Now call me odd if you want but is this not one of the most daft questions anybody has ever asked im not really sure what they are thinking.
We only sell brand new items here at Cast Fireplaces no seconds no returns just genuine 1st grade gallery products.
Anyway Mr Tiger stove man has been trawling thorugh ebay looking for a bargain stove and has come accross a listing where someone is selling a 12 month old Tiger stove and wants £250 for it now this really is a fair deal there is not a lot to go wrong with them and for someone wanting to take a chance on it its a good deal.
Now Mr Tiger then decides to Google search tiger stove doing a little research i presume in to how much they cost new and comes accross our website with the Tiger stove there for sale at £310 and then as he says ” i saw your stove for sale and at the top of the page it says seen it cheaper let us know”
Now technically he is right but what sort of person thinks to themselves these are brand new at £310 i bet they will price match a 12 month old second hand stove sold on ebay with no warranty offered.
MMMMMmmm now let me think for a short while errrmmmmm NO way would we possibly price match a new stove sold by us brand new in the crate for a second hand Tiger.
I wouldnt have minded if he had somehow come across a brand new Tiger stove sold by a company who offers warranty and is a genuine business id see what we could have done.
Needless to say i declined his kind offer of £250 for one of our shiny new stoves and im sure he didnt fully understand why we could not price match it anyway you live and learn im off for a lie down now im not sure i can take anymore today now
Posts Tagged ‘Stove’
Will you Price match a Second Hand Tiger Stove
Sunday, March 14th, 2010Do you sell Genuine Gallery Fireplace Products
Sunday, February 21st, 2010A strange question i know but today we were asked whether the fireplaces we supply were genuine Gallery Fireplaces products, after confirming to the person on the phone that we are Gallery Stockists and that all the fireplaces we supply are the genuine article they explained a little further.
They were enquiring as to whether a Tiger Multi Fuel Stove they had seen on our website was infact the correct article.
It turns our they had visited a fireplace shop in London and they had told them they had read an article in the Fireplace trade magazine that internet companies have been selling the Tiger stove copy which is not approved for solid fuel use and thats why they are so cheap.
The actual article was about another brand of stoves not Gallery Stoves and basically they had only copied the design of the door and never made any suggestion internet firms were to blame.
It is all still wrong as huge amounts of money are spent on development and for some dodgy company just to copy an item is wrong, anyway there was a huge pile of these doors and stoves that had been broken up for scrap and the problem had been solved.
According to Mr London Fireplace salesman this is why internet based companies are selling Tiger stoves so cheap.
Well let me tell you he is wrong we only ever sell 1st grade genuine products and the reason we are cheaper than the rest is because we buy in larger quantities and do not work on huge margins thats the only reason why our prices are cheaper.
So infact the same Tiger Stove you see sat in their or even our showroom is the same tiger stove that will arrive delivered to your home no ifs no buts just genuine items at the best prices simple.
We offer the Best Fireplace Delivery On or Offline
Tuesday, January 19th, 20105.30 AM this morning i was on the Road from Ripley in Derbyshire to Pudsey in Leeds for one of our legendary early morning delivery calls with a Firefox 5 Stove for a Customer who had ordered the day before asking if we could deliver very quickly as he needs to get it fitted this week.
As luck would have it we were going to Bridlington, Hull, Saltfleet, Wragby and Nottingham today so i told him the only way we could do it would be 7 AM Delivery which suited him fine as he was off to work at 8 so i dueley arrived early at 6.50 and unloaded it and then dissapeared into the thick Fog on my way to Bridlington.
On the way there i was thinking to myself how unique our delivery service is with its early morning calls, 1 hour timed delivery slots,weekend delivery to London and the South just to mention a few of the main points.
We do put a huge amount of effort into our delivery service making it the best to be found anywhere with all our products no matter how big taken into your home (not dumped outside or doorstep delivery) it really is unusual to find this level of service.
This i am sure is one of the main reasons and of course our prices is why many people order with Cast Fireplaces i can not think of any other company on or offline who comes anywhere near our service.
Yes it plays havoc with all our home lives especially the Sunday run which is not nice week in week out when others are out enjoying themselves on Saturdays but thats the service we have chosen to offer and we intend to continue with it.
