I chose to purchase a multi-fuel burner from Cast Fireplaces due to the extra service they promised regarding delivery. Some sites offered the same model with free delivery (slightly cheaper) but only a curb side service and little option about delivery window, which did not suit my needs. The service from Cast Fireplaces did not disappoint. From the time of ordering the stove, through to delivery, the communication was excellent. The gentleman who delivered it was friendly and professional, kept me updated regarding delivery timings and safely delivered it directly into the property. I unfortunately experienced an issue with the stove handle not operating correctly, however, Mark was very helpful in ensuring that this matter was resolved, despite the manufacturer not offering a satisfactory solution. Putting aside that initial setback, I am very happy with the stove and would definitely recommend Cast Fireplaces and their team.
Response from the owner:Hi Frances,
Thanks for your review we do have a very specialist delivery service with 1 hour timed delivery slot.
I am very pleased you found everything ran smoothly and the service was as promised.
Thanks again for purchasing from Castfireplaces we really appreciate it.
Emma L (verified owner) –
the delivery of my order was excellent
Thank you the delivery of my order was excellent and the item i ordered was what i wanted
Roger C (verified owner) –
The service you provided was first class
I am very pleased with the reg plate, in fact I have just cut it to size today. The service you provided was first class. I intend to fit the plate to the chimney on Monday.
I am waiting for a ‘Brickie’ to fit a soot door on the outside wall in the new year before finishing the installation of the stove.
I hope you have a prosperous new year.