Cast Fireplaces were incredibly helpful when we were initially making enquiries regarding our bespoke fire surround. The overall choice was so comprehensive and we eventually settled on oiled oak. The ordering process couldn't have been more straight forward & we were advised of production time at that stage. Everything went very smoothly and delivery was as they had predicted, although we did feel that the delivery charge was rather excessive. However, we are delighted with the finished product and it really has become the focal point in our room. We would have no hesitation whatsoever in recommending Cast Fireplaces for their excellent customer care and product.
Response from the owner:Glad you love your made to measure surround, our delivery service is the jewel in our crown, our own vans and staff. When we book delivery it arrives on time and undamaged, yes we could do it cheaper by couriers and 3rd party transport but that then offers a service we could not trust.
Thanks again for reviewing Castfireplaces and leaving us positive feedback.
Michael W (verified owner) –
The item arrived well wrapped and in good condition only 3 working days
The item arrived well wrapped and in good condition only 3 working days from placing the order. The speedy delivery was particularly useful to me as I had been unable to get this item at any of the local builders merchants and it was holding up completion of the works.
The website was easy to use and explained the options well with good illustrations, it gives me confidence to recommend you to other clients, who also found it hard to source these items locally.