sat Nav with intelligent route information.
The system we use and have done for a few years now, means we can give customers a 1 hour timed window for all the deliveries. I know our customers appreciate this so they don’t have to wait around all day waiting for something to arrive and the fact when we do arrive we bring it all into the house for you is also welcomed.
We at Cast Fireplaces take our Delivery Service very seriously as for most of our customers it’s the only face to face meeting with our company you will have.
All our drivers have Polo Shirts and Fleeces with our company name on so you know who they are and so do other people when they deliver your new fires. I am sure you will find them very polite and very helpful and they will take the fireplaces in to your home and put them wherever you want them.
I also deliver quite regularly when we are busy so I am often found in the van on some motorway up and down the country delivering as we really do have a hands on approach to our family business I really enjoy meeting our customers and offering advice when I arrive so don’t be afraid to ask any advice from us we are always here to help.
Only last week Stuart was to be found assembling a stove for a man who was not having it fitted for two weeks and didn’t want to look at the box. We don’t normally offer this service but we do aim to please and the man couldn’t move it on his own so he helped him assemble it and the man was so pleased he bought him Breakfast.
So if you do want a fireplace from a company online who really does offer the best service don’t shop anywhere else you will only be disappointed shop at Cast Fireplaces for the best deal and service around
What makes our Fireplace Service so good
Sunday, July 19th, 2009As many of you know we do pride ourselves on our customer service when dealing with your fireplace order we truly do offer the best service online and I am sure better than most high street shops too.
We are not just an Internet based company we do have Factory and showroom premises too so we do not lose any of our traditional company values dealing with customers over the web just see what one of our customers has said about us in our comments section.
â€We’re so pleased with the service we received from your company and I would have no hesitation recommending you to anyone. Good service seems to be a thing of the past with a lot of companies so we we’re very happy to have chosen you.
Other companies said delivery could be up to 4 weeks and the fireplace would be left in our front garden. Delivery was fantastic and punctual and he placed it in the lounge. We just felt a bit sorry for the poor deliveryman, as it’s so heavy.
I can’t believe we ordered it on Thursday and it was delivered on Sundayâ€
This service is second to none and is how we operate our family run business putting the customer first and to make sure everything runs smoothly you are not just an order number at our company you are a valued customer and we strive to make sure your Fireplace order with us runs smoothly from ordering to you having the finished fireplace installed.
Our Service does not stop there we wish to make sure we offer an after sales service too so if you do have any enquires or problems they are dealt with promptly and to your satisfaction.
These very reasons are that make Cast Fireplaces stand out from any other fireplace company whether they are on the High Street or another online retailer im 100% sure our service cannot be bettered
So have a look through our website and we hope to offering our help to you in choosing your next Fireplace or Stove