Well once again we have had a customer ring saying the fitter has broken a tile whilst fitting them in to the sides of the Tiled Fireplaces we offer in our showroom and on our website.
We always explain to customers how the tiles are to be fitted and exactly what the bolts and wing nut washers are for and even with this it is still our most asked fitting question.
Well as Mrs Greaves fitter found out if you over tighten the top or bottom wingnut (finger tight only) it cracks the tile every time.
Basically they are porcelain being tightened onto cast iron so the tiles is going to break if to much force is used.
Anyway once its broken there is nothing that can be done except purchase a new set. Luckily for Mrs Greaves we did have a spare tile from this set of Warwick Empress Red it happens i dropped this set of tiles whilst loading the van one day and broke three of them which makes them useless to anyone.
5 of them are nowing hanging in our showrrom as a tile sample which left 2 in the box and as they are a repetitive pattern one has now been wrapped and will be sent 1st Class Monday.
Please bear in mind we do not always have spares and most people have to buy new set at £80 which is quite an expensive error so please take care when fitting your tiles
Posts Tagged ‘Tiles’
Fireplace Tile Broken by Fitter Can You Help
Sunday, January 17th, 2010Gallery Fireplaces Firefox 8 Multi Fuel stove fitted 3 hours after delivery
Sunday, September 20th, 2009I have been out delivering Fireplaces this morning to Hampshire, Salisbury, London and Bedfordshire and I returned back at 2.30 pm to meet a customer at the workshop who wanted to swap some Tiles as he wasn’t sure about the colour of the tiles and wanted another set.
He came from Shepshed, which is only 25 miles from our factory, and I met him there and showed him alternatives, which he went away with another set saying how pleased he was with our service.
I saw another two customers and we had one appointment who did not appear and my builder mate who collected the stove right on time said I looked tired I replied its your fault making me work later on a Sunday. He smiled and gave me a pat on the back and said go home and get to bed (I wish I could).
So when I Got back to the office and had this email I could not believe it
Mark Adams.
Hi
I recently purchased a Firefox stove from you which was burning within 3 hours of delivery.
We are very pleased with it and more importantly we were very impressed that it arrived when you said it would and that it was delivered right to the Hearth!
Thank you for your reliability.
Jenny
Now that is from Mrs Briggs in Salisbury who we delivered the stove to this morning at 9am they even had it fitted and running before id even got to drop number 5 in Harpenden at 12.30.
They must have unpacked it and started the minute I left the house I have never had anybody reply saying they had it working before I had even got home.
Emails and comments like that always make us feel special that we have done our best and we have delivered yet again a great service word of mouth is one of our best forms of advertising and certainly the cheapest so we want you to be happy with the goods and service we offer if not please inform us and we can do something about it and we take all comments whether good or bad very seriously.
We Supply Fireplaces and now Tiles for Trivets
Thursday, August 20th, 2009As I have mentioned before Rhian is away this weekend (Girls Holiday) so anybody calling our office to order or enquire about our Fireplaces and Stoves will get me until Monday sorry about that but somebody has to answer the phone and do the paperwork.
Tuesday and Wednesday it seems i have done nothing except wrap up and label Fireplaces for all our deliveries for Friday and Sunday. Its ok wrapping and inspecting them when loading the vans for any delivery but when you have three delivery runs planned it seems to have taken ages to wrap up and label.
They are all regimented now in various rows all with customers names on them ready to be loaded on our vans and be delivered to there new owners. After organizing these into the three separate runs I felt like a proper warehouse store man.
I have been back in the office all day today and you forget how often the phone rings with people asking questions and the noise of a new email arriving I suppose I take it for granted my lovely wife answering all these calls and replying to emails as I only get the technical ones which she is not sure about and let me tell you there’s not much Rhian doesn’t know. If we ever divorced I would be lost without her.
I had the strangest phone call this morning from asking me whether we supplied embossed fireplace tiles on there own as he wanted it for a tile trivet to put his kettle on now this is something I am not used to hearing, any queries about fireplaces or stoves yes. Luckily for Mr Jenkinson I know what a tile trivet is as I used to be a director and part owner of large Architectural and Home Centre in Belper Derbyshire so after a few measurements from him he now has the very tile he wanted (from a damaged set we have in stock) on his way to him with enough bubble wrap to keep Royal Mail from breaking it.
So the moral of the story is don’t worry what ever you want to ask us even if you think its an odd question we probably will have been asked it before and I am sure we can find an answer for you without having to text the men with moustaches
See You Soon Mark
Gallery Fireplace Tiles Returned Damaged By Parcel Force
Monday, August 17th, 2009As you all know we sell the gallery range of Fireplaces, Stoves and Tiles on our website, the tiles we sell are tube line tiles and are all hand made.