So if you want to order a fireplace or Stove from a online company who offers better than High Street Service look no further than us here at Cast fireplaces
How can i control my Gallery Fireplaces Tiger Stove
Monday, January 18th, 2010How do you control the Stove It just seems to be roaring away and even when i reduce air into the stove it still roars is there anything you can suggest.
This is an unusual question as based on our experaince Tiger Stoves can be controlled very well.
I made enquires as to who had fitted his stove how old it was and did he have an invoice number from us.
It turned out he had bought it from a shop near Buxton who now do not want to know or help him with a solution to this problem and he fitted it himself.
Well its not really our problem but after finding out chimney had not been lined as he didnt want the extra expense it sounds to me like his fireplace chimney breast has one hell of a drawer on it as the stove is nearly new and the seals around the door are fine.
The only solution we can offer is a damper pipe which is a small pipe 250mm in length which has an adjustable damper inline which can be altered to reduce the draw from the chimney.
The original stove pipe does have to be removed and then this item placed inline but it is a solution to his problem and he has gone away to think about ordering one.
So the moral of the story is when ordering a stove or Fireplace from someone please make sure they have the background knowledge or experiance to sort out any small problems you may have as our friend found out some companies do not want to know after you have bought items from them.
Normal Fireplace service has been resumed
Friday, January 15th, 2010Well im glad to see the back of the snow and ice as today has seen the start of the big thaw it is still quite icy around our Fireplace factory but when i left there this evening it was turning to slush.
We have been to South Wales and Gloucs today delivering various stoves and fireplaces and are very pleased to report no further additions to Thursdays terrible day delivering it really is strange how 24 hours and a few hundred miles makes a large difference
We have had some Solid fuel kits arrive today that we were not expecting so all the orders we have on our files for solid fuel deliverys will now go out with all the relevant bits.
I was dreading not sending the solid fuel kits with all our orders as customers like to get the fire going once it has been installed and with it still being winter its nice to have the Fireplace on.
Also today we have had a small batch of the Firefox 5 stoves arrive to service outstanding orders but we now do have none spare until the 26th/27th Jan when our main delivery arrives.
It really will be nice to be able to offer our best selling stove again and replace our showroom model where a space is still reserved for it just as you walk through the door.
Anyway off out now to drop off a stove to a neighbour 10 doors away who has ordered a Tiger Plus after seeing mine running at home.
It really is a major selling point having one running for customers to see and feel the warmth they produce.
Back in Stock Firefox 5 Stoves arriving this week but we only have 2 spare
Monday, January 11th, 2010We do have a small delivery of our best selling multi fuel stove The Firefox 5 arriving on Friday and we do have loads on order that are arriving at the End of the Month
We have been taking pre orders on this model as it has been out of stock for around a month now and we even had somebody buy our display model in the showroom as they were so desperate to get it fitted way back before Christmas.
I hate running out of items as i spend a lot of time monitoring sales patterns and deciding which items to have on special offers and to get our stock levels right but even we didn’t see the 40% increase on sales of the Firefox 5 from last year when we ran out too.
The surge in solid fuel sales was expected but again it sees our suppliers and the whole Gallery group running short of some items you just cant plan for this and with the reccesion as well nobody wanted to stock too much either.
Here at Castfireplaces we doubled our stove stock levels from our normal rate and this has kept a good flow coming through of everything except the Firefox 5.
Anyway we do have 2 left as my lovely wife has sold two today after i removed the out of stock tag on the website page and we dont expect these to be around for long.
So if you do miss these we do have stock arriving around the 26th January when we have a huge amount coming in which will see our Warehouse bursting at the seams i really must have a day moving things around but you know what its like when your busy with things coming in and going out you just never get round to it but i know at the End of the Month space does need to be made for all these Fireplaces and Stoves.
Mmmmmm now where am i going to fit it all leave that with me im just not sure yet
Multi Fuel Stoves and Freezing Weather Conditions
Tuesday, January 5th, 2010I know im an oddball but i really love winter i love it when it snows and its bitterly cold when you go outdoors now im sure im not alone that when i say i return home to a roaring open fireplace and in our case a Multi Fuel Stove there is nothing more welcoming than being warmed through buy natures oldest heat form Flame.
Man goes all primitave when near fire its the same with barbecues there is just something about a real fire that prevokes the animal instinct in us.
