Recently we have a had a few customers order items of us saying they felt more comfortable dealing with a company that only sells fireplaces and stoves.
I have visited most fireplace sites online and it seems quite a few of them sell other items including Bathrooms,Furniture,Doors and one even sells cast iron garden furniture too.
Call me old fashioned but i believe to be an expert in the field you work in you should stick to that item i can understand people selling cast iron radiators as its heat and home related but doors, garden furniture and bathrooms.
You do not see a heart surgeon mending broken bones do you its all about being profesional and being good at what you do and offering the customer the best service you can.
Thats why i can state we never will sell other non fireplace related items we concentrate solely on the fireplace and heating related items so you our customers can be sure we know what we are talking about and when you speak to us you can rest assured you will get the correct advice
Some companies customer service is a joke with people with no fireplace experiance all they want to do is sell you what they have on their websites or what the boss says is this months best deal.
We are different here we find out what our customers want and where they want it to fit and offer advice based on this thats why we have a high percentage of returning customers
So if you want the best advice from the best fireplace company with some of the best prices online you are already at the right place so search our online shop or even better ring us to discuss your fireplace or stove and get advice from someone who knows exactly what there on about based on 15 years knowledge.
