Bioethanol Inset Granite Panel and Brompton Limestone

I recently had an experience with this company’s customer service team, and I couldn’t be more impressed. From the moment we reached out, the representative was friendly, patient, and was genuinely committed.

The entire process was smooth and stress-free plus delivery was received on time as promisedand was very thorough.

Highly recommend this company based on the outstanding service we received.

Very happy with the Brompton cast iron electric fireplace which has transformed my space. Customer service was excellent, from initial questions a long time before purchase to advice on delivery about how best to unpack the surround components to avoid damage. Many thanks!

Really impressed with the service, price and quality

Great service and we love our fireplace!!!!!

I chose to purchase a multi-fuel burner from Cast Fireplaces due to the extra service they promised regarding delivery. Some sites offered the same model with free delivery (slightly cheaper) but only a curb side service and little option about delivery window, which did not suit my needs. The service from Cast Fireplaces did not disappoint. From the time of ordering the stove, through to delivery, the communication was excellent. The gentleman who delivered it was friendly and professional, kept me updated regarding delivery timings and safely delivered it directly into the property. I unfortunately experienced an issue with the stove handle not operating correctly, however, Mark was very helpful in ensuring that this matter was resolved, despite the manufacturer not offering a satisfactory solution. Putting aside that initial setback, I am very happy with the stove and would definitely recommend Cast Fireplaces and their team.

54" PALMERSTON BLACK SURROUND
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Beautiful, classic piece of hearth framing that has enhanced and elevated our living room. Easily assembled and installed.
Excellent service from Dave and his team (just one treat, guys… oh, come on).
Delivery was speedy and the goods efficiently and safely packed.
Very satisfied customer!

Visited the showroom which had an array of choice. Found exactly what I’d been looking for. Mark was really helpful and answered my questions. I went away to check the measurements and my chimney and I then ordered online. The fireplace was dispatched shortly afterwards. Due to being further away, I had a local fitter install. The fireplace looks stunning and has exceeded all expectations. Thanks again and I hope Dave gets a treat 🐾🔥❤️ x

Fantastic clear communication. Very happy with the service.

I needed two full fireplaces with surrounds and chose Cast Fireplaces due to their huge range and pricing. Went to the showroom and mark was extremely helpful. We then ordered what we needed and mark kindly held them at their warehouse until our builders were ready. Faultless service and great product

Just great. We love our cast iron fire surround! easy to order, delivered to your living room. I installed it easily in half an hour. Happy days. Thanks!