Cast Fireplaces is a Family Owned and run Business established online in 2003 and we believe in traditional customer service values. This is mainly what stands us aside from all other online fireplace companies, as you will always get a personal service from us online, the same as visiting our showroom.
Castfireplaces is the trading name for www.castfireplaces.co.uk LTD that is owned by Mark and Rhian Adams who are responsible for dealing with your orders and the day-to-day running of the company along with our Daughter Melissa who joined us in 2016.
We have hands on approach to the running of our business and our customers orders you are never just an invoice number we really do pride ourselves on our customer service.
Our office is based at our Home in Ripley Derbyshire and is an extension to our house this is where all the phone calls are answered and emails are replied that’s why we answer calls and emails when other firms are closed. Rhian runs all the office side but I am often to be found here working away answering emails and phone calls as well as I split my time between the office and the Factory.
Our Factory and Showroom is based at Langley Mill, which is 5 miles from our house, which is where I spend a fair amount of time either showing customers around the showroom or wrapping and loading our vans for all our delivery runs.
We offer viewings on Monday, Wednesday and Friday 09.00 – 13.00 and Saturday 10.00 – 12.00
We do not employ salesmen or any commission paid employees so you will obtain honest correct free advice regarding your purchase from someone who has a vast knowledge of the fireplace trade.
So basically that’s us family run and owned we employ 2 drivers who deliver all of our fireplaces and stoves and a long-time friend of mine who manufactures all our timber surrounds so if you wish to have service that is all to lost on internet website have a look through our new website.
Don’t forget if you need any help or advice choosing your fireplace or stove please contact us