I chose to purchase a multi-fuel burner from Cast Fireplaces due to the extra service they promised regarding delivery. Some sites offered the same model with free delivery (slightly cheaper) but only a curb side service and little option about delivery window, which did not suit my needs. The service from Cast Fireplaces did not disappoint. From the time of ordering the stove, through to delivery, the communication was excellent. The gentleman who delivered it was friendly and professional, kept me updated regarding delivery timings and safely delivered it directly into the property. I unfortunately experienced an issue with the stove handle not operating correctly, however, Mark was very helpful in ensuring that this matter was resolved, despite the manufacturer not offering a satisfactory solution. Putting aside that initial setback, I am very happy with the stove and would definitely recommend Cast Fireplaces and their team.
Response from the owner:Hi Frances,
Thanks for your review we do have a very specialist delivery service with 1 hour timed delivery slot.
I am very pleased you found everything ran smoothly and the service was as promised.
Thanks again for purchasing from Castfireplaces we really appreciate it.
John S (verified owner) –
True professionalism at every level!
The service from CastFirePlaces.Co.Uk was exceptional!
From your website’s layout… (Very user friendly)… Having my purchase arrive… (In 2 days… And on a Sunday… RESULT)! To the actual product… (Brilliant… Even better in real life)! Was AMAZING!
I would… (And already have)! Recommend the experience as First Class all round!
True professionalism at every level!
Great product… Great price… Great service!
Faultless!
Once again… Thank you so much!
Paul H (verified owner) –
Pleasure
I thought castfireplaces.co.uk were a pleasure to deal with. Prompt, good communication, quick delivery and good quality product. I would and will be using them again