Early this evening at 6.30 pm we had a call from a Mr C in Herefordshire asking if we have a 54″ Black Palmerston cast iron surround in stock and when is the earliest we can deliver.
This is not a stock item for us as they weigh a ton and are quite fragile being a full cast iron surround so we order them in when ordered from our website.
As our suppliers close at 5pm i can not find out until the morning if we can get one in time for next Fridays Devon, Gloucs and South West run,after enquiring with him whether he was in a rush he told me he had ordered one form another company at the Start of December and they still had not delivered it.
I told him it would have come from China quicker than that and he laughed and i now we have had some of them in the last few weeks and are not aware as to if they are short in supply or out of stock.
If i were the said D***** Fireplace company i would be ashamed of myself not being able to turn around an item within nearly 12 weeks its disgusting service and the type of cowboy antics that give online retailers a bad name.
So hopefully i will be able to get hold of the item and deliver next week he certainly seemed happy that we are going to ring him in the morning and let him know either way he obviously has had no customer service from them either.
Well thats what makes us different here at Cast Fireplaces we care about the service we offer and customers are valued when shopping with us so why would you shop anywhere that does not offer this.
Posts Tagged ‘Surround’
Can you get me a Black Palmerston Mantel
Wednesday, February 24th, 2010Oak Fireplace Surrounds Can i add my own Carving
Thursday, February 11th, 2010Having supplied a Wooden Fireplace Package to a customer of ours back in December 2007 he contacted me today to discuss an idea he has of incorporating an oak carving he has of birds etc into one of our Oak surrounds.
It turns out he has moved house as the fireplace he had before was pine large corbel and he has been visiting our website for a new fireplace he wants.
Anyway after enquiring what we can do for him he again wants a solid fuel package and likes our Oak Stourhead mantel and has this idea to fit a carving from an old Bureau into the mantel panel.
Anyway after discussion we said it can be routed into the panel by around 12mm as this carving was an old drawer front and is around 34″ wide.
He was going to try fitting it himself but as we make the mantels it would be easier for him to send template of this carving by post so we can cut that into the oak mantel after making freize deeper so it looks in proportion.
It makes sense for us to do it before assembly as it gives us more room to work round it without the mantel shelf getting in the way.
So off he has gone to make the template after adjusting the carving so hopefully we get the order as its something different to manufacture instead of just our normal surrounds, i will keep you informed
There are not many companies who would go to the trouble to do this but we do making sure the customer gets what they want is one of our priorities
Tradition and Oak Cameron
Saturday, February 6th, 2010Hello here is a quick glimpse of one of our new solid oak fireplace surrounds we are listing this week on our website we are really pleased to announce the arrival of what I think is the best surround we have ever made, the Oak Cameron.
Its made from 100% solid oak and has a top so chunky which is also solid it just looks fantastic with all the arches and tiled inserts we have photographed it with.
For solid fuel use it is ideal with the Traditions arched insert as it has such a large area for burning solid fuel in and as you can see in the photo it looks stunning when seen in Highlighted finish.
We took these images months ago and they were supposed to go live on our new fireplace website but somehow didn’t so this week I will be listing them.
The Cameron Oak Mantel is available in a 54″ size only as to alter the chunky leg sections to make it any smaller would detract from such a fantastic mantel.
We have had this surround in stock at our factory for a while and have sold a few to people visiting our showroom so this week it will be available to all our website customers too so have a look around any website at there solid oak mantels then come back to us at Castfireplaces and choose the best oak surround on the internet
Local Fireplaces and Stoves Delivery at Night
Monday, November 30th, 2009Tonight i have been out on local delivery runs to Smalley, Riddings and a house just round the corner from me at Ripley.The first drop was at 5.30 pm to Riddings with a Lytton Black fireplace and pine corbel unwaxed surround which the lady came to visit us at our showrrom last week and could not believe it was only £325 for a highlighted fireplace solid fuel kit and surround, we have sold this package for years now and is one we first made as a budget surround at Derwentside and have made it ever since.
After dropping that off i was then off to Marehay to deliver Firefox 12 stove not half a mile from my house and near our local pub.
