Hunter Stoves FAQ
HUNTER STOVES F.A.Q
DOES HUNTER SELL DIRECT TO THE PUBLIC?
No. We have a network of trusted dealers with showrooms throughout the UK and Europe. To locate your nearest dealer please visit our website www.hunterstoves.co.uk and use our Dealer Locater link on the home page.
HOW DO I GET MY NEW STOVE INSTALLED?
Installation must be carried out by a Hetas-approved or similarly qualified engineer and must be in accordance with Building Regulations. To investigate the suitability of your chimney, contact your local dealer, who will be pleased to arrange a site visit. This is very important because The condition of your chimney will determine how well your stove performs; a poor chimney system will affect its efficiency. Any existing flue must be swept and inspected before installation of the stove. All multi-fuel/wood burners must be installed in a class 1 chimney.
WHAT IF I DON’T HAVE A CHIMNEY?
There are many different flue systems available. Please contact your local dealer / flue installer, who will be able to give you personal advice.
MY STOVE HAS A 6” FLUE COLLAR; CAN I INSTALL IT ON A 5” FLUE?
No. The internal diameter of the flue must be no smaller than the appliance flue collar for its entire length. If burning wood on a stove with a 5” outlet a 6” liner must be fitted.
DOES MY CHIMNEY NEED LINING?
This is to be decided by your qualified Engineer.
DO I NEED AN AIR BRICK?
Yes if the output is above 5kw or if the air permeability rate requires it. Please see Building Regulations Document J for further information.
WHAT TYPE OF FUEL CAN I USE?
The quality of fuel will dictate the performance of your Hunter Stove.
Burn only dry, well seasoned wood. For best results, use dry wood, with a moisture content of less than 20%, which has been cut, split and stacked for at least 12 months. This is advertised as ‘seasoned’ wood. Burning wet or unseasoned wood will create tar deposits in the stove and chimney and won’t produce a satisfactory heat output. Wood burns best on a bed of ash and it is therefore only necessary to remove surplus ash from the stove occasionally.
Only to be used in turf or brick form, but the moisture content must be very low.
SMOKELESS FUEL BURNING
Anthracite is an approved natural smokeless fuel (not processed) but can vary greatly in quality and performance. It generally requires excellent air supply to maintain maximum performance and with experience we would suggest that it is used in conjunction with other approved manufactured smokeless fuels as per the HETAS approved list. Please visit www.hetas.co.uk for an up to date list of approved
Manufactured Smokeless Fuels suitable for closed appliances. Only authorised smokeless fuels maybe used in smoke control areas.
Warning! - Petroleum coke fuels or household waste must not be burnt on our appliances. Should any difficulties arise over fuel quality or suitability, consult your approved coal merchant or the Solid Fuel Advisory Service – Telephone 0800 600 000.
CAN I BURN WOOD ON MY MULTI-FUEL GRATE?
Yes. All Hunter multi-fuel appliances are capable of burning wood.
CAN I SWEEP MY CHIMNEY THROUGH THE STOVE?
Yes – it is possible to sweep the chimney through the stove. A clip-in boiler installation should have an additional means of access to the flue system to allow cleaning – usually a soot door in the first length of flue pipe.
CAN I RUN MY BOILER STOVE DISCONNECTED?
No. The stove should not be fired with the boiler disconnected or empty, as this could cause serious damage to the appliance.
HOW MUCH SPACE WILL MY STOVE NEED?
With all our freestanding units it is safe to install with a clearance of 2” (50mm) either side and above the stove to NON Combustible material. However for optimum performance and heat output we recommend a clearance of 6” (150mm). Behind the stove there should be a minimum clearance of 2” (50mm) however we recommend 4” (100mm) to enable access to the Tertiary Air inlet. For all our units the hearth should extend 300mm in front of the appliance (from the door opening)
Our multi-fuel stoves have been tested and CE certified by an approved independent testing facility, to the current CE legislation. In addition to this all of our stoves exceed the minimum efficiency requirements as set out by the English & Welsh Building Regulations part L. In order to achieve this, all of our stoves are tested as closed appliances and therefore must be documented accordingly. Some customers choose to run appliances with the doors open. In doing this they accept that the operating characteristics of the stove might change. This is a personal choice and it is the reason that we supply Spark Guards, as an option. If our stoves are run with the doors open then the operation of the flue, ventilation to the room and the quality of the fuelwill need to be very good, in order to prevent smoke spillage into the room. Not all installations will be able to achieve this.
WHAT IS A FRONT EXTENSION
Most of the Multi Fuel Herald’s have the option of using one of these. It is called, an ‘Extension’ because it increases the fuel load size within the firebox. Especially helpful for overnight burning. Please see the page 22 for image.
WHAT IS THE DIFFERENCE BETWEEN A WOODBURNER AND A MULTI FUEL?
A wood burner can only burn well seasoned logs, and the wood is burnt on the base of the stove. You use a shovel to clean out the ash. A multi fuel stove comes with a grate where you can burn both Smokeless fuel or well seasoned logs. There is an ash pan beneath the grate for easy removal of ash.
DO I NEED TO PURCHASE A MULTI FUEL OR WOOD CONVERSION KIT?
If you have purchased a multi fuel stove and then decide you wish to convert to a pure woodburner, you would then require a wood conversion kit. And vice versa with a multi fuel kit if you wanted to change from a wood burner to multi fuel.
WHAT IS A GATHER BOX AND
WHEN IS IT NEEDED?
A gather box is for rear flue installations where space is limited. It bolts directly on to the rear of the stove in place of the collar. Please see page 22 for image.
DO I NEED A DAMPER?
If your chimney has an exceptionally good draught, it may be worth fitting a damper. This helps reduce the pull on the chimney and helps keep heat within the firebox which is then transferred into the room. A damper also helps when burning wood over night as it slows the burn rate down and increases the burn time on the wood.
WHAT IS A NOMINAL HEAT OUTPUT?
The nominal heat output is the output achieved under specific test conditions by the test laboratory.
This is normally the output at which we achieve the highest efficiency. The stoves tend to be operated with the air controls set at less than maximum and with relatively modest fuel loads. However we recognise that end users are unlikely to operate the stoves in this way and therefore we carry out internal testing to suggest a reasonable Heat Output Range that the customer should achieve without over firing the unit.
WHAT WARRANTY DO I GET ON MY STOVE?
All Hunter Stoves Authorised Dealers provide you with a standard 2 year warranty*. Hunter Stoves also come with a 5 year casting warranty* For full warranty specifications please visit www.hunterstoves.co.uk
For a list of authorised stockists please use our dealer locater which can be found on our website www.hunterstoves.co.uk
Naturally wearing consumables such as glass, bricks, baffles, log retainers etc are excluded from this warranty. **The casting warranty does not cover items such as grate parts etc)