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New family member appointed at Castfireplaces

As we get busier here at Castfireplaces I am pleased to say we have added another member of staff to our office, and it’s now time for our daughter to join us here and continue our family tradition.
She is starting a business apprenticeship as she has left school, and it makes perfect sense for her to join our family business.

Rhian and Liss will be working together in the office here, answering phone calls, processing orders and the normal boring office stuff, leaving me some more time to add to our growing website and dealing more directly with our customers.

I have already shown Liss how to use the back system of our website, altering prices and changing things online, something which she has picked up really quickly.

So there is a new voice on the phones for our customers. She is learning, so please be gentle with her and Rhian is always here if she comes unstuck with your questions as she learns our family trade. I’m very proud of her wanting to join us as she starts her way in the world.

I’d like to wish her a huge welcome to Castfireplaces and I know over the next few days you will slot in quite simply and don’t forget as I am the Boss when you make a cuppa, leave my teabag in and no sugar. Thank you.

Back in February 2015, Cast Fireplaces welcomed another member of the family into the business.

Our daughter Melissa had just left school and started a business apprenticeship, so it seemed like the perfect time for her to join us and continue the family tradition.

She started out working in the office with Rhian, answering the phone, processing orders and learning how the website worked.

I remember showing her how to use the back end of the website, changing prices and updating products, and she picked it up really quickly.

At the time, I wrote that customers would start hearing a new voice on the phones and asked everyone to be gentle while she learned the ropes.

More than 10 years later, it’s nice to look back at where it all started.

The original post finished with one important instruction from me as the boss:

When making my tea, leave the teabag in and no sugar.

Some things don’t change.

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About the Author

Mark Adams

As Managing Director (Anybody who asks gets the same response, "I sell fireplaces"). I am still found in the warehouse and in the showroom with a hands on approach.

I started Cast fireplaces in 2003, after working in the trade for numerous years and spotting an opportunity to sell fireplaces and stoves online. I left a comfortable, stable job and started up my own. I like the simple things in life, good food, walks out with the dogs and holidaying in Cyprus.

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