Ok im no Poirot or indeed Miss Marple but on going to the workshop this morning i noticed a few of our 54″ Corbel Limestone mantels missing.
This was when i was loading one of our vans for tomorrows North Wales and North West run and was loading a Brompton limestone on to the forklift.
My Heart sank as i realised what i had done, ok time for you all to laugh i have sent out two 54″ Corbel Limestone Mantels to two customers instead of 54″ Bromptons.
On my return to the office i got out all the weekends delivery notes to try and track down where they have gone and to whom.
Anyway i have narrowed it down to 3 Customers one in SW20 and one in Darlington and Wakefield from Wednesdays delivery.
Phonecalls have been made and im pleased to have located one of them in Darlington im really kind of hoping the other is in Wakefield and not Wimbledon as i can then simply swap them both over on Friday.
The customer in Wimbledon actually said if he likes the mantle he is not really bothered about it which made me smile he is at work but is checking when he gets home.
Now who can i blame for this error then well im afraid it can only be me i stacked them in the wrong place and i indeed loaded them onto the van.
Im very mad with myself as this is the first time in 6 years ive got it wrong and is quite embarrasing for us, but the customer in Darlington is not worried and as soon as i locate the final missing mantel all will be sorted out.
So as you can see even the best companies make mistakes but it will be sorted out as quick as we can and also at our cost and ill make sure it does not happen again.