We do recommend going with a neutral colour when choosing these as once they are fitted they are hard to change, as you need to remove fireplace.
Last week we had a customer return a set of tiles to us, as they wanted a different colour but the same pattern. We told the customer to return them by parcel force then we could send them the new set when they arrived.
The customer did not think to wrap any bubble wrap around these tiles when returning them to us and when the postman knocked on the door to deliver them he just looked at me and said “Don’t think these will be much use to you there rattling”
The postie always smiles when he delivers to us he knows what we sell and couldn’t believe they had returned them with no wrapping around them.
I contacted the customer and he didn’t seem to bothered about paying £90 for new set with postage if it was me id be gutted about losing £90 for some bubble wrap.
Ant way at the end of the day its not really his fault parcel force must take the blame in bad handling its not the first time we have had broken things back even when well wrapped that’s why we deliver all of our own goods by our own vehicles to ensure safe delivery so please bear this in mind if you ever do need to send anything back to us wrap it up well and it should arrive in 1 piece and if your not sure please take out postal insurance to cover any problems.
Black Tiled Insert and Pine Bedford Fireplace makes our gallery section
Thursday, July 2nd, 2009Claire Cox from Dudley contacted Cast Fireplaces via our easy to use Website to supply a tiled insert and surround package for gas use.
The order was placed on the 7th June and was delivered the following week
The item she order was the Black Tiled Insert and Pine Bedford Gas Package they chose the 48†Pine Bedford Mantel with the Haslingden Burgundy Ivory Tiles.
This item has now been installed and a photograph was sent to us on the 29th June.
The Tulip Black cast iron fireplace insert is one of our best selling tiled inserts second only to the Toulouse. It has a decorative hood with the tulip pattern on it (hence the name) and comes complete with a set of art Nouveau bars and ash pan cover
The Haslingden tiles they have chosen compliment the fireplace very well and the choice of the 48†pine Bedford Mantel fits the chimneybreast perfectly and makes a great feature.
If you to wish to order this feature set just click the link above or click or on the photo shown below of this fireplace fitted in place and I’m sure you will agree it makes a very nice feature and a real bargain at £610 and is also one of the best selling wooden packages we sell.
Claires Tulip and Bedford Fireplace
Wooden fireplaces enjoy browsing the best range online
Saturday, June 20th, 2009The best selection of Wooden Fireplace Packages is to be found on our website I have visited all other fireplace sites and I am 100% sure no body else offers a larger choice let alone offering the choice in finishes and size options. To top it all of we are the cheapest online too and offer the best service before and after your order. We currently offer over 70 different wooden packages offering tiled and arched inserts with a various array of timber surrounds in Oak, Pine and MDF. We are currently in the process of adding more fireplaces to our site so keep your eyes on these sections to see items that we are adding. We offer all these packages in gas, electric and solid fuel options and also they are available in a variety of finishes with Black, Highlighted and Full Polish.
All the Fireplace packages we sell come complete with everything you need and you don’t need to buy any separate items if the fireplace has tiles there included in the package and also if it needs a granite push in that’s also included in the price unlike some other websites.
I am sure if you are after a fireplace with a wooden surround you will be impressed by the range and choice we offer and if we don’t list the perfect fireplace package you are after just drop us an email or ring us and we can create the fireplace you have been after.
Jubilee Highlighted Pine Lincoln
Fireplace Tile fitting how is it done ?
Tuesday, May 12th, 2009How do we fit the tubeline fireplace tiles are always a question we get asked and whether the two metal strips are needed that comes with the Fireplace? STOP don’t throw them away they are the tile straps that along with the long thinner bolts and wing nuts they are needed to hold the tiles in place. We supply two different types of tiles with our fireplaces all in sets of tens such as our most popular selling set Tulip Burgundy / Ivory Tiles these tiles are supplied loose or on a fibre board depending on which Tiled Insert you have bought.
They are very simple to fit on a board and you just need to attach straps to the lugs at the back of the fireplace and slide tiles in from the top tighten up the wing nuts and the tiles are simply held in place by them don’t try to over tighten them otherwise you are liable to crack the top or bottom tile.
Loose tiles are slightly harder to fit we recommend lying them flat in pattern then turn them over and apply a few strips of gaffer tape again attach straps then slide them in again loosely tighten wing nuts till top and bottom tiles are secure pack centre tiles out with a little cardboard or filler then cement all the tiles in place from behind with a bonding plaster type adhesive make sure the pattern is straight as once it has set they wont be moved.Thats all there is to it simple as that. Picture shows Tulip Insert with Tulip Burgundy Ivory Tiles.
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Tulip Insert Tulip Burgundy Tiles