Why do we work bank holidays well being mainly a internet based firm selling Gallery Fireplaces we find that a lot of our customers when they have time off from their own jobs start looking online for a new fireplace.
So we took the decision a few years ago that we would work bank holidays so our customers get a quick response to questions so that it makes the online shopping experience easier for them.
We do not have appointments at our showroom though we are only office based today to deal with enquires and orders and nobody is a the factory until tomorrow when we have viewings booked and a lot of items to unpack that have been delivered so we have a busy day there and hopefully will get some time to photo the new items we have had come into stock time just seems to run out.
This month has just flown by and we only seem to have completed half of what we set out to do we have so many new products to add to our website update.
Whilst writing this article we have had an email from a customer asking if they can collect a Pembroke Full Polish Fireplace from us Wednesday as a fitter is coming Thursday to fit it, luckily for them we do have this item in stock it amazes me why some people leave things so late to get the fireplace ordered after arranging a fitting date.
We always advise our customers to book fitter for a few days after the item has arrived giving you the chance to check the item over and for us (if needed) to rectify any problem if anything is wrong.
We do check all the items onto our vans so damage is very rare but fireplaces are fragile items and need careful handling so it really does make sense to have it delivered before fitter is arriving and to make sure you are happy with it to avoid any problems during fitting. Back to the Pembroke customer where do they go if we don’t have it in stock there are not many online companies who keep items in stock most we know of order only what they sell from the suppliers so that’s why they can not offer the same turn around time as us or offer collection from the factory after viewing the showroom.
That’s why at Cast Fireplaces we believe we are one of the leading online shops and no other company offers the same service we do.
Tomorrow again sees the return of the best selling items Feature
