Posts Tagged ‘Tile’

Fireplace Website Problems Solved Today

Wednesday, June 9th, 2010

After yesterdays nightmare i am happy it has gone to plan today and heres a brief about the new options

So after quite a few weeks testing the tile choice option we are pleased to say it has gone live today so it now makes it easier to choose them online as you now have a photo to view without the need to navigate away from the page you are looking at.
To Order the Tiles just click the Tile Selection Tab shown in red as highlighted in photo below

This will then take you to all the tiles available with this fireplace and you just need to add them to the Shopping Cart as well as the fireplace you have selected. It really is simple and allows you to see all the tiles with a photo instead of going backwards and forwards looking at Tiles

Also we have added a new shopping basket on the left hand side of the website which you can add multiple items too without the need of keeping going backwards and forwards and then checkout when you are ready and have added all the items you need. This is also shown in photo below so you can become used to it when shopping online with us

These subtle changes to our Fireplaces website will enhance the easy shopping system we have and I am sure will make it easier for you our customers if you do have any queries just ring or email me or if you do have any suggestions as to how we could improve our website we do take all this information on board

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Customer damages tiled fireplace hearth whilst fitting

Wednesday, March 17th, 2010

There is nothing worse and a you get a real sinking feeling when you damage something whilst putting it together ive done it with an american fridge trying to squeeze it through a narrow doorway and i know how frustrating it is.
Well today we have had a customer ring us to see if they can buy a single fireplace tile for a 54″ x 18″ ebony black hearth they were fitting they went to get the spirit level to check all was level and crash it came down on one of the tiles knocoking a ten pence piece size whole out of it.
Luckily it is the front tiles with a single rolled edge on it so they could continue fitting the fireplace and surround so the day hasnt been wasted.
It is no problem to supply spare tiles so its now on its way by 24 hour parcelforce to Haverfordwest. The damaged one has been removed and the new one is supplied with some matching black grout so it will be an invisible repair once done.
Its not dififcult to do just use some tile adhesive to bond it to the clean area press into place and allow to dry then grout up using plastic spreader and remove all excess then wash down after that has dried too.
Sometimes the corner tiles do work loose in the wrapping too so most fireplace fitters are quite used to tacking these back on so dont despair if you do damage a tile there only £2.50 each so its not exactly going to break the bank.
It could have been alot worse it could have been a granite hearth but there alot tougher i know ive dropped the poker on mine at home and fearing the worst checked the hearth and there wasnt even a scatch.
So another happy relieved customer whose not going to get grief from his wife this evening as i bet the fireplace is fitted and in the morning the hearth will be as good as new.

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How do i fit my Fireplace Tiles

Tuesday, April 21st, 2009

A common question we get asked from fitters and customers is how to fit the Fireplace Tiles in our casts, its very simple to do so don’t throw away the 2 metal straps that come attached to the fireplaces there not excess packaging or spares as we have had people do and there is two of them they are just taped up together. We supply two types of tiles depending on which cast you have ordered some are loose in a polystyrene box others are in a cardboard box attached to two heatproof fibre boards.

The loose tiles need removing carefully from the box and lining up as shown in the brochure or on our website please bear in mind sometimes with the likes of the Jazz Tubeline Tiles that there are left and right hand panels, turn the tiles over then put a few strips of gaffer tape on and then you can lift them in a single panel.

Attach the straps loosley to the fireplace with the wingnuts and bolts supplied slide the panels in from the side and then slowly tighten the wingnuts onto the washer to tighten the tiles to the cast. DO NOT OVERTIGHTEN otherwise you will crack the top or bottom tile, pack the centre tiles out from behind so they finish flush with the fireplace,check from the front that they all line up then cement them in place from behind with Dri-Wall adhesive leave to set then the job is done.

For the boarded tiles thay are are already atached to fibre board so you dont have to tape them up slip them in place behind the straps and simply tighten up till they are flush with the cast, do not overtighten them again but make sure there tight enough not to move a good idea is a little bead of silicon on the straps so when its gone off there well and truly set in place. There you have it tiles simply attached inside the cast fireplace if you do nee any help or further advice just contact us

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