I took a phonecall at ten past nine this morning asking me why we have so many choices of wooden fireplaces and as the range and options are so big it is really making choosing which one we like best really hard.
I apologised for offering too much choice and she laughed saying its a womans right to be indecisive.
It turns out she had been looking for the past two days and had now narrowed it down to three options for which they were going to have
Jubilee and Oak Brompton
Henley and Oak Stourhead
Coronet and Oak Lincoln
After finding out that the shelf width was going to be a 54″ surround we could then rule out the Coronet and oak lincoln as this is best suited to a 48″ mantel i did mention the crown half polish its big brother to be told the polished band was to wide and was not what she wanted
Now the Henley and the Jubilee are two different inserts one decorative one plain and offer i think different looks and styles so to choose between these two is odd.
Anyway after further questions about wall colours and decor and what type of furniture was in the room a firm decison was suddenly made
Ill have the Jubilee and Oak Stourhead i just laughed out loud it wasnt even an option that had been discussed or considered but now when comparing the two together in side by side screen shots without telling me she had clicked on the Jubilee and Oak Stourhead and was now happy with what she was ordering.
I double checked to make sure she was happy with everything and now was so firm in her mind im not sure why we had been chatting for 22 minutes about fireplace options when all along the perfect answer had been sitting there.
So after one of the most challenging sales for quite a while we now have another happy customer looking forward to her delivery next sunday to Fareham and it just goes to show be patient and listen to what the customer wants and needs and make sure you have the options to offer thats why we really have so many choices in our wooden fireplaces section it makes choosing easy
Tags: Brompton, Lincoln, Oak, Stourhead, Timber, Wooden Fireplaces