This man had found us using google searching for Firefox stoves for which we are listed on the 1st page he was very suprised to find out not only were we the cheapest online but also half a mile from him (and i delivered it free of charge as all of the fireplaces i have delivered tonight) so he ordered over the phone and i droped it off today.
Last visit of the early evening was to Smalley and was a Tiger stove and a Pembroke Full Polish Fireplace,this particular customer was one of those who had visited our showroom on Saturday and viewed items before placing his order.
We do try to offer a better service than any of the other shops and often do Early morning or evening deliverys as we do understand that not all people can escape from work to take delivery of these type of items.
So if your looking for a fireplace or stove and want to take advantage of our early or late delivery service just contact us
Largest Timber Fireplace Surround we have ever made
Friday, October 30th, 2009We have today finished the largest timber surround we have ever made it is based on the Worcester Pine mantel and has an opening size 54 inches wide and 50 inches high.
The customer rang us after reading one of our articles as to whether we could make such a surround to fit around this opening shown below.
The customer emailed me this after me questioning opening sizes were right
Yes it’s a very big opening. We’ve just discovered an original Cotswold stone fire chamber behind a plasterboard wall in our house and had it opened up and a stove put in (see attached picture).
The opening is big, but needs finishing off somehow so we are thinking about using a pine surround.
So have a look at the photo they sent me
As you can see something does need to be done to hide some of the rugged stone work and Mr Cottingham has requested the mantel to be unfinished so they can match it too some existing polished timber they have.
This mantel is around 60 inches high with the mantel on so it is quite a strange looking item but im 100% sure when fitted in place on the customers chimney breast it will finish of what will be a great looking fireplace.
After Mr Cottingham has fitted it I will ask him if he can send us a photo of the finished item so we can add this to this article for you to compare.
Don’t forget we offer a full made to measure service for any timber mantel whether it be in MDF Pine Oak or any timber you fancy so please email or ring us for a quote for our great bespoke service
Fireplace Mantels and Surrounds What a choice
Wednesday, June 24th, 2009One of the ranges we have on our website is dedicated to Mantels and Surrounds this is split into three sections so our customers can navigate round them easily going straight to each section. These items are split across the following Sections
Timber Surrounds this is where we have all our fireplace surrounds in various styles and manufactured from woods such as Pine, Solid Oak and a few MDF Veneered Oak. We can offer made to measure sizes in all of our surrounds except the Malton so if we don’t have the exact size you are after I am sure we can make it for you and made to measure prices are not that much more expensive. Also if you have seen a design elsewhere let us knows and we can price that up for you too in any wood.
Cast Iron Mantels We only stock Gallery fireplace surrounds as most of the others on the market are of inferior quality so we don’t have a very big range just the Palmerston in 48†and 54†offered in Black or Full Polish but it makes a nice alternative to wood or Stone.
Limestone Surrounds this section seems to have grown and grown over the past couple of years and gallery are always introducing new stone surrounds. The Quality of this natural product is second to none and the range of designs that we offer cannot be matched by. From plain simple designs to ornate Limestone surrounds that would fit in any drawing room we have a stone fireplace surround for you. These are truly a natural 100% product made from solid limestone.
These items listed above our just for the individual surrounds as we realise at Castfireplaces that just changing the surround it gives a whole new outlook on any fireplace so have a browse and see if you get any inspiration.
Wooden fireplaces enjoy browsing the best range online
Saturday, June 20th, 2009The best selection of Wooden Fireplace Packages is to be found on our website I have visited all other fireplace sites and I am 100% sure no body else offers a larger choice let alone offering the choice in finishes and size options. To top it all of we are the cheapest online too and offer the best service before and after your order. We currently offer over 70 different wooden packages offering tiled and arched inserts with a various array of timber surrounds in Oak, Pine and MDF. We are currently in the process of adding more fireplaces to our site so keep your eyes on these sections to see items that we are adding. We offer all these packages in gas, electric and solid fuel options and also they are available in a variety of finishes with Black, Highlighted and Full Polish.
All the Fireplace packages we sell come complete with everything you need and you don’t need to buy any separate items if the fireplace has tiles there included in the package and also if it needs a granite push in that’s also included in the price unlike some other websites.
