Today we have had two customers visit our factory only from Chesterfield which is a short drive to our factory and Showroom in Langley Mill.
They were unsure when they came as to what type of fireplace they wanted in the house but they knew the rough dimensions they wanted it to be, im quite used to this now and went through various options and styles and explained what was on offer for them.
After discarding the more modern type fireplaces they decided they wanted something more traditional for there 1960s built home and it had to be a gas fire.
After finding out they only really wanted it for decorative purposes i explained about the living flame fires, on this he asked where they were made which is quite normal as his fitter had told him only to buy a british made gas insert as you can not get spares fro the foreign fires.
This is quite true im afraid thats why all the gas fires we use are made in the UK and we can get sapres for any of these.
Not so important when the fire is brand new but a few years down the line when you require matrix sets or coals etc you do not want to be replacing fires because you can not obtain parts for it.
After i explained all this he was quite happy with the Jubilee and Brompton suite and wanted to order this, as he was a little unsure whether to choose 54″ or 51″ i told him to go home and draw both mantels on his wall to check which one would work best with his Television which is sat in the corner of the room near the fireplace.
We are never pushy with sales and our customers enjoy this when shopping with us, i want our customers to get it right as when it is fitted you will have to look at it everyday as your main focal point of the room so spend a little time taking and checking measurements and then if your happy with it we are too.
Both fireplaces would have fitted but you dont want a mantel shelf to come into view whilst watching Coronation Street and as for gas fires make sure you buy a british made one as mistakes will be costly in the future.
Posts Tagged ‘Spares’
Can we buy spares for gas fireplace
Saturday, July 24th, 2010Bliss Fireplace range of Solid Fuel Spares
Thursday, May 27th, 2010The Bliss range of solid fuel spares is to be added to our ever growing fireplaces website and we have these to be added as soon as we can get round to it.
The Bliss range offers a good selection of spare ashpans and grates and includes grates for popular models from Parkray and Baxi.
If you have bought replacement solid fuel spares before from your local fireplace shop you will know how much they charge,they are now available for us to offer you huge savings on all these items.
Also available are clay backs in 16″ and 18″ sizes complete with the throat lintels to match if needed, we can also offer a range of coal saver bricks to reduce the burning size area of most fireplaces and these are available in sets from 8″ to 11″.
A few new frets will also be for sale and a lattice all night burner for 16″ and 18″ fire openings.
To complete the range we will also be listing the Skamolex fireproof chamber boards we use in many of our Stoves and firebasket suites so our customers can now buy them direct from us, also we do skamolex bricks that can be used for the same thing.
There are a few other additions to our fires section and these mainly are gas fire ceramics such as pebbles,driftwood,logs,charcoal etc so keep visiting our fireplace website to see our ever growing range and pick up one of our solid fuel spares bargains
New Bliss range of Fireplace Accesories and Spares
Tuesday, May 11th, 2010Today we have recieved the new brochure and price list of the Bliss range of Accessories and spares for solid fuel fireplaces.
On our website we do have a range of items we offer for sale and i must say im impressed with the amount of choice this new brochure has in it.
There are many items that are relevant to the Fireplaces and Stoves we offer and a lot of this range over the forthcoming weeks will be added to our website from simple itmes such as Long Matches and decorative holder ideal for lighting solid fuel fires without burning your fingers to the long awaited range of Register or Debris plates that are used in the installation of all our Multi Fuel Stoves.
We are also extending the range of Log baskets and companion sets inc screens etc so we have one of the most diverse range available online.
One of the best features of this new range is the Brick Chamber suites which are available currently with our multifuel stoves we will be offering a larger choice for sale and also offering a made to measure service on these.
Bricks are also availble to buy by the 1/2 metre packs and will also be listed in the various finishes offered these are a fantastic alternative to the fireboard chambers we sell and offer a more traditional finish to your fireplace or stove chamber.
So keep checking back it will not be long before everything is in place
What is a Cast Iron Fire Brick for my Fireplace
Saturday, July 25th, 2009Replacement of firebrick in the back of many of our fireplaces is a simple job we often get asked the question whether that plate should move up and down. This little plate is where the majority of the heat is concentrated when burning solid fuel (real fire) so on some of our fireplaces it is replaceable so it can be easily changed if it becomes damaged.
In all our years of selling fireplaces we have sold about 10 of these Cast Iron Firebricks and two of those were to the same customer.
If the fireplace has been properly back filled this firebrick should not need to be replacing as all the heat is then pushed forward into the room.
The bricks we have replaced were all because the customer or their fitters had not packed enough backfill in or left air pockets behind so the firebrick plate simply warped.
Back filling is another part I will elaborate on in another post and how to check it’s done correctly but please remember fireplace installation is not a DIY project and we strongly recommend having your fireplace installed by a qualified professional.
If you do need any advice or if your fitter wants to clarify something just contact us we are here to help you get good honest correct advice
Do we sell Spares for original Victorian Fireplace
Tuesday, July 14th, 2009Do we stock spares for an original fireplace was a question I was first asked by a customer this morning who had left a message on our answering machine we start at 8AM in the morning in the week and at 9AM at the weekends so to have message earlier than this is unusual, anyway I rang them back to find out what they were after as we do have a work copy of the spares brochure listing all the spare parts we offer from bar sets to hoods and simple ash pans to cast iron replacement mantels all available for the range of fireplaces we sell and replacement parts to suit originals too.
After sending me an email with some images and sizes on I soon found the items they were missing.
This particular fireplace was simple to sort out as it was only missing a set of bars and a set of Tiles and was I must say a bargain at the £145 they had paid for it at a salvage auction.
The bars we had in stock from a Galway Fireplace that I somehow let fall over in our workshop damaging it beyond repair and the tiles they choose were from our website and were the Jazz Ivory Lilac which we also keep in stock so they have all been wrapped and sent by next Day delivery to a very happy customer.
In most cases we can supply Replacement parts for original fireplaces so just email us or contact us and we can see if we can order the parts to restore you Victorian or Other fireplace to its former Glory.
So another thing explained you were not perhaps aware of what we do here at Cast and Pine Direct we do try to go that extra bit more to make sure we offer service second to none
We Sell Fireplace Accessories and Spares
Tuesday, June 16th, 2009Hi there the next articles will describe the sections we have on our website so customers can then head straight to the section they require for the item they want without having to navigate around our website the first section is Accessories and Care Products. This section has care and repair products for all your fireplaces plus spares for the gallery range of fireplaces.
Here at Cast Fireplaces we supply a good range of products such as slate oils for hearth and surround maintenance, Limestone sealers to keep your surround free from stains along with high temp paint and black lead grate polish to keep your fires in good condition. We also stock coal paint, Graphite and metal polish so there’s not much fireplace related care products that we don’t sell. We also stock a range of replacement ash pans and firebricks even including cast iron fire backs so that if you do ever need any spares for you gallery fireplace I’m sure we will be able to help you. All items in this section comes with free postage to the UK so if you do need any fireplace accessories or spares just head straight to that section and order whatever you need if your not sure which product to use on which fireplace just ring us we are here to offer free help and advice.