Cast Fireplaces were incredibly helpful when we were initially making enquiries regarding our bespoke fire surround. The overall choice was so comprehensive and we eventually settled on oiled oak. The ordering process couldn't have been more straight forward & we were advised of production time at that stage. Everything went very smoothly and delivery was as they had predicted, although we did feel that the delivery charge was rather excessive. However, we are delighted with the finished product and it really has become the focal point in our room. We would have no hesitation whatsoever in recommending Cast Fireplaces for their excellent customer care and product.
Response from the owner:Glad you love your made to measure surround, our delivery service is the jewel in our crown, our own vans and staff. When we book delivery it arrives on time and undamaged, yes we could do it cheaper by couriers and 3rd party transport but that then offers a service we could not trust.
Thanks again for reviewing Castfireplaces and leaving us positive feedback.
John P (verified owner) –
everything in top condition
I was very pleased with my experience of dealing with cast fireplaces. The product was good, and looked if anything, better than it did on the website. The service was first class. Someone came back to me quickly and answered any questions I had. Someone reviewed the order to make sure that all the elements of the fireplace I wanted were compatible. The delivery was within a one hour slot and arrived exactly as promised with everything in top condition. This was really very impressive. Everything was as it said on the box.
Kingsley M (verified owner) –
great service & a quality fire
The marble fireplace arrived on time & securely packaged. We have just fitted it ourselves & it looks fantastic. Thanks for the great service & a quality fire marble fire surround.