I chose to purchase a multi-fuel burner from Cast Fireplaces due to the extra service they promised regarding delivery. Some sites offered the same model with free delivery (slightly cheaper) but only a curb side service and little option about delivery window, which did not suit my needs. The service from Cast Fireplaces did not disappoint. From the time of ordering the stove, through to delivery, the communication was excellent. The gentleman who delivered it was friendly and professional, kept me updated regarding delivery timings and safely delivered it directly into the property. I unfortunately experienced an issue with the stove handle not operating correctly, however, Mark was very helpful in ensuring that this matter was resolved, despite the manufacturer not offering a satisfactory solution. Putting aside that initial setback, I am very happy with the stove and would definitely recommend Cast Fireplaces and their team.
Response from the owner:Hi Frances,
Thanks for your review we do have a very specialist delivery service with 1 hour timed delivery slot.
I am very pleased you found everything ran smoothly and the service was as promised.
Thanks again for purchasing from Castfireplaces we really appreciate it.
Joanna S (verified owner) –
Excellent communication and extremely helpful
An absolute pleasure to buy from a well organised and managed company. Excellent communication and extremely helpful. The product was as described and arrived super quick. If your thinking of buying from this company then do not hesitate….fast, friendly and reliable. Thank you ever so much
Steve C (verified owner) –
Will come back to you first for anything to do with fireplaces.
received our second delivery from you today and just wanted to say thanks for a great product at a great price. Will come back to you first for anything to do with fireplaces.
Matt B (verified owner) –
Ordering was simple
We have been very pleased with your service. Ordering was simple, delivery on Sunday was brilliant, and very prompt. Matt is installing it today, and its great.
Lorraine A (verified owner) –
Best prices we could find anywhere
Best prices we could find anywhere. Although we live in the country, delivery was when scheduled. Had a granite hearth made to measure, it couldn’t be better & looks fab. The stove is everything we expected it to be & more. Everything arrived in good condition & delivery man was polite & courteous. We have & would recommend you to friends looking to go down the wood burning stove road. It’s safe to say we are delighted & for the first time in years are looking forward to the cold winter nights
Emily J (verified owner) –
the hearth it fits perfectly
The fire place has arrived as promised with good communication from the company from enquiry to delivery. We are very happy with the hearth it fits perfectly. It was great to have a delivery time slot to save us waiting in all day.
Andrea S (verified owner) –
perfect condition and fit to the millimeter
From initial contact by phone to delivery of my bespoke granite hearth Castfireplaces were exemplary of what good customer service should be. The granite hearth itself was delivered on time by a very polite and helpful delivery driver. Most importantly the granite hearth arrived in perfect condition and fit to the millimeter. I have no hesitation in recommending this company to any potential customer.
David D (verified owner) –
Ready ontime
First class service and product.
Available for pickup on date agreed when order was placed.
Well packed for travelling home.
All dimensions correct to drawing supplied.
Excellent service and product.
Did request quotes from several other suppliers none got back to me.
Thanks Mark
Gavin e (verified owner) –
Perfect
Granite hearth suitable for a solid fuel wood burner; Back hearth: 880mm x 356mm Front hearth: 1100mm x 400mm Just to say that the delivery service was great, and the granite hearth has been installed well and looks good