Q: Are the fireplaces suitable for solid fuel and gas use? A: Yes everything we sell is suitable for solid fuel and gas use.
Q: Do I have to have the fireplace as it's shown in the pictures? A: No you can mix tiles, surrounds, hearths to create the look your after we can create gas or solid fuel packages for all our fireplaces just ring for price (unsure just contact us).
Q: Do I need a cast back?
A: That depends. Tiled fireplaces need a 16" fireback - available separately. Arched inserts and combinations come with their own cast backs (unsure just contact us).
Q: Do I need chimney sweeping? A: Cast and Pine recommends sweeping chimney before any fireplace installation.
Q: Do your Bargain Gas and Solid Fuel Packages have all what i need to install A: Yes all our packages come complete with everything you need including relevant backs and tiles etc they are 100% ready to fit
Q: How do I purchase items? A: When you find a item you wish to buy, click the "Buy" button to add the item to your shopping cart. The item will be displayed in the Shopping Cart section together with its price.
To delete an item from the shopping cart, change the ordered quantity to "0" and press the Update Order button. To place an order for the items click on the Checkout button.
This is where you can enter your order and delivery details.
Q: What about delivery A: Cast and Pine deliver your fireplace in our own vans and take them into your house we very rarely use couriers we believe no one offers a better service.London and south delivered on a sunday all with our accurate time slot no more waiting in all day
Q: What are the payment terms? A: We only accept Debit or Credit card transactions via telephone - 01773 749060.
Alternatively, you can pay by cheque, which should be made payable to 'Cast and Pine Direct'. Cheques need to be sent and cleared before goods are delivered.
Q: What does Class 1 and Class 2 Gas Insert Mean A: A Class 1 Chimney is a chimney that is made from brick and has a chimney pot on the roof and can burn solid fuel most houses are class 1.
Class 2 chimneys are chimneys that have been lined with 5" flexible liner.
We now use Class 1 and 2 Gas inserts which work in both except for our tiled fireplaces if unsure just ring us or order class 2 as they work in both chimneys
Q: Why so cheap? A: We are an internet based company with no showroom overheads, selling the best quality fireplaces directly to the public and trade therefore passing on the savings! All prices include VAT.
