I chose to purchase a multi-fuel burner from Cast Fireplaces due to the extra service they promised regarding delivery. Some sites offered the same model with free delivery (slightly cheaper) but only a curb side service and little option about delivery window, which did not suit my needs. The service from Cast Fireplaces did not disappoint. From the time of ordering the stove, through to delivery, the communication was excellent. The gentleman who delivered it was friendly and professional, kept me updated regarding delivery timings and safely delivered it directly into the property. I unfortunately experienced an issue with the stove handle not operating correctly, however, Mark was very helpful in ensuring that this matter was resolved, despite the manufacturer not offering a satisfactory solution. Putting aside that initial setback, I am very happy with the stove and would definitely recommend Cast Fireplaces and their team.
Response from the owner:Hi Frances,
Thanks for your review we do have a very specialist delivery service with 1 hour timed delivery slot.
I am very pleased you found everything ran smoothly and the service was as promised.
Thanks again for purchasing from Castfireplaces we really appreciate it.
Mr Blackstock (verified owner) –
high quality service especially
great service I received when I ordered my solid fuel fire place and hearth. The delivery driver was very polite and phoned to say what time he would be arriving and then arrived exactly on time. The parts all arrived in perfect condition and it is very much appreciated to receive this high quality service especially when the price for the parts was very good.
Lesley H (verified owner) –
Customer service was excellent
The fireplace looks fantastic, I am really pleased with it.
It was delivered within the week. Customer service was excellent – I was really impressed by your phone call on the same day that I placed the order.
The delivery man was very good, and arrived at the time I was told.
I would certainly recommend you to others.
Linda L (verified owner) –
successful delivery
Thanks for the successful delivery of my cast iron insert, electric fire and hearth. This has now been fitted and looks really great in the room with our original mantel. We are really pleased.
Edith S (verified owner) –
Great Price
Great prices and fantastic service very pleased with our fire it has a huge area for burning wood im glad we took your advice instead of having the henley fire.
Fantastic easy to use website too, easy for internet novices like us even though we ordered over the phone
Thanks once more
Sarah I (verified owner) –
Simple
The fireplace arrived exactly as pictured and as expected, we are delighted with the insert -Placing the order was simple and straightforward, furthermore delivery was exactly when you said it would be. -Your transparent pricing system where delivery is noted as extra rather than built in to the cost of the fireplace and marketed as ‘free delivery’ demonstrates your honest approach Hope this is useful, thanks for your service