Posts Tagged ‘Tiled Hearth’

Customer damages tiled fireplace hearth whilst fitting

Wednesday, March 17th, 2010

There is nothing worse and a you get a real sinking feeling when you damage something whilst putting it together ive done it with an american fridge trying to squeeze it through a narrow doorway and i know how frustrating it is.
Well today we have had a customer ring us to see if they can buy a single fireplace tile for a 54″ x 18″ ebony black hearth they were fitting they went to get the spirit level to check all was level and crash it came down on one of the tiles knocoking a ten pence piece size whole out of it.
Luckily it is the front tiles with a single rolled edge on it so they could continue fitting the fireplace and surround so the day hasnt been wasted.
It is no problem to supply spare tiles so its now on its way by 24 hour parcelforce to Haverfordwest. The damaged one has been removed and the new one is supplied with some matching black grout so it will be an invisible repair once done.
Its not dififcult to do just use some tile adhesive to bond it to the clean area press into place and allow to dry then grout up using plastic spreader and remove all excess then wash down after that has dried too.
Sometimes the corner tiles do work loose in the wrapping too so most fireplace fitters are quite used to tacking these back on so dont despair if you do damage a tile there only £2.50 each so its not exactly going to break the bank.
It could have been alot worse it could have been a granite hearth but there alot tougher i know ive dropped the poker on mine at home and fearing the worst checked the hearth and there wasnt even a scatch.
So another happy relieved customer whose not going to get grief from his wife this evening as i bet the fireplace is fitted and in the morning the hearth will be as good as new.

First customers to our showroom buy Celtic Fireplace Package

Friday, July 31st, 2009

We welcomed our first customers today to our new showroom to view all our products they had only travelled from Hucknall to come and see us.
They had done the usual of looking in local fireplace shops and online to find the best deal and came directly to us to view our Fireplaces after phoning us earlier in the week.
As they arrived I had literally just switched off the Hoover after cleaning right through for this Sundays Official opening so it was all look very clean and shiny for the first guests.
After showing them The Celtic, Pembroke, Barcelona and Edinburgh in all the finishes we have in stock they eventually chose the Celtic Full Polish Gas Package at £490 with a tiled hearth instead of the Granite one.
After checking earlier in the week whether they could take it away with them we loaded there car and off they drove back to Hucknall so the floor fitter can put hearth down and continue with the oak floor they were laying.
As I have said in previous posts no other company keeps so many fireplaces in stock ready to take away we really do offer one of the best services in fact THE BEST Service to be found in any online or High Street shop and to top all this we are one of the most competitive with our pricing too so why shop elsewhere.
So if you do want to come and visit us we do visits by appointment only so you are guaranteed a personal uninterrupted service where you can ask as many questions as you like to make sure you get the perfect fireplace for your home