I chose to purchase a multi-fuel burner from Cast Fireplaces due to the extra service they promised regarding delivery. Some sites offered the same model with free delivery (slightly cheaper) but only a curb side service and little option about delivery window, which did not suit my needs. The service from Cast Fireplaces did not disappoint. From the time of ordering the stove, through to delivery, the communication was excellent. The gentleman who delivered it was friendly and professional, kept me updated regarding delivery timings and safely delivered it directly into the property. I unfortunately experienced an issue with the stove handle not operating correctly, however, Mark was very helpful in ensuring that this matter was resolved, despite the manufacturer not offering a satisfactory solution. Putting aside that initial setback, I am very happy with the stove and would definitely recommend Cast Fireplaces and their team.
Response from the owner:Hi Frances,
Thanks for your review we do have a very specialist delivery service with 1 hour timed delivery slot.
I am very pleased you found everything ran smoothly and the service was as promised.
Thanks again for purchasing from Castfireplaces we really appreciate it.
Julian L (verified owner) –
great prices
Whilst the weekly southerly trips by the company’s own van and staff with their one hour delivery slot, as advertised on their website, were not actually running to our part of the country, the company did arrange for a local delivery firm rather than the pallet service, to deliver the goods which arrived safely. The company offers a competitive price for their goods.”
CASTFIREPLACES DELIVERED USING SPECIALST ANTIQUE COURIER DUE TO NO DELIVERY NEAR AREA FOR AROUND 4 WEEKS