I am sure if you are after a fireplace with a wooden surround you will be impressed by the range and choice we offer and if we don’t list the perfect fireplace package you are after just drop us an email or ring us and we can create the fireplace you have been after.
Jubilee Highlighted Pine Lincoln
How do i seal my Limestone Fireplace
Sunday, June 14th, 2009What do we seal the agean Limestone Surround with is quite a common question we get asked from time to time. We do recommend after fitting your limestone mantel to seal it with a stain stop so it forms a permanent barrier against dirt. Some of the surrounds already come pre-sealed but we always suggest resealing after fitting.
As Limestone is a very porous material after fitting we would normally clean surround down then leave it to dry for a few days until it is completely dry then clean of any dust with clean cloth and then apply a good quality stain stop such as Lithofin Stain Stop Sealer this is ideal for limestone, marble and travertine. This product will soak in to the limestone and will leave a slight sheen to the surface but after it has been applied its ready to be used when dry and a barrier against dirt etc will have been formed it will have soaked into the stone so wont sit on the top like a varnish etc.
This sealer will stop water etc from marking the limestone but be very careful with tea coffee red wine and particular fruit juices or vinegar etc as any spillage if left to sit on the surface still cause unsightly stains its common sense really you wouldn’t spill those on your wooden table and leave it to soak in just mop it all up asap after a spillage.
Stains are hard to remove from limestone as we have said its very porous and just sucks the liquid straight into the stone making it very hard to remove so leaving it untreated is not really an option so please after fitting one of our surround get it sealed at your earliest opportunity.
One word of advice when cleaning in the future is not to use furniture polishes or waxes as these can darken the limestone just use clean cloth with a little water on they dry straight off.
Limestone Sealer Stain Stop
New Solid Oak Cameron Fireplace Mantel
Saturday, June 13th, 2009We have taken delivery today of one of our new ranges of Fireplace Surround and the finished article has arrived this morning. It is called The Cameron Oak Surround and is available in two standard sizes of 48†and 54â€. We also can offer a made to measure service on this surround made to your dimensions and finished in either Light Oak or Dark Oak. If any of you have seen our oak Lincoln and liked it the Cameron is sure to be another good seller as its very similar in design but the Cameron is just like a big Brother it really is chunky. It is handmade from 100% Solid oak and has a 3†thick solid wood shelf making this surround the chunkiest we do. The legs are 7†wide and really match the thickness of the shelf. We are going to list it today as a timber surround on its own and will photograph it with all our numerous arched and tiled inserts in the near future and sell them as packages for gas, electric and solid fuel use. In the meantime if you do want a package price with any of our inserts please don’t hesitate to contact us and we can work the price out for you before they have been listed on our website.
Keep your eye out on our articles section for all new items as we always post little features here before they go on our website for sale.
Photo below shows 54†Solid Oak Cameron Mantel
Bespoke Fireplace Mantels at Package Prices
Wednesday, June 10th, 2009Here at Cast and Pine Direct we offer a good range of Timber Surrounds available in Pine and Oak and even a few in Veneered MDF. We keep a good amount in stock ready to be delivered in various sizes from the 42†Lincoln and Bedford to the Large Corbel surround in 55†from our standard stock range.
All these surrounds can be supplied in our own antique stain and then waxed by hand to create the lovely patina we achieve on them or we can simply supply unfinished for you to paint or stain yourself.
We also offer a full made to measure service on most of our surrounds and this starts at an extra £25 for simple changes to openings and shelf widths etc. We can also add this made to measure service on to our package prices so you can that get a bespoke mantel at a bargain package price, have a hearth made to measure too and as you can see no other company offers this bespoke service at package prices. Other Companies will just try to sell you what they have in stock and only what they can obtain, we are different to all the others if you want a 56.2†mantel and hearth instead of a 54†we can supply it no problem at all. It will take a little longer to arrive to you but “all good things come to ye who waitsâ€
We can also offer a fully bespoke service creating a fireplace surround you may have seen in a magazine or even copy an original design you have in another room. These will all be handmade and finished to any colour you choose we also a have a full French polishing service so we can match most colours and designs in a range of exotic timbers.
Please contact us for any further info or quotes you want to achieve the perfect fireplace mantel you require and remember you don’t have to settle for something that just isn’t quite the right size.