Anway after going to the Factory today in the car as we have a fair amount of snow here and anyone who drives a van knows there useless in snow and ice i returned home back to the Office and my Wife had got the stove going and the whole downstairs of the house is as warm as toast.
Waiting for me was a steaming cup of tea and my lunch.
I sat on the setee in the middle room and just watched the flickering dancing flame and the crackle of wood as it heated me through.
As i love fire i couldnt resist opening the door and prodding with the poker just enough to get another of my Cherry logs on that ive been cutting and sizing at the factory (thanks Paul it burns really well)
Another trip to the factory at 6 pm to meet customers from Brinsley and im now sat back in front of it again with laptop on my knee writing this blog.
People who do not have real wood or coal burning fireplaces or stoves do not know what there missing out on and with temperatures not rising above freezing it looks like were in for a very cold January.
The only1 problem with all this ice and frost is delivering all over the country so lets keep our fingers crossed its clear everywhere else except her in Ripley Derbyshire.
Anyway have a look at the view from where im sitting its enough to warm you up i know Sky had HD Christmas log i may even invent our own Virtual Stove feature on our website.
Log Splitter arrives and i am at the Fireplace Factory making logs
Thursday, December 24th, 2009Im like a child when it comes to new things arriving and yesterday my Log Splitter came by pallet delivery and was sitting on my drive when i got back from washing the vans at our local Valet company (Full valet in mine looks like brand new)
Anyway i was told it would arrive between 9 and 5pm there not as good as us with our 1 hour time slot and it duely arrived so i loaded it straight on to me van and rushed off to the factory to play with it.
God it was cold in there the showroom and canteen are the only places with heat in there anyway unpacked and assembled i thought right lets get one of the tree trunk rings in and give it a go
Quick read of the instructions and start it up im not joking it cracked it in to with no effort at all and i spent the next ten minutes splitting it in to fire size pieces this was so much easier than the axe attempt i tried a few days ago.
It made such short work of it i was there for around 40 miutes and split up enough to 3/4 fill a tonne bag which i loaded on my van with the forklift.
I was getting carried away thinking of all this wood to burn in my Gallery Fireplaces Tiger Plus Stove Rhian then rang to ask if i was coming back (told her i was only dropping it off) as she knew i would be playing with my new toy it was getting dark and we were going out at 6pm so i finished off a ring and added them to my bag which was now on the back of my van
So if you do want to know anymore about where i bought it from just let me know and ill point you in the right direction
1 More sleep till santas here cant wait for that too
There is nothing like a real fire for warming the home
Friday, December 18th, 2009Well i love the snow and the cold weather there is something very festive about it being cold outside and it snowing and the thought of sitting in front of a real fireplace burning logs or coal is just so appealing.
How many Christmas cards have you seen with this scene on it what better time can be spent than all gathered around a real working fireplace and just enjoying the warmth and beauty of real wood burning.
Now as i have said before i love real fires and always have our Tiger Plus Multi Fuel Stove roaring away as soon as the weather gets cold and today my wife has had it going all day and when i got back from the factory the whole house was warm and our office was too.
The heat from this stove seems to circulate right round the house and warm all the rooms and now our damp logs seem to be getting drier after i keep splitting them into smaller sizes its back to its usual heating ways.
Speaking of logs one of my best mates dropped at our factory a load of Cherry yesterday for me which i will cut up this weekend i have never burnt cherry before but he says it burns reall well and produces good heat so i will keep you all posted on how it goes i have googled waht wood burns best and may cover this in a post ourselves
Firefox 5 Stoves are due to arrive tomorrow
Sunday, November 29th, 2009Hooray at last we are due to have another 12 Firefox 5 Stoves arrive on monday after having 4 delivered on Friday that we were not expecting, this allowed us to deliver two today to customers in London who were very pleased to get the stoves earlier than they and we expected.
Now we do have 12 coming into stock but we only have four left available to purchase as we have been taking pre orders of the Firefox 5 since we knew we would run short and we had presold the 12 we had allocated to us.
So these four are available and they are probably not going to be back in stock again untill early January after these have gone so if you are looking for a new multi fuel stove we do have stocks of all the others and do not expect to run out in the mad rush but you never know.
On another note it is again the last day of the month on ” Cyber Monday” and it again is time to feature some of the other items we sell on on our website that you might not be aware of its called our featured items section.
So keep your eyes out for these new posts and see what we have to offer