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Delivery Information

Delivery Regions - Price Estimate

Shipping Cost: 60.00

Castfireplaces home delivery service is unique using our own vans and staff, delivery is the most important part of our business. We believe that it should be on time every time when we say even down to our unique one-hour delivery slot.
Take a look at our reviews and see what our customers have said about our service.
Delivery times depend on locations and are normally 3-14 days so if you need it in a hurry call or email to see what we can do once we have agreed a date we will not let you down. Its not a next day service so plan ahead to ensure you meet your install date.

After order you will be contacted by us to arrange delivery day and advised of a one hour window for delivery.
We can sometimes cater for early Morning Deliveries before work etc. around 7AM these are only available by pre booking when you order.
We also offer a ring back service where our delivery drivers can ring you a specified time before delivery so if you need to make your way back from work to be there to accept delivery of your new fireplace

Delivery days

Tuesday’s and Friday’s are our normal delivery days for areas in the Midlands, North West, North East, South West, Wales and Norfolk etc.
Thursdays and on occasional Sundays we delivery to the South of England inc Dorset, Hampshire, Surrey, Sussex, Kent, London, Essex, Berkshire, Oxfordshire, Bedfordshire, Cambridgeshire.
Scotland is not delivered by Castfireplaces we use a specialist courier who collects from us weekly and then will contact you to make final delivery details.

On the Day.

We do try to deliver into your home but only send one person and we offer this service wherever practical if you are expecting something large delivered such as limestone mantel, large cast iron fireplace or stove etc please could you make sure there is somebody to give the driver a hand as he may sometimes need a little help on delivery with larger items to enter your property.
So if you know your property has stairs, steps etc or is miles away and we can not park near please let us know and we can explain what help we would need, we have ramps skids trolleys on our vans to aid our delivery driver but on a few occasions they just do not work.
Stairs and steps are difficult to navigate so please ensure help on delivery should it be required otherwise we can only leave at ground floor level outside.
If in doubt give us a call before or after order.

Please ensure all floor surfaces are covered as heavy items are put in place using trolleys and barrows etc. and we would not want to mark your wooden floor or carpet etc. 
Castfireplaces will enter your property at your risk only and cannot be held responsible for any damage should it occur to carpets, wooden floors, furniture etc. where they have not been covered.
We will not take items upstairs in your property our insurance will not cover this for our staff.

We do not insist on you checking items on delivery we allow 7 days after delivery for you to check all items through so you can do it at your leisure.

Care of your fireplace

All the fireplaces and fires we supply are loaded onto our vans and blanket wrapped to ensure safe transit when delivered to you the blankets remain on until item is in your home. This care we take in your new fireplace makes sure we do not have any damages.
All Delivered by our own uniformed staff in our sign written vans were proud of the service we know how to handle these products we have many year’s experience delivering fireplaces and stoves.

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